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Septic Tank Cleaning reviews in Amherst

  • C
    Wilson's Septic Tank Service Inc
    My lower marks are attributed to management and not Irvin who performed on-site services.
    People are all very friendly.  However, Irvin showed up with the wrong truck becasue no one at the office told him what needed to be done.  Irvin had to return when I wasn't home to observe.  I had to call four times over the course of 2 months to get confirmation of services and an invoice.  At first they said it wasn't pumped, then said it was, then said had to talk to Irvin.  One person said it would take about an hour to figure out how to send an email.  Probably wasted about 4 hours just being diligent with them to pay my bill to them -- I probably could have gotten away with not paying but that is not how I do business.  Kept getting "I will check it out and call you back", but never got call backs until talking to Angie.  Office staff, although all very friendly, seem very disorganized.   The invoice is rather informal (email with an amount due) and almost seems unaccountable as a business record.  Not sure how they keep track of things if this is how they invoice.  Still don't know how full the tank was so I can time my next pump out.  Gave up on trying to find out that info.
    I might use them again, but I am going to definitely consider other services if available.
    - Joseph M.
  • A
    Wilson's Septic Tank Service Inc
    Punctual, thoroughly explained procedure. Problem solved.
    - W H.
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Septic Tank Services in Amherst

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