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Carpet Cleaning reviews in Provo

Real People ~ Real Reviews ~ Real Results

  • I tried to get a Groupon coupon. Called the company to ask question, they said, not necessary to get coupon we will match their price. I scheduled appt. They called a day ahead to confirm appt. I called them back that day for instructions. They said carpet cleaning company will be there between 10- 1 on my scheduled day. We waited, waited, waited. Around 2 the afternoon a man by the name Shannon called me and said, the must have messed up with the address. So, I gave him my address.. He scoped the house. My family and I moved all the furniture. He brought in a scrubber with a handle and clean some spots that needed deep cleaning he said.... I left to go back to work while my son was at home with Shannon. I returned 30 mins later. He said it would cost me 500.00 dollars. I said, what? Yes, mam. There's alot that needs to be done. I said, I had already discussed the cost and size of my price with the company. Well, I am the owner and that will be the price. I said, I was told 52.00 dollars and extra for stairs. He said, will there must be a mistake. I gave him the number I called and he said that is not the company , I played the message on speaker and it was the company of the person who called me. He would not leave, gave me a bunch of excuses and I kept telling him to leave in a nice manner. When he left I immediately called the company and come to find out he was a contractor and they were surprise with the amount of money he was going to charge me. I told them for that price you would think I had a murder and blood all over my carpet. I said, there were a few stains but not enough to charge me 500.00 dollars. Crazy. I will never use this company again!!!!
    - Rosetta B.
  • They are excellent carpet cleaners. They have the equipment to get the job done right. They are good at getting stains out. They come when they say they will come. It is best to schedule for a warm, dry day in the morning so that you can leave your windows open and have your carpets dry by nightfall.
    - Matthew F.
  • Cook's Carpet Care was awesome! Literally all of the stains that were in our carpet (including red cool aid and mustard) are now completely gone. It was fast and easy and it dried really fast too! I would highly recommend Cook's Carpet Care to anyone who is looking for an easy and affordable way to have like new carpets.
    - Trevor S.
  • We were really pleased with the service we received from Cook's Carpet Care. We had several spots by our door that were dark and muddy looking, and I wasn't sure how well they would come up. Cook's Carpet Care was able to completely get them up! Not only that, but the carpet was totally dry in 3 hours. It was so nice to not have to wait all day for the carpet to be dry. Our apartment had a nice smell for a few days afterward as well, which is always a bonus!  The carpet feels fluffed up, and looks so much cleaner than it did before. Nice work Cook's Carpet Care!
    - Sarah D.

  • Cook's Carpet Care was so easy to work with! Our carpets were new when we moved in, and I was disappointed to see them growing dingy so quickly despite our best efforts to keep them clean. I vacuum regularly, but a normal vacuum only sucks things up ON the carpet- it doesn't get deep down clean. I'm pleased to say that after having our carpet cleaned it looks like new again! Not only does it look great, but it FEELS so much better to walk on. After walking back and forth on the carpet it tends to get a bit matted, but having it cleaned made it fluff up again nicely. I'm all about supporting small, local businesses. I liked that I was working with friendly, ambitious people who weren't just trying to get the job "done," but get it right. They were timely, did a great job, and the carpet didn't take forever to dry (as it has with other companies I've worked with). Would definitely recommend!
    - Michelle F.
  • Our finished basement had a flood.  After the carpet was dried, Carpet Care and Repair came in a timely manner and took out the yucky pad, and replaced it with new padding and then re-stretched the carpet back to size.  I was out of town when all this happened.  I told him where the hidden key was to the house, and he returned the key back to its hidden place.  So I'd say he was trustworthy, came when he said, and did a quality job.  I will use again, if needed. 
    - Janeen B.
  • I had no idea my taupe carpets were really white!  These guys care about their work and take the extra time required to make it right!  Of all the carpet cleaners I have used, these guys are on top of their game.  Not only do they have great equipment but they care.  It's difficult to find people that take pride in their work - these guys do!
    - Kathy J.
  • We have a rental home and a hoarder tenant just moved out.  The carpets were FILTHY!!!!  Now they are super clean.  Valerie makes the appointments and she is cheerful and accommodating.  They showed up when they said they would.   They called before they got there.  They sent the receipt promptly.  They have great angie's list discounts, which they honored even though the carpet was extra dirty.  We are very pleased with them, and we plan to use them again for other properties.  And hopefully they won't have to work so hard next time!  Highly recommend.
    - Janeen B.
  • The service date above is only an estimation. I have had Swan's (they now have a change of name) clean my carpets and upholstery for nearly ten years. They have always done an excellent job, and recently have a very good basic price for the whole house. They took the area rug in my family room outside to clean, because it was on hardwood floors. Usually, it would have to be taken to their shop. I originally found them because I was searching for the cleaning system they use (Bridgepoint System?). I have a white, silk, damask sofa that I was worried about the possibility of yellowing or watermarking. I used a company in Las Vegas that used the same products, and had a very good result there. Swan's has cleaned my silk sofa, chintz fabric sofa, moire silk dining room chair seats, tapestry overstuffed chairs, and cotton-upholstered side chairs. Some have been cleaned two or more times. Every item has turned out very well. The carpets have always turned out great, and the technicians have been helpful and professional. The carpets have taken longer than two hours to dry, but were dry by the next day. I usually try to put a portable fan in the rooms, to make sure the air is moving. The humidity and temperature of the season has an effect, also. I have recommended Swan's to my friends and family.
    - Lynda O.
  • Came right on time as agreed. Gave an instant quote and performed the cleaning. He knew his stuff. I said there were no pets in the home at all, but he spotted some areas that he said were pet stains. I guess the tenants didn't tell me everything.
    Friendly and efficient I knew I could trust this man. I didn't stay for the cleaning but asked him to lock up when he was done. When I checked the next day the carpet was perfectly cleaned, the home was locked and secured.
    The carpets look and smell fresh and new. A perfect job.
    I don't shop on price alone and I'm guessing his prices are higher than others. When I saw how other carpet cleaners cheat on a YouTube video I decided right then and there that paying the cheapest isn't the way to go. I want the carpets cleaned well, with real soap and chemicals and not just water. I want the germs killed and the carpets fresh and clean. I'm willing to pay top dollar for that and to get the best. AJS Carpet Cleaning IS the best.
    - Scott A.
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Carpet Cleaners in Provo

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