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Specialized Services reviews in Aldie

  • A
    Metropolitan did a fantastic job! They were on time and the guys were very friendly and professional. They were very efficient and accommodating; they cheerfully moved things around for us when we had second thoughts on where we wanted things placed. Not a single broken glass or ding on any furniture (they are great packers)! (We knew that would be the case since that was our experience with them when they moved us into the townhouse four years prior. ). Top notch guys and top notch work. Metropolitan���s office staff were also great to work with on scheduling and related matters. You can���t do better than Metropolitan���we will most definitely use them again and we recommend them to other folk who are moving.
    - John W.
  • A
    He showed up on time and was very pleasant to deal with. Explained what needed to be done, how it would be done and provided clear information about the entire process. I appreciated his honesty and will use him again if I have issues with any other appliances.
    - Ben C.
  • A
    The repair man called before showing up and arrived about 30 minutes into the three hour window. He checked the machine to confirm the problem (broken water pump), had the parts on the truck, and completed the repair within an hour. The service call was on time, efficient, and professional.
    - Sean F.
  • A
    Great team here. Very professional and punctual. They even came out on a Sunday to perform the work necessary which included hanging 4 TV's that ranged in size from 75" to 45" as well as set up two surround sound systems and adjusted a projection HD TV until. Very reasonably prices and great bunch of people. Definitely use them again when necessary.
    - mark w.
  • A
    Great experience! Scheduling with Bob the owner was easy. All costs were explained upfront - nothing hidden. The guys that showed up were on time, friendly, and hard working. I get stressed out when I move and this team made it very stress free and easy. Highly recommend!!!
    - Cynthia C.
  • A
    I used St. Joseph���s Roofing to replace my entire townhouse roof after approximately 30% of the original, 8-year old shingles were blown off during a wind storm. After initiating the initial estimate, St. Joseph���s sent multiple information packages with valuable detail outlining important roofing considerations along with details on St. Joseph���s Roofing. This information was useful as a non-roofing expert. On the initial consultation Tim Kelly was very helpful answering my questions, outinging the options and making recommendations. Once the service was scheduled, the only delays were weather related. The mult-person crew arrived on time and completed the job that day. They did an excellent job cleaning my property leaving only minimal debris. Following the installation, Mr. Kelly came to inspect the roof, do an additional sweep of the property for metal, and answer any questions. I spoke with Maggie at the St. Joseph���s roofing office multiple times, and she was always pleasant and helpful. The only area I wish St. Joseph���s could improve is the notification time before the install or any install related changes. I was only notified after 8:00 p.m. the night before my service date changed due to weather and the night before it was reshceduled. This made it complicated to coordinate being at home for the install. I haven���t noticed any problems since the service was completed. I thought the price was fair, and would use St. Joseph���s again if I needed additional roofing help.
    - Phil S.
  • A
    A&M Roofing, Inc. is a great company. They are punctual, professional, and do outstanding work. The crew was polite and worked quickly but carefully. My new roof and gutters were installed without a hitch.
    - Dan F.
  • D
    *Tree Pruning went well except for when he went to the wrong address and showed up late to my house. *For my Christmas Lights, I got an estimate of $480.00 to install C9 lights on my house with mini lights on my tree, and a wreath. I had to buy my lights which costed over $400.00 dollars. I scheduled installation for Wednesday, November 22. On that day, I texted to see what time he was going to show up. He replied that he could not make it due to a commercial property that he is working on. I agreed to rescheduled to Friday, November 24. He then texted me back later on that evening to reschedule to Saturday, November 25 or Sunday, November 26. I texted back that evening and agreed to Saturday, November 25. I waited all day for him to show up on Saturday till 7:00 pm. He never showed up. I texted him to ask why didn't he show up, and he said he didn't see my text. He then rescheduled for Sunday morning. On Sunday morning at 10:06 am, he texted me and said; "What exactly of the estimate do you want me to do today?" "If it is only the roof, it is not a business for me." "I have a minimum per job." "$300" I was very angry with his text knowing that we not only spent $250 on tree pruning, but were about to spend another $480 on Christmas decorating lights and after all the rescheduling and waiting on a contract that will never show up. I told him not to contact me ever. UNACCEPTABLE CONTRACTOR!!!!!
    - John L.
  • F
    The technician came, gave us a quote and my wife had to contact me about the charges prior to us agreeing to it. The tech said he'd have to come back, and charge us ANOTHER diagnostic fee for the return trip. Multiple calls about how irrational that is to Sears corporate and nothing. Do not use this company. They will rip you off!
    - Robert M.
  • F
    I was having an issue with my dishwasher and it was suggested that I contact Sears to have them come out to check it. The only thing with regards to my experience with Sears that was good was the online appointment setup. Everything else was a disaster. Upon making the appointment, Sears sent out a Technician that did not have the skill, knowledge, or experience with dealing with my GE dishwasher. Now keep in mind that during my online setup of the appointment, there was no indication that Sears couldn���t provide repair services to GE appliances because ���GE��� was an option to choose from. When the Technician arrived to take a look at the dishwasher, he could not locate the point of entry to the control panel in order to provide me with a diagnosis. He stated to me that there was no way that he could check the dishwasher because there was no way to open up the inside door panel in order to diagnose the problem. He proceeded to make an educated guess based on the fact that the dishwasher would not turn on, that the control panel had gone bad. After he made that educated guess, he went on to state that in order for him to be sure, he have to force his way into the panel of the door in order to check and be certain, BUT before he could do that I needed to sign a damage waiver in the event that he damages the dishwasher by forcing his way into it. ������ . When I informed him that I would not be signing it, he said, ���ok, well there is nothing else I can do.��� But here is the kicker, even though he was unable to provide me with an accurate diagnosis due to the fact that he could not get into the dishwasher to do so, he still expected me to pay the diagnosis fee. Considering the fact that he did not have the proper experience to open up my dishwasher to provide an accurate diagnosis (not an educated guess), I didn���t feel like the fee was owed. I asked to speak to his manager with regards to this situation and he refused to allow me to do so stating that his manager doesn���t speak to customers over the phone. Considering the unresolved issue, I refused to pay so he left and stated that I would be sent a bill in the mail and that I could dispute it then. Oh, but wait, it gets worse���. So after he left, I contacted the Sears Repair Customer Service line and they were not able to help me until their system refreshed with the Technicians notes, which would not be for 24 hours. 24 hours pass and I give them a call back. I asked to speak to a manager in regards to my issue and it literally took me 10 minutes to have the Customer Rep transfer me to her Supervisor. Upon connecting with her Supervisor, she was just as unhelpful as the Customer Representative. After explaining the situation to the Supervisor and requesting for them to waive the $59 diagnosis fee based off of the fact that the services were not rendered because the Technician was not skilled enough to even get into the dishwasher in order to provide me with an actual diagnosis and repair estimate, she refused to do so stating that she doesn���t have the authority to waive it. When I requested to speak to a manager above her that had the authority she did not comply. To make matters worse, the Supervisor reads the Technicians notes and it states that he diagnosed that the dishwasher had a bad control panel and needed to be replaced. He then submitted a quote for $200+ dollars for the repair. At this point I���m upset and I tell the Supervisor, how in the world can he provide a repair estimate to you all, when he wasn���t even able to get into the dishwasher to provide an accurate diagnosis and repair estimate!!!!... After I got off the phone to them, I contacted their Corporate office and the lady that answered cut me off while I was talking to her, transferred me to a voicemail to leave a voice message. This was two days ago and I still have not heard from anybody!!! To sum up the rest of my issue with Sears, I had to call back again the next day and spoke to yet another Customer Representative, and she referred me to the National Claims Department. As of right now, submitted a complaint with them and provided my justification as to why I should not be responsible for the diagnosis fee and I���m just waiting to hear back from them. Oh��� One more thing. As proof that the Sears Technician did not have the experience with GE appliances, I contacted GE and they sent out a Technician who actually located the control panel (it was at the bottom of the dishwasher, not in the door panel), he did a thorough examination, and based off of what he did, he made the determination that there was nothing wrong with the dishwasher itself, the power source that the dishwasher was plugged into was bad. He proved it worked by plugging it up to another power source. So the Sears Technicians educated guess was completely wrong, and if I would have signed that waiver and allowed him to force his way into my dishwasher, he would have potentially damaged my dishwasher when there was nothing wrong with it in the first place!!! I definitely would not recommend Sears for any kind of repair services to friends or family. After explaining this to a few friends, they told me that they all have heard horror stories about their Repair Service department.
    - Dennis J.
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Specialized Services in Aldie

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