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Car Dealership reviews in Alexandria

Real People ~ Real Reviews ~ Real Results

  • Very easy, low stress transaction. Mario Melgar (sales) and Jessica Latzen (financing) were professional, knowledgeable, responsive to our requests. The price "negotiation" took less than five minutes and Jessica patiently explained all the purchase vs lease options and possible savings arising from Lexus promotions. Mario is experienced and easy to work with and either answered his phone or returned calls quickly. The car trade-in (handled separately ) matched the Carmax offer, which made the overall transaction as easy as possible.
    - David H.
  • Sale was was efficient, low key, and very professional. On top of Bill Page Honda is a very comfortable and clean facility which made the car buying experience even better. The only minor complaint was the wait time necessary to get the vehicle, which was understandable given our desire for the specific color and model. Highly recommend this dealership.
    - Charles B.
  • his car will be 3 years old in December. The pricing, mind you people are usually so glad when my husband leaves the car showroom. They will give him anything to get rid of him. That's how we got my last little BMW, it was like oh Geez, what will it take to get rid of you, what will it take. He went over there at the end of the year and he got this beautiful Cadillac SUV. For the same cost, no it would have been cheaper to buy , more expensive to buy a Jeep Grand Cherokee. He got the most fabulous Cadillac, it drives like a charm. Its wonderful its much better then the Mercedes he had. I tell people you should take my husband with you. My husband offered them $500 under the sale price because it was the end of the year sale. The manager goes sure and my husband almost died he wished he had asked for more.
    - Sarah H.
  • In March 2016 when we bought them we used them. I got a pre-owned car there 328 for $280,000 and it was 3 years old. They have the best prices, you do not negotiate because they their prices are the best. I paid the same I did 11 years ago for my other pre-owned car with all the bells and whistles. And because its pre-owned it comes with a warranty and everything was put back to brand new condition. New wheels, new tires, everything that had anything possibly damaged basically was put brand new. My husbands the best shopper ever. People look at me and think what a nice car and I think you have no idea. Probably could have bought a Toyota for the same amount and it is wonderful.
    - Sarah H.
  • The customer service stood out. One thing that I thought was pretty cool was when you go back in for your service, if you come around breakfast time on Sat. they have coffee and donuts and things like that while you're waiting.
    - PJ V.
  • STAY FAR, FAR AWAY. Thieves at BMW of Alexandria leased me a "new" car, only for me to discover that it had FIFTEEN-GODDAMNED-HUNDRED MILES ON IT. Yes, I should have checked the odometer, but when you're signing a lease on a $110,000 car, it's like a mortgage, and you eventually get bleary, and they tucked the the 1500-mile surprise into the middle-end of the process. The explanation? "The owner's son liked to party in it," said "salesman" Nabil Haddad. And I was a repeat customer, having brought back my previous lease in spotless condition with only about 1/2 the mileage allotment used. Furthermore, about that earlier lease -- BMW has a system where it sucks in your CD and doesn't play it, but instead records it to a hard drive. So I had to spend HUNDREDS of hours pumping CDs in one by one in order to have a working sound system (and the upgraded sound system was the ONE feature upon which I insisted on BOTH cars). I was GUARANTEED that BMW of Alexandria would be able to transfer the data from the old car to the new -- a major selling point in my selection of the 2017 car. But it was getting late, and they were lazy and stupid, and they didn't give a crap once they had my name on a lease. So they pretended to lose the data. I simply did not drive the car. It was a badly-used vehicle and I was paying for a new one. And I could not even plug my iPod into the car directly because I use Lossless Encoding, and thus need to cling to my last iPod Classic, because no other model has the capacity to accommodate my collection. We fought with corporate and we fought with the dealer, and they just didn't give a ****. Finally, I drove the car in the middle of the day, hoping that "quitting time" would not get in the way of their half-(actually, much less than half; more like 1/64) hearted "attempt" to correct the electronics problem. They saw me walk in and immediately called the police. And the owners must give BIG to local crook politicians, because I was simply trying to LEAVE the brokedown and massively-overdriven car there, but the cops would have none of that, roughing me up and arresting me for... i was never charged. I am a late-middle-aged man with severe chronic back and leg injuries. Bent cops don't file charges. They just pound heads, legs and backs. And they pounded mine. Remember, I'm JUST TRYING TO LEAVE. I did NOTHING illegal. So the car is back in the possession of the BMW of Alexandria Party Patrol, and they WRECK it!!!!! Completely destroyed four fenders while in their possession. Four fenders bashed in, paint scraped off everywhere, etc. The car will NEVER be driveable. At least not by me. This will be an insurance nightmare, but it really is like they did it on purpose. So that's the kind of service you can expect at BMW of Alexandria. Don't be a moron -- get a Mercedes from another ownership group. Rosenthal owns BMW of Alexandria, so stay away from ANY "Rosenthal" dealer. Consider yourself WARNED!
    - L M.
  • Very well. Friendly, efficient and helpful staff helped me to select a car without hard selling tactics. My salesperson Todd Banks was responsive and attentive. He also made suggestions that made sense for my lifestyle.
    - Gwendolyn C.
  • To get an A they should've had a more experienced sales man. He was good, he tired. He was a nice guy, he just sucked. The car is great. I had to take it back there once and they were very good about that.
    - Howard G.
  • My wife and I purchased our second pre-owned Lexus from Lindsey Lexus of
    Alexandria.  Sales expert Claude Lutete was helpful, respectful and
    knowledgeable.  He resolved a small bump in the road in our transaction
    immediately and efficiently.  I would recommend the dealership and
    Claude to anyone seeking a fair and pleasant purchasing experience.
    - Don F.
  • I went to negotiate the price to buy a car. I had to deal with 3 sales people. The last person was very bullying and intimidating and asked why I wanted to pay the certain price. He was being aggressive. I walked outside and he followed me all the way out the building and yelled at me saying I was wasting his time and to never come back. He was a sales supervisor and it was very unprofessional. The next day the sales manager called me and tried to make an excuse for the previous salesman then tried to sell the car to me.
    - Amnarj S.
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Car Dealerships in Alexandria

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