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Roofing reviews in Orem

  • F
    Sierra Home Services, LLC
    We hired Sierra Home Services to do a major remodel of the main floor of our home. What a disaster!!! The project was contracted to start on or about June 4, 2018 and to be "substantially completed by" August 31, 2018. Because of "engineering" and permit issues, the project didn't even kick off until the week after the 4th of July. The project completion day came and went, and we still did not even have drywall! During demolition someone from SHS was always there. They removed debris and swept at the floor before leaving each day. We were VERY impressed - until it came time to rebuild. We had done a lot of research of exactly what we wanted in our home. Bob was provided with a "proof book" which included all of the name brands, model #'s, SKUs and MSRP of everything - Tile, flooring, countertops, cabinets, appliances - everything - right down to the type of drawer pulls we wanted. We even gave him the formulas and sheens for our paint and a schematic of what was to be painted which color. It can't come much easier than that! But, we'd come home and find the walls were the wrong colors, the flooring was no-where near what we had specified, the door hardware was the wrong finish, etc. He chose a different cabinet maker than the one we had chosen and designed with ��� without consulting us beforehand. Now, I have a kitchen full of POT DRAWERS, for Pete's sake! They did not install headers under the drywall for our barn doors, and installed standard size doors in the openings - which were too large - so that the doors swung free and would not stay in the floor guides. Within a few days of the paint drying, we noticed that it was bubbling and peeling off the walls in long rubbery strips. We kept having to send things back because everything was wrong! When we finally started putting the squeeze on them about the delays and complaining about the product switches and poor workmanship, Bob fired our project manager, blaming him for everything. The new project manager was even worse! Work on the house slowed to a crawl. During one - the last - meeting we had with the new project manager, he threatened to come back "sometime" and take the flooring that hadn't been installed, (oh - did I mention that they lost our house keys?!) so I had my son and dad take the flooring over to my parents' house in order to protect our investment - after all, we had already paid for it. After that, they quit coming to the job altogether and later tried to claim that my 20 year old son (whose name and signature do not appear anywhere on the contract) had "fired" them! Bob himself hasn't responded to single e-mail/text or returned a phone call since mid-October. When we tried to contact the vendors and sub's that we knew had worked on our job to see if they'd help us finish what Bob had started, they all agreed that they would come finish their part of the job - if we'd pay them first. We'd already paid Bob A LOT of money, and he didn't even use it to pay his subs! We've been living in a construction zone for 10 long months. The job was supposed to take 90 days. We were without potable water for 8 months - paying a plumber for water in the kitchen was my husband's "get well" present following my back surgery - which Sierra Home Services was told about. We were promised that the house WOULD be done before my scheduled surgery date. Um - No, it wasn't... We've had to eat out or rely on the kindness of friends and family for meals for the past 10 months as well. The money we gave them specifically to buy the appliances, well... let's just say that they weren't ever ordered. We've had to hire a few independent sub-contractors to finish the technical parts of the house that were left undone, and pay - again - for appliances, new barn doors, etc., but other than that, my 75-year old parents, my husband and I have had to finish the house ourselves (which has included taking out and re-doing many of the things that Bob's team did poorly or wrong). And I must say, we've done a better job ourselves than Bob and his "team" could ever dream of doing!! We too have filed complaints with DOPL, BBB, and CPS, and hope that action will be taken against Sierra Home Services soon. These guys shouldn't be allowed to do to anyone else what they've done to us. STAY AWAY FROM SIERRA HOME SERVICES!!
    - Shelly F.
  • A
    Intermountain West Contractors
    They came over, gave me a quote, and gave me a date that we could expect it to be done. Unfortunately we were going to be out of the country at that time, so we asked if there was any way it could be done earlier. He was able to fit us in on a Saturday, a couple of weeks earlier than the quoted date. He called a couple of days prior to the work and again that morning to give us an update on exactly when the crew would be there. The crew was on time, they were professional and efficient, and they finished the job the same day. The roof looks great. They use all Corning materials and thoroughly explain exactly what the standards are, what their warranty covers, and what I could expect with the install. This was one of the most professional experiences I've had with a contractor both in my personal and business life.
    - Chris R.
  • A
    Wadley Services
    Arrived on date and time that was asked for. Brought enough people to complete the job and they were very good and worked **** ** a very hot day. They came three years ago and I will call them whenever I need any work done. They make it so I would never waste my time trying to wash all my windows.
    - Christine D.
  • A
    Intermountain West Contractors
    They did a fantastic job and did it all in one day. They cleaned up after they were done. And they did it for the exact estimate that we were given!! This is a great company I have already recommended them to everyone that has asked about the roof!
    - Stefanie P.
  • A
    Dr Downspout Gutter Services Inc - Salt Lake City
    Learned a lot. We had been lucky, like a bunch of dummies, we never once considered cleaning gutters in 40 years of various home ownership. We were lucky..until this time. We don't have trees very close to our roof which has worked to our advantage. We didn't realize roof shingles over time tend to release little sand-like pieces which, if dust, water, leaves, etc. gathered with it, can form almost a cement like blockage, basically a dam, resulting in water drainage problems when it rens, particularly heavy rain,

    That is what we experienced.
    - Ken B.
  • A
    Intermountain West Contractors
    Intermountain West Contractors did a great job. They were able to get the entire roof done in about 10 hours, which was perfect because it started raining shortly after they finished. The workers were professional and very nice. They did a great job at cleaning up after themselves (they even cleaned up some of my mess from a different project). The owner of the company also let us use the dumpster they brought, which was great because we had a few large things to get rid of. There were a few miscommunications about what was actually in the contract, so there were some extra costs. The only complaints would be minor ones like some paint got on the chimney as flashing was being painted.
    - Justin M.
  • A
    Intermountain West Contractors
    They did my roof last year & I was beyond pleased with their work.  I called them about my leaking rain gutters, they came 2 days later, told me what it would cost, and they started immediately and were finished within 3 hours! They installed covers over the gutters, to keep the leaves out, as well.  they leave everything clean and they are so polite & courteous. I couldn't be more pleased with the job they did.  If you need a roof or rain gutters, look no further, IWC is the very best! 
    - Karen C.
  • A
    Intermountain West Contractors
    I did my homework and after extensive research, chose Gerald and Intermountain West to roof my home. Our home is close to 6000 sqft with very steep roof pitches.   After reading many many reviews from Angie?s list and other sites, I called and made an appointment with Gerald.  He took quite a bit of time to educate me about roofing, so that I would understand the difference between a well-done roofing job and all the rest.  He explained the process, materials, and guarantee step-by-step.   After our meeting, I was further convinced that I was making the right choice.
    For reasons beyond his control, weather, crew injury, etc.,  we had to move scheduling a couple of times which didn?t cause any issue for us. However, when we signed the contract, I let Gerald know that one week in August was off limits due to a daughter getting married and family coming in from out of town.  Well,  because of the previous schedule changes, there was some confusion and the crew showed up on Monday of the forbidden week to begin the work.  As soon as Gerald realized the mixup, he called and assured me it would be done before Wednesday, when the family was to arrive.
    He had crews working from sun up to sun down an I counted 12 men at one point.  In the end, as I was pulling out of the driveway to go to the airport to pick up family on Wednesday, his crew was pulling away?.job done and not a scrap or nail in sight.  The roof looks incredible and I couldn?t be more pleased.  So?despite a bit of confusion?on both of our parts?.he followed through
    with his commitment and went to extreme lengths to keep his word and finish my roof for the important week of the wedding.
     
    I give my highest recommendation and have 3 neighbors that have indicated that they want him to do their work. 
    My neighbors are still shaking their heads with the outcome.  Thanks Gerald and Team.  You guys are the best! 

    - Brent M.
  • A
    Intermountain West Contractors
    They just completed my roof and I couldn't be happier!  Gerald came to my home anad gave me his bid, it was much less than others I had.  The roof is BEAUTIFUL.  They came on time and completed the job in 2 days, leaving my yard immaculate, you would never know that I had any work done.  They are fast & efficient and go way beyond anything I could have expected!  I wish I could give them a higher grade, A+++, for sure!  Professional, courteous, OUTSTANDING.  I will not hesitate to call them again, I will look no further when I have a job that they will do.
    - Karen C.
  • A
    CASCADE ROOFING SERVICES INC.
    We recently noticed our roof was leaking. We call cascade roofing (griffin roofing when they put on the original roof).  He came out and looked.  Although the roof was done 5 years ago and with a different homeowner, he added some metal flashing and caulked around the chimney.  He didn't charge us at all for the repairs.
    - Kim S.
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Roofing Contractors in Orem

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