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In Home Elder Care reviews in Arlington

  • A
    Nurturecare is wonderful! Absolutely amazing! Paula met with us first and made such a positive impression that she gained our immediate confidence. Paula is refined, smart, and an excellent listener. Every aide we had was professional, gentle, and gracious. Every single visit was on time and as expected. All the caregivers have had the right combination of personal and professional skills to be rated A quality. The hourly cost is very reasonable. Nurturecare has done everything right. I wish more companies could achieve this level of excellence.
    - Christopher M.
  • A
    Myrtle Darnay
    Myrtle is a devoted care giver for elderly persons.  She is trained in H.H.A and specializes in giving care for patients with Alzheimers and Dementia.  She has over 25 years' experience and is a loving kind soul.  She also helps with household duties like meal preparation, light errands and light house work.  I highly recommend her to anyone who needs help caring for elderly family members.
    - Darla A.
  • A
    Nursing Referral Service of Northern Virginia Inc
    I found the NRS in the yellow pages when we desperatley needed and RN.  Once my Dad has stabilized we shifted over to the CNA's, increasing the hours he needed them until we had two 12-hr shifts.  The ladies were totally professional and well-educated.
    - H R J.
  • A

    She was a tad late but that was NO PROBLEM.  She was wonderful.  I had plan to go out for 2hrs and return to do some housecleaning but got caught up in traffic so I did not return home until right before her shift ended.  I then scheduled a caregiver for the next week for two days for 4hours each.  The company sent me a caregiver name Rose.  SHE IS HEAVEN SENT!!!!  She took care of my dad for these two days for 4hrs and I left each day without even thinking of my dad for those 4hrs.  She is like a family member.  Dad suffered a collapse lung and was sent to the hospitall.  Rose did 2 (12hr)night shifts with my dad overnight.  I did not have any problems leaving my dad in her care for this length of time.  When I got to the hospital after the first 12h shift the night nurse asked where I got the caregiver from and I told him and he told me that she was very, very attentive all night long.  Dad returned home and she is schedule for a 6hr on Wed of this week.  I really consider Rose a part of my family.  I have only praise for this caregiver and the company that she works for.  After being a nurse for 30yrs, I feel that I know what the family and patient needs and both the caregiver and this company really meets and exceeds the needs of patient and family.  A wonderful company to work with!!!!!!!!

    - Melinda P.
  • F
    Synergy Homecare
    While I had plenty of awful experiences while Synergy was working for me to care for my mother, let me begin by sharing one that happened shortly after we switched agencies. I was talking to a hospice nurse near the front door to Emeritus (an assisted living home). We heard weak cries from outside, and when we went to investigate we found a woman face down in a small pool of blood, weakly saying "help me! please help me!" while her trusty Synergy aide stood a few feet away staring at her.
    They have a policy of not helping people up after a fall, which I understand from a legal perspective. But a) why wasn't he helping her work and most importantly b) why didn't he run to get help?! When I called the head nurse to report this, she was unconcerned, and asked if the woman was still there (my reply: "No, I didn't just leave an old woman bleeding on the ground and hope that you might be willing to help half an hour later").
    Anyway, my own experiences were that the people who worked for Synergy were mostly very nice, but very disorganized and had awful customer service. Some of the things that happened:
    *They sent someone who couldn't physically lift my mother (I explained when hiring them that was the sole reason we were hiring them, because the in-house staff would not respond fast enough). They couldn't find anyone else for 3 days.
    *Their staff were persistently late (30 minutes or more). Also, if their replacement was late existing staff would try to leave before being relieved.
    *Many of the staff said they could do lifts, but in fact were not trained on how to do this.
    *Many of the staff would not go through the list of tasks we had for them (cleaning up, etc.) and would only do one thing at a time as directed by Mom.
    *One care giver was late because she had let herself into another resident's room and provided care for a while before the other resident convinced them they were in the wrong place.
    *One time the nursing director let herself into Mom's room at about 9:30pm (Mom went to bed at 6pm, which they knew). She was checking to make sure her staff were present, but she woke Mom up unnecessarily and really upset her given all the trouble we were having with the agency.
    *Some of their staff would call in sick and they were unable to provide a replacement. One time someone said she injured herself because it was too hard to lift Mom (she weighed ~90 pounds), so wouldn't come in the next time, but she was still on the schedule for future dates. Since they didn't replace her on the schedule, I found a private caregiver willing to cover, and gave Synergy 3 days notice. They unexpectedly sent someone after all (who let himself into the room at 9pm and didn't say anything until I came and asked him who he was and why he was there).
    *When talking to managers (including the owner) about the persistent problems, Synergy would act like we were being
    unreasonable to want basic things like sending people who could provide the care we contracted for, and arriving on time. I did reach a good supervisor one time who was completely flabbergasted and ashamed at our experience, but that was at the very end when trying to wrap things up.
    *At one point I got an email saying "It is against state law for our caregivers to be lifting your mother so we are terminating your contract." I asked why they would have accepted a contract for something illegal, since what we needed (help taking her to bathroom) had not changed at all since the beginning, and eventually got them to admit it was not illegal, or even against their policy. They just felt they couldn't make us happy (true!). They gave us 5 days to find a replacement.
    In conclusion, during the 2 weeks we hired Synergy, we had at least one problem every day, many of which became crises that required me to take off work to do their job when Mom was left alone. They have a large pool of staff (which is nice), but when they have a job they just broadcast it without details (like a cab company). So rather than finding people that were a good fit for my Mom, caregivers would show up not knowing Mom needed to be lifted, or that she had ALS, or what ALS was. It was an
    absolute nightmare, and the only reason we stuck with them for 2 weeks was that we had trouble finding a reliable replacement agency that could provide 24/7 care for her. In the end we found Adult Companion Care which was an enormous improvement.
    Please beware, there are some good staff and some very nice people, but the disorganization and mismanagement and chaos is the last thing you need when dealing with an ill family member.
    - Sarah H.
  • A
    Nursing Referral Service of Northern Virginia Inc
    The administrative staff carefully listened to what my dad needed and sent caregivers who were outstanding. He ended up with 2.5 hours "nurses" who were so kind and competent. If they needed time off, subs were sent, who also were excellent. I have recommended them to many people.
    - H R J.
  • A
    Adult Companion Care Inc
    The people they send out are very reliable. The key thing is that the person you talk to at the firm is typically very, very insightful about meeting your needs and especially about the character that we want to have there. We really have not had any significant problems with the people that were sent. I would attribute it to the firm. We don't get the same person each time. Everything is done very well. This one is a winner.
    - Michael W.
  • A
    A Place For Mom
    I called A Place for Mom to help me find out where to even start with
    getting my mother set up in hospice care.  Even though they couldn't
    help me directly, they gave me a lot of help giving me information on
    how to do things in her area (I live in another city) and even set me up
    with a counselor.  They are awesome and go above and beyond if my
    experience is any indication.
    - Kathleen O.
  • A
    United Phlebotomy Group LLC
    Cris came in, found my 92-year-old mom's vein in under five seconds, put in the needle, and the blood flowed IMMEDIATELY into the tube. You have NO IDEA how amazing this is. My mom has been so very traumatized in the past by incompetent, rough nurses trying to find a vein, sticking her multiple times - putting her through bruising, severe pain, and trauma - she's a hard stick - but NOT FOR CRIS and United Phlebotomy! :D She didn't even FEEL it. Entire thing was over in under 30 seconds.
    - Lillianne G.
  • A
    Nursing Referral Service of Northern Virginia Inc
    We do use them for my father-in-law's home care. I like them because they take responsibility to look for a substitute when one of them wants to take a day off and the people that work with them are all terrific. Our communication is very satisfactory. In fact, we recommend them for several other people.
    - H R J.
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In Home Help Services in Arlington

Companies below are listed in alphabetical order.

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  • Elder Aide LLC

    774 A Walker Rd
    Great Falls, Virginia
  • Envoy

    660 4th Street
    San Francisco, California