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Landmark Home Warranty

Founded 2004 • Angie's List since September 2013

B Rated | 341 Reviews

Description

Landmark Home Warranty is a publicly held company committed to offering the highest level of service for all of your home warranty needs....

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Verified Reviews

A few reviews for this pro…

F

RATED

07/31/2020

I had Landmark for 3 years and every time I had a pool issue, it was a nightmare to work with them. Most of the time they had no contacts for pool repair, and I had to find someone myself. Then, after the repairs, they would decline to cover the cost. Avoid them!

DESCRIPTION OF WORK
Pool repair

CATEGORY pool cleaners

F

RATED

06/16/2020

My Service Request number is 1909056. We have a Plumbing issue. ******* Plumbing came on May 29th. They have submitted everything on their end and we have yet to hear from you on approval of the claim more than 2 weeks later. We have emailed, called 3 times and waited on hold for a combined 4 hours without being able to talk to someone who can move this issue forward. We have left call back number...

DESCRIPTION OF WORK
Plumbing Services

CATEGORY plumbing,home warranty companies

F

RATED

08/23/2019

Refused to cover repair if covered part even they replaced part previously. Denied they repaired existing tub valve.

DESCRIPTION OF WORK
bath tub valve

CATEGORY heating & air conditioning/hvac,plumbing,home warranty companies

SERVICE PROVIDER RESPONSE

Dear [Member Name Removed], I am sorry to hear about your experience with your plumbing service request. I would like to review your request in detail to better address your concerns. Please reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
D

RATED

02/21/2018

After calling and calling and calling landmark and not getting anyone to come out for a leak that was ruining my ceiling, I finally called the HVAC that put in the system and paid an extra fee for their service guy to come out and unplug an overflow pipe that was causing the leak. Landmark finally called me back on Tuesday and their contractor that was supposed to call me back on Saturday had neve...

DESCRIPTION OF WORK
There was a leak in upper ceiling and after calling landmark several times on Friday they did not call me back until Tuesday. It was a bad leak and emergent but apparently not for landmark.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], I am sorry to hear of your experience and appreciate you taking the time to leave your feedback. I'd like to discuss the details of your service request in private. I see there was a dispute on the service call fee and that you had requested for the service request to be cancelled. The service call fee is a required fee to have a contractor out to your home to diagnose...
B

RATED

10/24/2017

1. The first tech diagnosed both pool pumps failed because our neighborhood flooded during Hurricane Harvey. Landmark contract does not cover flood. I appealed the denial. However the flood water was actually below the pump bearings. Needed a second opinion resulting in replacement of both pumps. The second technician did an excellent job of installing the pumps and checking my entire system. 2. T...

DESCRIPTION OF WORK
1. Pool and Booster/Cleaning Pumps Repair/Replace 2. Air Conditioning repair - multiple issues

CATEGORY home warranty companies

SERVICE PROVIDER RESPONSE

[Member Name Removed], I am so sorry this has happened to you. I know we can help you get this sorted out. We will do all we can for you. Though I am glad that you did receive assistance within the contract terms for your pool. Please don't hesitate to reach out to us directly should you need anything further. Thank you, Candace Parke Customer Relations Manager

Services Offered

Home Warranties

Services Not Offered

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General Information
Free Estimates
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Emergency Service
Yes
Warranties
Yes