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Dry Cleaning reviews in Alexandria

  • A
    Very clean and lots of machines. The attendants were wiping down the machines after each use. Very impressed. With each wash you get 24 minutes of free drying time, which was almost enough on comforters so I would guess it would be enough on regular clothing. The only surprise was that it is a cash only business. You have to load cash on a card and use the card in the machines. Works well but took a few minutes to get acclimated. The attendants were helpful when asked. Note: they do wash and dry comforters for you...same day. If I remember right it was $13 each.
    - Gwendolyn B.
  • A
    RestorTech Inc
    RestorTech was very responsive and extremely professional. Our insurance provider covered the costs so I cannot comment on that... but they did an amazing job. Very friendly, very easy to work with, and just an all-around respectable organization.
    - Matt and Liz F.
  • A
    We bought 8 man-hours of cleaning services for $225 as an Angie's List Special. It could have been 2 people for 4 hours or 3 people for 2 hours and 40 minutes. They chose to send 3 people which was fine with me. It had been several months since our apartment was thoroughly cleaned and we had priorities. They implemented our requests and devoted more time to areas where we wanted more thorough cleaning. For example, we wanted the bathroom floors washed with bleach and the bathroom walls wiped down. They followed our instructions.  We intend to hire them again. I can not think of anything they did that they could improve upon.
    - Jane W.
  • D
    They ruined the clothes. They ruined the skirt of my wife. They broke the elastic and the waist band. It was too big for her to put in. I had a lamb's wool sweater my son gave me for father's day. I don't know what chemicals they use. It came back like it was shot by a shotgun. It wasn't cheap. At the beginning, they were good and we were pleased with them then they start ruining our clothes and the guy behind the counter says "it's all your fault." They're always on time.
    - Michael A B.
  • F
    Terrible.  I complained to the BBB and that resulted in no response from this dry cleaners.
    ---At 3:59 pm on Monday, March 30, 2015, I left 1 two-piece dress, 2 suit jackets, and 1 blouse to be dry cleaned at Bailey's
    Cleaners.  I received a ticket that listed the items I had left, the time, date, clerk, and Price ("Due Amount" $33.84). Then I left the premises.
    ---Background: I used Bailey's Cleaners for over 20 years until December 2012 because it cleaned items very well and could handle out-of-the-ordinary dry cleaning (e.g., full length down coat; trench coat that needed waterproofing; sealskin coat).  I
    used the Cleaners often enough that staff got to know me and never asked me for ID when I wrote a check to pay for the dry cleaning.
    ---At approximately 5:20 pm on Tuesday, March 31, 2015, I entered Bailey's Cleaners to pick up the items which I had left on March 30, 2015.  I presented the dry cleaning ticket to the clerk. I had written most of the information required on my personal check (Date, Pay To The Order of, and the amount) when the clerk saw the check and told me that Baileys Cleaners did not accept checks.
    ---I did not see any sign(s), posted on the outside windows or door or on the dry cleaning ticket or on the walls inside the
    Cleaners, stating that the Cleaners did not accept personal checks.
    ---To verify my observation, I asked the clerk if the
    Cleaners had posted a sign stating that the business did not accept personal
    checks.  I understood the clerk to say
    "No, everyone knows that we don't accept checks."
    ---The clerk suggested that I pay in cash or with a credit card.  I informed the clerk that I 1) had about fifty cents in coins on my person (someone was going to give me cash spending money the next day and 2) do not have a credit card.  We were at a stalemate and I left without my dry cleaned clothes. 
    ---The lack of these dry cleaned clothes had a significant impact on me since my Mother died on 3-30-2015 and I had planned to wear them to her funeral and other related gatherings that week.  I left the Washington, DC area early the next morning (4-1-2015) sans the dry cleaned clothes to fly to Detroit to handle and attend my Mother's funeral.  Note, someone else paid for the airline ticket with a credit card.
    ---1) I want all the clothes, that I left at Baileys Cleaners on 3-30-2015, returned to me AND 
    ---2) I want Baileys Cleaners to either a) accept my personal check for the total cost ($33.84) of the itemized dry cleaning OR b) not charge me for all of the dry cleaning, that was performed on the clothes I left on 3-30-2015, as partial compensation for the
    severe inconvenience and suffering I experienced as a result of the Cleaners refusing to accept my personal check for payment.
    - Freda K.
  • A
    They’ve always been good.  Our clothes have come back clean and not damaged.  We think they pretty much charge the going rate.  It’s like people don’t know how much dry cleaning they ever have to do but people usually go to the closest place.  It’s one of those things where people don’t really shop for price, as long as they do a good job and don’t lose the clothes.  So that’s pretty much it.
    - Robert H.
  • D
    It didn't go well.
    I'd read that French Hand Laundry knew how to launder and starch formal shirts and detached, formal collars.  They told me they knew how to launder these properly, but did not do it.
    The shirts have a heavy bib front and are often called "boiled" shirts.  Proper preparation calls for the shirts and collars to be laundered thoroughly at very high temperatures, to wash out all the old starch.  The shirts are to be pressed with light or no starch throughout with the exception of the bib front and cuffs, which are to be pressed with heavy starch.  The bib front is supposed to be starched to a cardboard like stiffness, as are the detached collars.
    French Hand Laundry was recommended on some internet forums and the UK-based company that sells these shirts recommended them as one of the few US laundries that know how to properly prepare formal shirts.  I spoke with the owner who assured me they knew exactly how to launder and starch these items.  I sent a shirt and two collars to be washed and starched. Very disappointed with the results. They were washed well, but the starching was unimpressive, nothing I couldn't have achieved myself with a couple of applications of spray starch.  For this, the price, including shipping, was $80.
    - MK F.
  • A
    Presto Valet.
    Best business in Alexandria.  Great outreach to the community. They employ the local kids from TC Williams high school .  I actually look forward to going there on Saturday morning.   BTW because I get on the road early they accept drop offs very early in the am 6:30am   It makes it a breeze.   I would not hesitate to recommend this business.  ON pricing ....I do not know if they are less or more expensive ....I find dry cleaning to be pricy to begin with ...But you need to get it right and I am willing to spend a little extra to have it done right.
    - Peter M.
  • C
    I took some shirts and my winter cost to be cleaned. I asked for a button to be repaired on my shirt and it wasn't, even though the tag said it clearly when I picked it up. My coat was not well cleaned.
    - Jeremy B.
  • A
    ++I've used this cleaners for 29 years and have always found the personnel very friendly as well as frank about the chances of removing a stain. Personnel tell you the price up front. They have always been on-time. For many years they offered coupons, which I used every time I used their services, but the coupons ended with the advent of the $1.99 dry cleaning. There prices also increased at that time. ++This cleaners now uses "environmentally friendly" substances for dry cleaning. Who knows what substances are really being used and if these really are any better than what was used before? ++For my most recent visit I knew to remove the down coat buttons before taking to the coat to the dry cleaners because they are unusual and made of wire fibers. Had I have left the buttons on the coat, personnel would have covered them with aluminum foil and warned me that the buttons might not survive the cleaning process. All garments seemed to be perfectly cleaned and the trench coat water-proofed on time. ++Because the cleaners is very expensive, I only take the items which I want dry cleaned perfectly - total quality. I'll take a dress or suit that doesn't have any stains and that I maybe wore only 2x during a season to the $1.99 cleaners.
    - Freda K.
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Dry Cleaners in Alexandria

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