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Aquarium reviews in Arlington

  • D
    Supe's Exotic Jungle
    I ordered 7 custom cage fronts for glass terrariums, a niche service which led me to an online order from Fenton, Michigan. The business was initially very friendly with prompt and responsive communication. As the project encountered delays, responses to emails began to be rather tardy and selective. I felt as if I had to push for them to communicate and deliver their product in a timely fashion. 
    Quality of the finished product was unacceptable, it was clear that corners had been cut. The glass was poorly cut (uneven and jagged edges), fitment varied greatly (none fit "well"- some doors fit so tightly they were ready to break when closed, others were loose with gaps and consequently not fully functional), and the spray-painted finish was already peeling from the frames upon delivery. The products were poorly packed for shipping, with little support for large (42") sheets of glass. Items were shattered/cracked in transit. Follow up customer service was unfavorable. I settled on a partial (<30%) refund for the order with no product replacements, which has left my set of 7 (now 5) cage fronts destined for the trash. 
    Supe's Exotic Jungle has since discontinued their custom services. Under no circumstances would I deal with this business again.
    - Brian M.
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Aquarium Shops in Arlington

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