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Locksmith reviews in Annandale

  • A
    Eastern Safe & Lock Inc
    After taking the lock apart and determining it was faulty and not repairable, Tim (technician) informed us that Baldwin locks carried a lifetime warranty. He searched for and found the lock model identification along with the phone number for Baldwin. We called and I was told the new part would be sent by UPS the next day. Tim said to let him know when I received the part - he would return and install it. I did and he did - all within 5 days start to finish. (No additional travel charge for return visit.)
    - Janet R.
  • A
    It went quite well. The technician was very professional and respectful of our place. He was also flexible, as our house was quite crowded that day with family/friends in town as well as a cleaning crew. Also, the price was quite good relative to some of the other quotes we received.
    - Brad M.
  • A
    Eastern Safe & Lock Inc
    The technician was very professional and did a quick, thorough job of assessing and changing all locks. We had multiple sets of double locks and he gave us a discount. We purchased a deal...I can't remember how much we paid overall.
    - Lorraine M.
  • A
    Eastern Safe & Lock Inc
    My experience was awesome. He showed up when he said he would and re-keyed all of the locks in our new house which is a huge security benefit. He was a very nice guy as well.  This was such a bargain. Everyone who buys or moves into a new house should use this service. I cannot recommend this company highly enough.

    - Evangeline H.
  • A
    Keyed In LLC
    Technician arrived promptly (actually a few minutes before the 2 hr service window).  He was professional, courteous, and worked efficiently.  The service was within the voucher amount, so I didn't pay anything over my Angie's List voucher. I am happy with the service and would definitely use Keyed in LLC in the future.
    - Stephanie K.
  • F
    America'S Locksmith Services

    I called the main company a few weeks back and requested a rekey of 4 doors. I was told by the main company representative that it would be $19.99 for the technician to come out and $19.99 per door. I thought this was a great deal since it would cost me around $50 per door for a knob and deadbolt kit to replace each door lock ourselves. I was told by a locksmith family member who lives in another state that it is easy for a locksmith to rekey locks and shouldn't take any more than an hour to do three doors.

    Here is where my problem started with this company...the technician was scheduled to come out at 11:00 am, he called me at 10:15 and I was in the shower so I missed the call, when I got out of the shower I saw the missed call and returned it immediately and spoke to the technician who told me he would be 15 minutes late. I received another call at 10:40 from American Locksmith that was accusatory stating the technician was unable to reach me and that I needed to call them back right away. 

    11:15 the technician arrives in a plain van in plain clothes. Not very professional, as I don't know who this person is and  am supposed to let him into my home. He comes in, reeks of cologne, I show him the doors I need the locks rekeyed on and he states it will be $65 per lock and that there are 6 locks. I asked why I was quoted 19.99 per door and he said his charge is for labor the other is for the parts. I told him that I would not pay that and I would simply have my husband buy all new door lock kits at Lowe's and do it himself for less. He said he needed to call the company and went outside to his van and sat in the driveway.

    Ten minutes later he is still in the driveway and I receive a call from the company saying they would rekey all the locks for $250 and that the reason it was more than the initial quote was because it was a 2-pin lock. I told the woman that that wasn't what the technician told me he said it was labor costs and that I wasn't comfortable at this point and would not use their service and ended the call.

    The technician was still sitting in my driveway 5 minutes later when my phone rang again, this time with some person I had not spoken with yet. He stated that the service was contracted out to a local locksmith and that he owned the company and offered to rekey for $35 per lock. I declined stating my husband would buy the locks and do it himself. He began to get angry with me asking why I even called a locksmith when we could do it ourselves. I explained that with the price I was quoted to rekey rather than replace the lock it made more sense to rekey but not at the new price I was given. He became hostile and asked me to pay the technician for coming over the $19 dollars, I agreed and offered to write a check. He said don't you have a credit card or cash instead, I said I prefer a check...he agreed. The technician came back to the door to get the check and leave.

    I am a reasonable person but this was an awful experience and when the phone calls were going on and the man was out in my driveway, I considered calling the police because I was nervous about the hostility I was receiving on the phone. I am glad it is over but I would say stay away from this company.

    - MaryAnn W.
  • A
    Showed up during the assigned window. Was a little surprised that the technician arrived in a private/unmarked vehicle. But he was very courteous and professional and provided some helpful advice about home security in general.
    - Philip B.
  • A
    I called the company this morning and my locks were changed this afternoon.
    Very professional service man, who even put shoe covers on before when entering my house!
    Work was done quickly and without any difficulty.
    I would highly recommend National Lock & Key.

    - MELANIE B.
  • A
    Eastern Safe & Lock Inc

    Initially, I expected a tumbler repair and rekey. The technician Mark first diagnosed my existing lock tumbler and hardware as worn and broken beyond repair. He then travelled back down to their warehouse and located through existing inventory a better built tumbler hardware unit. His selection exhibited both working knowledge of the product line and concern for the customer receiving value.

    Note: I added in the Angieslist $35 coupon and $81 service and parts cost.

    - MICHAEL C.
  • A
    Cintron Safe & Lock
    Cintron folks were great to work with. I requested locks recommended by Consumer Reports and when the locks came in Cintron installed them. However bad on me. I looked at the CR photos which showed brass locks. When Trey came to install the new locks, he asked if it was okay that the color was different. I thought we would get new knobs along with the locks. Silly me, so I said no problem. When he showed me the locks, they were silver, not brass and the knob was the same one I had. So they were two different colors. Yesterday Trey replaced the new locks, after the new version came in. They look great and I was not charged extra for the work required to switch out the locks. Trey also did extra work to keep the keys the same. Incredible customer service!!!
    - Sandy C.
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Locksmiths in Annandale

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