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Office Equipment Repair reviews in Alexandria

  • A
    Mr. Thomas came to the office 3 times in order to complete the checking and repair of the copier.  He was always on time.  He did an excellent job in repairing the copier and in replacing a part.  He cleaned up after he completed the job.  The business owner is very satisfied with the work he did.  Mr. Thomas is also a very personable and pleasant person to work with.  The business owner will use his services again.
    - Kathleen H.
  • A
    Shawn Wyatt has repaired my printer, computer and found missing files. He arrive when scheduled, if a problem occur prior to arriving he will call and let you know when he will arrive. He has always repaired my computer equipment since February 6, 2009. He has worked on other family members computer equipment and they have been very happy with his service.
    - Vernon M.
  • A
    We recently discovered an old Remington 5 typewriter at my mother-in-law's house. We wanted to have it restored as a present for our daughter. She is an aspiring writer so it was very special to her and she was really hoping to actually be able to type on it. We called Mr. Keya and he offered to come out and pick it up at our house the next day. We had some scheduling difficulties due to our schedule not his, but finally found a convenient day for him to pick it up. He explained to us what he had to do and that it might take a while because he had to find the parts. It did take about 3 weeks and when he was finally able to get the part he finished it quickly and drove all the way across town so that we could have it to give to our daughter on her actual birthday. We are very grateful to him for the time he took finding the parts and then the personal service he provided by picking it up and dropping it off. The price was a little high, but we knew that might be the case due to the antique nature of the machine.
    - Dana B.
  • F
    TERRIBLE
    --Initial Problem:  The only problem that my HP LaserJet 4Plus had was paper jams with accordion pleats in the paper.  I based the order on a conversation I had with the owner (or one of the owners of the business). 
    --Three weeks later. A friend and I watched two YouTube videos about replacing the rollers in the printers twice. We replaced the rollers.  The printer printed 100 sheets of 81/2? X 11? paper when it suddenly began making a very loud chattering noise
    and would not print.
    --10-5-203 We again took apart the printer and removed and re-installed the new rollers again.  We then tried to print a document and the loud chattering began again and the printer would not print.
    --10-7-2013 Called BROKENPRINTER.COM (810-560-6012, ET) to ask what to do.
    I also sent a message from the BROKENPRINTER.COM  ?Contact Us? form. The form claims that ?We Respond To All Emails 7 Days A Week.?  
    ?Hours of operation are 9-5 Monday ? Friday?
    ?Phone # 810-560-6012?
    --I received an email several days later from someone who was not BROKENPRITER.COM and the person said that he had received my email, but he had no connection to BROKENPRINTER.COM.  Was my message hijacked? Are other customers having their emails hijacked?
    --10-8-2013 8:55 am John Cole returned my call and left message that he called.
    --10-8-2013 12:00 pm I called and left a message.
    --10-8-2013 2:24 pm I called and a left a message.
    --10-9-2013 11:51 am I called and left a message.
    --10-9-2013 4:58 pm I called and left a message.
    --10-10-2013 11:30 am I called and spoke for five minutes with Chris (male). I understood him to tell me that I should remove the fuser, look at the gearing on the fuser, check to see if there are broken gear teeth in the fuser and check with a flashlight to see if any non-removable part inside the printer looks cracked.
    --10-12-2013 We again took apart the printer, looked very carefully at the gear teeth and did not see any broken or sawed down
    teeth.  We also did not see any cracked parts inside the printer. The fuser looked fine. The internal paper feeder looked fine and turned.
    --We again tried to print a document and the loud chattering began again and the printer would not printer.  Then, another problem occurred. There was no display on the printer control panel display.
    --10-15-2013 11:58 am I called and left a message.
    --10-17-2013 between 12:30 pm and 12:50 pm I called and left a message.
    --10-18-2013 9:21 am I l called and left a message.
    --I had a work-around for the printer paper jams whereby I would pull the paper out of the back of the printer and the paper was fine.  I am very very disappointed that I ordered and installed the paper jam roller kit from BROKENPRINTER because I now have two new problems and a non-working printer. 
    --I am unemployed, having been laid off due to Sequestration, and my unemployment benefits have run out. I certainly do not
    have the money to buy a new printer equivalent to the HP LaserJet 4Plus.
    What I Want:
    --I want a working printer.
    --I want someone from BROKENPRINTER.COM to spend time with me on the phone and tell me why I now have 2 NEW problems and exactly what I can do to fix them ? without buying more parts from the BROKENPRINTER.COM business.  Or, is that the business? modus operadi?
    I also want to know the name of a repair business for old HP printers in the Washington, DC metro area. I have found none.
    FYI. The local BBB has thee complaints against the company: 1 in 2013 and 2 in 2012.


    - Freda K.
  • A
    I think I just did!
    - Ellen K.
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Copy Machine Repair Services in Alexandria

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