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Sunrooms And Patio reviews in Aldie

  • F
    Blue Moon Construction
    We hired Blue Moon to construct an outdoor grill island and pergola.  The design portion of the experience was good.  It was an interesting design that captured our desires.  Our initial meeting with John was good and we felt like we had made a good choice of contractors.  We met at his design center, made our material choices, looked at the schedule (laid out by Blue Moon) on project completion and left feeling happy.  Within a couple days they showed up at our house and ripped up the patio pavers in the back of our house, dug 4 very large holes for the pergola posts, left a disorganized and dangerous disaster of a work site right outside my back door and failed to show up to do any more work for about 2 weeks.  That set the tone for the rest of our project.  The work was hit or miss from that point forward.  I had some other projects being completed that were time sensitive and would be impacted by the work being done by Blue Moon.  This was all agreed to upfront, but Blue Moon failed to live up to the schedule they laid out.  On the occasions when the crews would show up, they were messy, failed to clean up after themselves and were extremely slow.  They would fail to show up for a week or more at a time and after one particularly long absence, come to my house only to pick up all their equipment and abandon my project for another week.  I would call John to ask what was going on and would get nothing but empty words and hollow promises and him explaining to me that he had no control over his crews and that they probably left to do another job that he didn't know about.  I came home unannounced one day to find the work crew sitting accomplishing no work (they did not know I was there) - this was not a break because it lasted for 2 hours and was not at lunch time.  Needless to say - the project took well over twice (almost 3 times) as long as originally scheduled and was more that frustrating from start to finish.  While that may be annoying, it's not the reason for my one star rating.  The quality of the work is amateur at best. The pergola finish work is sloppy with nails sticking out of the wood, they sprayed concrete stain all over the back of my house, and they even smashed a large section of my gutters while installing the pergola posts.   It was very obvious this company has no expertise in pouring concrete counter tops.  A section of the concrete failed immediately and John's idea of a fix was to epoxy the parts that broke off back on.  Needless to say, it looks horrible.  The stain and sealer were put on before the concrete cured and in below freezing temps resulting in both immediately peeling off.  The LED lights that were installed never worked and when John came over to get his last payment he told me he would get it fixed, taking the remote and promising he would bring me a new one.  Another empty promise from Blue Moon.  Yes, I should not have given him the final payment until everything was perfect, but John is a likable guy and talks a good game.  Within a month of "completion", the concrete counter top started developing very large cracks across the width of the counter and a 4 foot section of the edge broke off.  I contacted Blue Moon for warranty work on my 4 month old grill island and after much assurance that Blue Moon stands 100% behind their products they sent someone out to fix it.  The fix was to cut a 4 foot pie shaped piece out of the counter and pour new concrete there and then to never show up again and fail to respond to any of my e-mails.  I now have a mismatched counter, my grill has been pulled out of place and not reset, and the forms for the concrete section they poured are still in place - it looks great!  I'll get some pictures posted to show the quality of Blue Moon's work.  I truly wish things had not gone like this.  I'm very disappointed in the entire experience with this company and the final product is a disaster.  I caution anyone dealing with this company to research their work.  My project might be the anomaly, but I believe the approach to customer service, communication during the project and warranty work after the project displayed by Blue Moon should give any potential customers pause.

    - Andrew D.
  • A
    Steadfast Construction Inc
    They did a very good job. The got the job done in about 6-8 weeks. We ran into some issues with the weather which delayed it. They have a 2 year warranty and we did have some issues after it was installed. They came out and stuck to their work to get everything rectified. They stick to their warranty. They are on the higher end of the pricing, but you get your money's worth. They patio is phenomenal. I would recommend them.
    - Jason D.
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Sunrooms / Patio Enclosure Builders in Aldie

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