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Drain Cleaning reviews in Aldie

  • A
    McCarthy Services
    Contractor was able to get me a next day appointment - within a 1 hour window.
    Contractor called ahead (30 minutes) to let me know they were on their way.
    Contractor arrived on time.
    Contractor inspected all plumbing - nothing was out of sorts.
    Contractor snaked toilet - found hairs in connected shower drain

    - Mark N.
  • C
    O'Quinn's Plumbing
    I bought the $69 for $155 worth of plumbing services on Thursday 11/21/2013.  I was able to make an appointment for Monday 11/25/2013. 
    My appointment window was 1-3 pm.  I was told a) that the tech would call before coming - as I would be coming home for lunch to meet the plumber and b) that I would be first in the queue - closer to 1:00 PM.
    I had not been called - but I left work at 1:00 PM (to match with being at the top of the queue, arriving at 1:20).  I was called at 2:15, explaining that my tech would arrive within 30 minutes.  At 2:30 - my tech called to ask for my address.  They had it in their system incorrectly [or the tech had written in down wrong].  The techs [Chuck & ?] finally arrived at 3:20 pm.
    They were nice enough fellows.  I asked them to remove their shoes, and they pulled out shoe covers and asked if that was okay.  I said yes.  I had called because I wanted 3 toilets looked at [general purview] and 1 toilet fixed.
    A fairly cursory inspection [remove lid on basin, flush twice to ensure flow] of each of the 3 toilets was performed.  After each inspection, I was not told that there was anything wrong.  We then looked at the bad toilet.  It had two problems - the flapper had an improper fit ... and it needed to be snaked.
    I asked about fixing those.  Chuck insisted on looking at the water heater unit and water pressure regulator.  He said that my regulator was set too high (at 65, vs. the standard 45-56).  He said that being too high (erode flappers) or too low (not enough flow) were the main problems.  He said that he could replace mine.  He couldn't identify mine [to tell if it was adjustable].  He thought it might be [by screwing the nut], but was unwilling to tighten/loosen and test the pressure difference.  I asked how much it was, to replace the regulator - he said he would have to look it up [final estimate was $675, but only $500 for Angie's List members].  I was allowed to purchase my own and have O'Quinns install it - but it would not have ANY warranty. 
    At this point, he also indicated that my high water pressure had caused ALL of my flappers distress and that they would soon fail if I didn't get the regulator replaced.  Why had he not noticed that they were under distress during the initial exam of each toilet?
    When he tested the water pressure - he put a paper towel into the capful of water left [in the test unit] after he removed the test unit from the water heater.  He indicated that because the paper towel had darkened [there may have been some grayness] - that I was showering in dirty water and needed to have my hot water heater flushed.  I was not provided and estimate.
    Chuck walked out to the van to look at the price book - for a regulator and a flush mechanism.
    The flush mechanism [to provide and install] was $275 ... which was extremely high - but seeing as how I had already lost 3+ hours of work and paid $69 for the deal, I agreed to have it done [for $120 - since I already had a $155 credit].  When I asked if that included the snaking, he had to walk back to the truck to check the price for that [$222, but 10% discount for Angie's List].  I also agreed to that.
    The work - took 15 minutes, once it was undertaken.  The second tech walked out into the rain with the shoe covers on - meaning he came back into the house and got the floors wet.  They did clean that up.
    In summary, I called to have 3 toilets looked at and 1 toilet fixed.  And here is how my experience went:
    1) Tech arrived late
    2) Tech seemed to mainly be interested in upselling other services
    3) Prices were high and different from the implications of the deal
    4) Tech did not convey that he was knowledgeable/organized/confident
    Sincerely,
    ---
    Mark Nitsche
    (301) 537-6275

    - Mark N.
  • C
    CroppMetcalfe
    Peed Plumbing Inc.  We haven't used them in several years and I won't use them again.  I guess it was about four years ago.  They charge for everything.  In other words, they have a flat fee for every job they do.  And therefore if you wanted them to do two things, they would charge a flat fee for both of those jobs as well as the fee to come out in the first place.  I'm more of the opinion that a service provider should charge you up front what your hourly charge is and it shouldn't be sperate charge for everything it should reflect more time and materials.  Their prices are extremely high.  In general I think everyone should get at least three estimates from a plumber but they should ask up front what your fees are for the work that you think that you need done.
    - John A.
  • A
    Fair Dollar Plumbing
    We used Fair Dollar Plumbing about three months ago.   He gave his analysis of what the problem was, and actually explained what we should do in the future to perhaps that from happening again. because sometimes trees and plants the roots will get into the system and an easy way of keeping that clear, which I researched and found that's good advice and I've never been told that before, every couple months pour in a cup of clorox down the drain with a couple gallons of water.  And what that does it flushes out or kills any roots that could have gotten into the system.  It was a very reasonable price, he was very prompt and efficient, I was very happy with the service.
    - John A.
  • A
    Clover Plumbing Heating & Air Conditioning
    But before scheduling, Dave was nice enough to suggest that I try two things before
    spending the money. 1st trick did not work, but with a little effort and
    a little wrench, I was able to loosen the thing up and get it working
    again on my own. What a relief as money is tight and after having to replace the beautiful glass object I broke that fell into the sink, this was  a breath of fresh air! WOW, what a service. I recognize they received nothing but this review from this call, but they will be the ONLY ones I call for future needs. THANKS DAVE, truly great service!!!!!
    - Leonard G.
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Drain Cleaning Companies in Aldie

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