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Auto Repair reviews in Abingdon

  • F
    Don's Garage Inc
    Anyone with a good review of this place is either related to the owner or knows nothing about vehicles. My son is a college student near Abingdon VA. He was having trouble with his car running hot. We searched the web for a garage with good reviews and convenient location. He found Don's Garage. I contacted the garage and spoke with an employee while my son was there with the car (I am two states away.) I explained to the employee that the car had been running hot and the radiator was frequently low on fluid. I explained, in detail, that I had knowledge of vehicles and not to do any repair to the vehicle until they had called me back and explained the diagnosis. If I felt like I was getting jerked around, I would happily pay the fee for the diagnostic and look elsewhere. Nearly a week later, after several phone calls full of lies and promises to have the, "guy that looked at it," call me back, they called my son and told him the car was ready. He called me from the garage and said that it is finished and I owe them $216. I had only agreed to a $40 diagnostic that would be waived if I decided to have the car worked on there. I asked to speak to the owner and he finally got on the phone. He told me that the total was for 4 spark plugs and an oil change. The car was there for neither of those reasons and if it were, that would be about $100 too much anyway, even after labor. A diagnostic had not even been done for the overheating issue. I began to voice my complaints and he began to explain how he would hold the car hostage unless I paid the bill. After much deliberation I begrudgingly told my son to take the car to another garage and agreed to pay the highway robbers the money they were stealing from me. My son called the next day and informed me that the car had overheated and blown a head gasket on the way home from the garage and he'd called emergency roadside assistance to take it right back to Don's garage. I called the garage numerous times over the next week before someone would speak to me about it. They did not offer to make any concessions for their sabotage of my son's car. I really believe that they drained the fluid from the radiator so that it would blow up after he left and they could stick us with a huge repair bill. The owner said they would buy a new motor for it for about $4,600 and the labor for it would be $1,200-$1,500. And that's all he could do. I was forced to borrow a truck, drive 400 miles, rent a car dolly and pull the car back home. While at the garage, the owner (whom is not named Don btw,) was a total jerk to me and my 72yo father that accompanied me. When I asked why the overheating problem wasn't addressed when that was the purpose for the diagnostic, he replied, "How the f**k am I supposed to stop a car from overheating if the mother f***er doesn't overheat when it's here?" When I asked for the key to the vehicle he walked in the garage and retrieved the key from the board behind the counter, came out and threw it at the ground toward my feet. He told me if I didn't like the way he does business, don't f***ing come back. I took the car home and had it repaired for $1800. All of this could have been avoided if they had done their jobs properly and replaced a radiator hose or a water pump. Instead, they tried to rip off a young kid away from home because they didn't think his daddy would drive all the way down there to get the car. If you take your car to these scoundrels you will get ripped off. Don't chance it.
    - Corey H.
  • A
    Brushy Mountain Towing
    George did an excellent job on fixing my brakes and oil change. George knows what's he is doing, very knowledgeable in all areas of work on cars and trucks, any questions I had he was quick to answer them and explain the work he was doing on my car. Very good prices, George is very professional about his work he does and s very nice man, if you have any questions or problems all you have to do is give him a call and is very quick to help, I will diffentally be taking my car back for any and all repairs it may need. Excellent work!!!
    - Beverly M.
  • A
    Scheduled an appt. to replace brake pads and any other necessary brake repairs.
    Brought in vehicle. Accurate checked and found only front brake pads needed to be replaced.
    Called me to inform. Quickly replaced pads and vehicle was ready for pick up in a couple hours.
    Happy with honesty, service, and price.
    - Lance C.
  • D
    I have taken 2 cars to their Abingdon location for service a few times a year over the last 10 years. I?ve had very good luck with the mechanics, and believe them to be honest and trustworthy.  Their inspector is especially knowledgeable.  The owners? son ?Junior? is a good mechanic as well, but I believe he no longer works at the Abingdon location.  (Autocare has a shop in Bristol, as well).
    The issue I have is with the front office staff.  There has been a revolving door of people who have worked at the shop in the last 10 years.  It is very rare to see the same person twice.  In the summer of 2011 the front office employee actually made fun of me for having backed over a curb at night while traveling in an unfamiliar town.  He said ?tell me that curb wasn?t coming at you?.  While my car was being serviced, I overheard him making disparaging remarks about female drivers to other customers. The mechanic overheard and was apologetic.  I did not complain knowing he wouldn?t last long.
    My most recent experience at Autocare was last week, and I was more disappointed than ever by their new front office person.  This was a young lady by the name of Lindsay who appeared to be between 20 and 25.  After telling me about her recent vacation in Florida, she tried to convince me to have 3 types of maintenance done that were completely unnecessary. 
    I took my Nissan to Autocare for 3 things:  to have a brake light replaced, my rear view mirror repaired/replaced, and finally to have my brakes checked before the upcoming winter.  After my car was taken into the bay, Lindsay told me that I needed additional services.  She strongly recommended I have the transmission fluid changed, the radiator flushed, and the spark plugs replaced.
    Transmission fluid:  I advised Lindsay that the dealership had replaced the transmission during the spring of this year.  She replied that, if that was so, there could be a problem elsewhere in the transmission system.  I then shared with her that Nissan had actually replaced the entire transmission and transmission control module under extended warranty.  She relented.  I checked the transmission fluid later and did not find it to be discolored or smell odd.
    Radiator flush:  I told her I would consider this and review my maintenance records.  When I did check them later that evening, I found that I had this service performed 14 months ago.  I really wanted to give this young woman the benefit of the doubt, so I purchased an antifreeze tester the next day (looks like a turkey baster with floating balls).  My coolant is just fine.
    Spark plug replacement:  This was probably the most ridiculous suggestion.  My Nissan has 86600 miles on it and runs like a charm. The maintenance guide does not recommend replacement until 100,000 miles. I still feel insulted.
    Back to the services I had actually asked for.  Lindsay quoted me a price for the rear view mirror (and confirmed that the trustworthy mechanic had obtained the quote).  She told me she could have it there the next day, which seemed a bit soon.  Believing her, I scheduled an appointment for 10:00 AM.  I gave her both my home and cell phone numbers and asked me to call if it did not arrive.  She assured me that she would be working and would call if any problems.  I arrived the next day and was greeted by a very apologetic mechanic.  The mirror had not arrived, and Lindsay had not arrived to work either.  The mechanic was kind enough to call the Bristol shop and track the mirror down.
    I?m very concerned that on 11/29/13, Autocare recommended not one, not two, but three unnecessary services.  They could easily be convincing less knowledgeable customers to have unneeded work done.  I do believe that the mechanics are trustworthy,
    however the scores of front office people they?ve had over the years have not always been honest or professional.  While I have no way of knowing, I've speculated that their compensation may be based on the services they sell.  The only way I could recommend Autocare to others is with the suggestion that potential customers speak directly to the mechanics.

    - Jan H.
  • A
    Don's Garage Inc
    As always, it was prompt and professional service, and I even got hugs before I left!  (After all,I am the Official Town Hugger for Historic Abingdon, Virginia!  But they would hug you, too, if you needed one.  They are all so nice and welcoming.) 
    Were it not for these wonderful gentlemen, I would have spent a fortune over the past 30 years keeping my cars on the road.  They are the only people in Abingdon that I trust to keep my vehicles in perfect condition, and know that they would never overcharge me just because I am a female who know nothing about motors, etc.. 
    Before buying a used Volvo several years go, I took it to them for their diagnosis and advice.  They gave it an A+ -- and since then we've put neatly 250,000 miles on it!
    - Linda B.
  • D
    Pioneer Chevrolet
    The van had been stalling, but had restarted since replacing a part, but as it had since died at an intersection, we wanted to find out the cause and have it repaired.
    Pioneer Chevrolet was not able to start working on it as promptly as I would have liked since we had an upcoming trip.  I had gotten the van to them on a Friday, and needed to travel out of state the following Thurs.  Come Thurs, they had still not diagnosed the problem.
    Unfortunately, they waited days to get on it, and then they had a hard time getting it to stall, so they would just turn it on & leave it running for long periods of time.   This despite my having told them that whenever it stalled it was NOT in park position, but rather at an intersection with the foot on the brake.
    They finally decided to replace one sensor (& we haven't had problems recently, so perhaps this did fix the problem).   The part cost $56.00.   However I did not feel that the labor, which mostly consisted of letting the car run, waiting for it to stop - likely while working one else's vehicle,  warranted the whopping bill of $501.47.  
    I hope to never need their services again, although if it is a problem that only a dealer can fix, I may have to use them again.  The price is just too much for our budget.
    Another thing that I didn't appreciate is that I could not talk directly to the mechanic to explain the problem.  It had to go through another person, who put everything on the computer.
    - Regina D.
  • A
    Haworth Auto Repair
    I have always been happy with their service, and this was no exception.   Previous to this service, we had another vehicle serviced for an oil change and also added the oil system cleaner and power steering system flush.
     Also, I had an experience with these Fast Change employees that was above and beyond their call of duty.  I had pulled up for an oil changed, but they were already in the process of closing.  I was going to leave and come back another day, when my van stalled.  Three of the Fast Change guys stayed after closing time to find the problem.  Finally, they found part of the problem, and were able to get it started for me to drive to an auto store for the needed part.  These young men stayed late in the hot sun to help me out, and their actions were so appreciated.
    - Regina D.
  • A
    I went in at my appointed time and service was quickly started on my Yukon. I provided my own oil and filters. The mechanic checked everything underneath the vehicle and serviced anything that needed greased. I was very pleased with the thorough check that my vehicle was given.
    - Rory C.
  • A
    I asked for all terrain tires that were durable and would go when I asked, where I asked. Carlos gave me several options of nationally known tires as well as the Nexen tires I ended up buying. I got a great tire with a higher load range for a lower price than the nationally known tires. Carlos came to my job, picked up my vehicle when agreed and returned it as agreed.
    - Rory C.
  • A
      I have always had a great relationship with Mike- He has ALWAYS been fair-Honest-and he will do what he can to save the customer money- He will never replace parts that dont need replacing (unless you want him too) lol  
        Mike has been in the Automotive repair business all his life- He has also been in business in this town for more than 45 years. Anyone that know's Mike Dickerson can confirm what an ace mechanic he is- and what a Honest man to do business with.     There are NO job's TOO BIG OR TOO SMALL FOR MIKE'S GARAGE.   
                                                           BUSINESS  HOUR'S  ARE:     MON thru FRI 9Am till 5Pm
                                                                                           CLOSED ON SUNDAYS


    - KEVIN D.
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Auto Repair Shops in Abingdon

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