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Pool Table Repair reviews in Alexandria

  • A
    Wyatt Billiards
    It went great as Wyatt showed up 15 minutes early at 6:45 AM and deliver, fixed and set the billiard table around 1:00 pm in the same day. The delivery and setup cost of $350 was great and the $100 for fixing the damage was reasonable. He even throw in a table brush for free. Wyatt and his staff were very polite, professional and considered, they are highly recommended. He also told me that he will come and fix any problem in the next few months free of charge.
    - Farhad M.
  • A
    Hot Tubs & Pool Tables Outlet-Manassas
    I bought a used pool table and needed it moved in less than 3 days.  I called over 10 different professional pool table movers and all of them stated they needed almost a weeks worth of lead time and would change up to $500 or $600.  When I called Hot Tubs & Pool Tables Outlet they immediately checked with their install crew and confirmed they could handle the job.  Their installer called me and confirmed addresses the day before.  He provided a 2 hour window of when they would arrive at the pick-up location.  The installer called me when he was 30 mins out.  He was on time and professional.  The disassmebly took about 40 min.  They reassembly took about an hour.  The installer ensured the table was level. 
    - Allison C.
  • F
    JL's Pool Table Service
    I contacted Justin at JL's Pool Table in March to order the felt and schedule time to put together the table. I did not hear back for two months, and he did not return one phone call inquiring as to the status of the felt. When he finally called, he said the felt had been back-ordered, and just arrived. We scheduled June 4th for him to assemble the table and put felt on the table. He arrived on time on June 4th and discussed the best placement of the table. He performed the reassembly and felting. He took the bumpers wit him to re-cushion and re-felt them and said the would be ready in about three days to be put back on the table. We paid him $400 of the total of $680 for the services rendered thus farr. After a few weeks, I did not hear from Justin and called to inquire on the status of the bumpers and schedule a time for the re-install. He did not return my call. I have emailed and called him multiple times without response. I have search for alternative phone numbers online and not response. He still has my bumpers and has not returned any contact I have made through Angie's List or other sources. It's now been 5 months, and I have a pool table without bumpers.
    - Jesse M.
  • F
    Higgins Billiard Supply Inc
    I contacted Higgins Billiards Supply in December 2011 after finding them here on Angie's List. After a number of emails (17 across two months) regarding replacing pockets for my table that the dog had chewed and including pictures so the Higgins Billiards could match the style and color of the replacement pockets Kevin and an assistant showed up to my house to replace the pockets. When they arrived they did not have pockets in the color I had requested nor style. This was not indicated prior to them arriving at my house. I had medium or brown pockets with a shield. Kevin arrived with cordovan pockets with maroon tassels. I explained I wasn't sure if I liked that color and style. Kevin talked me in to going with them anyway and said the color would grow on me and that it was a and quot;trendand quot; now to have a two-tone look. During the visit Kevin noticed that I was a musician and requested an autographed CD which I gave him for free.
    After they left and I tried to let the color of the pockets sink in. It didn't and after two months as I was walking around the table have not used it since the pockets had been installed I noticed that two of the pockets were damaged and one had a cut in it. I contacted Kevin with my complaint about the color and the damaged pockets.
    Kevin: and quot;Please send a few pics. I will call or email to schedule a day to come see it. Kevinand quot;.
    I sent him the pictures and and he stated and quot;I will order another set. Kevinand quot;.
    Me: and quot;Great, thank you. Also I would prefer they match the color of the originals if at all possible.and quot;
    After three months of no response I wrote back to him with and quot;It's been almost 3 months since our last conversation. Please let me know the status of the replacement pockets described below. I think I have given a ton of leeway in this however it's getting a little too drawn out for any longer. Please do not take my laid back attitude as lack of concern for getting this taken care of.and quot;
    Kevin: and quot;Sorry, I did not get back to you sooner. The company that made your pockets is no longer in business. I have not been able to find the matching ones. I will try another supplier. Please remember I agreed to replace these under no obligation as you were present when the others were installed. I want you to be pleased. Just keep using the free pockets in the meantime.and quot;
    Four months later, without any follow-up from him, I sent and quot;I just wanted to check back in and see how things were coming along on this.and quot;
    To this day, another four months, I have not heard anything back from them. So this week I went and took on the apparently difficult task of locating replacement pockets in the style and color I originally wanted. In 15 minutes on Amazon I found a set and had them delivered in three days.
    HIGGINS BILLIARD SUPPLY = FAIL
    - Matt R.
  • A
    Classic Billiard Service
    They were fine. They were professional and came out when scheduled.
    - WILLIAM N.
  • A
    Higgins Billiard Supply Inc
    I was completely satisfied from start to finish.
    - Ellen P.
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Pool Table Services in Alexandria

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