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NorthStar Alarm Services

Founded 2000 • Angie's List since June 2009

D Rated | 20 Reviews

Description

Additional emails - service@northstaralarm.com, billing@northstaralarm.com. Additional DBA - Northstar Alarm, Additional contact name - Melanie Jenkins....

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ADT Authorized Premier Provider

ADT's premier partner for over 20 years, we are one of the largest home security companies in the world. Each year, we help over 200,000 families find peace of mind through home security protection. We have service centers nationwide that can install an ADT-monitored home security system within 24 hours. Once your home is equipped with our state-of-the-art system, it is connected to a network of ADT Monitoring Centers nationwide which deliver non-stop security monitoring 365 days a year. All of our installation technicians are internal employees, and not third-party contractors. You can count on your Security Advisor to take the time to set up your system properly, help you understand how the system works, and help make sure your home and family are thoroughly protected.

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Verified Reviews

A few reviews for this pro…

F

RATED

09/22/2020

A door knocker told me they could install cameras, a new doorbell and alarm for $48 per month. I went forward because I was having problems with an autistic kid in my neighborhood that kept coming into my yard. I was told by the police that I should get a camera. Immediately after they installed the cameras, NOTHING WORKED! I had their tech out 8-9 times. I had Cox out 10-20 times. Everyone blamin...

DESCRIPTION OF WORK
Alarm with cameras and doorbell

CATEGORY home security systems,home automation

F

RATED

04/26/2019

I have had 2 major system failures with NorthStar since the end of January. The first one was discovered during an actual home invasion in which the alarm company did not contact police or any of my emergency contacts. Luckily, I was not incapacitated by the intruder and was able to call 911. The second failure with NorthStar occurred this week when my motion detector on my window was triggered an...

DESCRIPTION OF WORK
Home Security

CATEGORY home security systems

C

RATED

04/07/2016

They sold the monitoring system to somebody else. They didn't manage to stay in business long enough. The monitoring fee is higher than I would want to pay. I have a contract with them for a bunch of years so I don't have a choice but to use them.

DESCRIPTION OF WORK
I used NorthStar. They sold me the alarm system and the monitoring. 

CATEGORY home security systems

B

RATED

02/03/2015

Their real good about is resetting alarm. They called immediately and they monitor very well. The only complain we have is the battery they put in we had to replaced all of them.

DESCRIPTION OF WORK
We have used North Star Alarm for alarm system.

CATEGORY home security systems

C

RATED

11/23/2014

Installation in 2010 was okay. Alarm has worked and they respond. That's not the problem. My frustrations with this company began a few years ago when they called my cell phone, which is the primary and emergency number listed with their service, ostensibly to have me participate in a survey. At the time I was on vacation, hiking in the mountains. When I got back into some sort of cell phone range...

DESCRIPTION OF WORK
Company installed home alarm system. It functions and they do respond to alarms and are helpful and nice. But the sales pressure to upgrade has become ridiculous.

CATEGORY home security systems,home automation

Services Offered

Security system & home automation..

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Emergency Service
Yes
Warranties
Yes