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Flooring reviews in Provo

  • F
    Contractor Resource
    Very dishonest company. We had multiple problems with the carpet that they installed and tried to contact them and have them come out and fix it. They didn't tell me when they were sending someone out to look at the problem with the carpet so I got a phone call as he was pulling up to my house and we weren't home. He said he would come back and never did. We had only paid for half of the carpet at this point and I offered multiple times to pay the rest in full and was told to wait until after they came out to fix it. I couldn't get anyone to contact me again and then out of nowhere I got a letter saying I had to respond to them within 3 weeks. I replied within 1 week and didn't hear anything back. Next thing I know I got a letter from a lawyers office telling me to pay them. I tried again to get in touch with multiple people after I got the letter from the lawyer and cannot get anyone to reply. Within 1 year of having the carpet installed it us pulling away from the ground. I will be reporting them to the BBB also. Do not do business with this company.
    - Dana S.
  • A
    Elegant Hardwood Floors
    Jennifer gave me a bid for the job and was very thorough and patient in answering all of my questions. The bid was fair and the same or lower than 2 other bids that I had already received from other companies. She was able to fit me into the schedule a little sooner than she had originally thought she would be able to, which I really appreciated. A man named Will did the majority of the work and did a great job. There was a miscommunication the first day and he came a couple of hours later than I expected (thus the B for punctuality in my ratings), but he apologized and was clear regarding when he would be arriving on the other days of work. He went out of his way to let me know that he wasn't starting staining until a later day than he expected so that I could stay in my house longer. I really appreciated this. I would have liked to have more options given to me for staining colors than were provided, but I also could have made this more clear in my communication with Will. Overall, I was very pleased with the work that was done and my floors are beautiful! I highly recommend this company.
    - Jennifer C.
  • A
    Floorcraft Design
    Bryant was amazing to work with, not only providing specific information, but also working with style on decisions. So happy with the end result! Bryant also measured one day and emailed a detailed estimate the next day! (This was the most detailed estimate we received of the three estimates, outlinining each service/item. One other estimate took a week to return, the other 3 weeks to return.). All three estimates were within a similar price range, but the quality of the engineered wood was far superior at Floorcraft, for the price, and we wanted the larger tile which was also a better price at Floorcraft.
    Tobey and quot;the tile guyand quot; has to be one of the hardest working individuals we have had the pleasure to work with. He was punctual, stayed late to complete, very pleasant in reviewing exactly what was going on and discussed decisions regarding the installation. He is an expert craftsman and did a superb job on not only the tile, but given his years of experience with hardwood, he also installed a good deal of the hardwood.
    They came in exactly on budget and Bryant met us at our home to review the work to make sure everything looked great at the end of the project.
    We would absolutely use Floorcraft again!

    - Joy D.
  • F
    CHFlooring
    unknown
    - Van T.
  • A
    Vama Flooring
    He went above and beyond anything I expected.  It was a fantastic experience.
    - Rochelle O.
  • A
    CHFlooring
    .
    - Norm S.
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Flooring Installers in Provo

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