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Exterior Contractor reviews in Orem

  • F
    Sierra Home Services, LLC
    We hired Sierra Home Services to do a major remodel of the main floor of our home. What a disaster!!! The project was contracted to start on or about June 4, 2018 and to be "substantially completed by" August 31, 2018. Because of "engineering" and permit issues, the project didn't even kick off until the week after the 4th of July. The project completion day came and went, and we still did not even have drywall! During demolition someone from SHS was always there. They removed debris and swept at the floor before leaving each day. We were VERY impressed - until it came time to rebuild. We had done a lot of research of exactly what we wanted in our home. Bob was provided with a "proof book" which included all of the name brands, model #'s, SKUs and MSRP of everything - Tile, flooring, countertops, cabinets, appliances - everything - right down to the type of drawer pulls we wanted. We even gave him the formulas and sheens for our paint and a schematic of what was to be painted which color. It can't come much easier than that! But, we'd come home and find the walls were the wrong colors, the flooring was no-where near what we had specified, the door hardware was the wrong finish, etc. He chose a different cabinet maker than the one we had chosen and designed with ��� without consulting us beforehand. Now, I have a kitchen full of POT DRAWERS, for Pete's sake! They did not install headers under the drywall for our barn doors, and installed standard size doors in the openings - which were too large - so that the doors swung free and would not stay in the floor guides. Within a few days of the paint drying, we noticed that it was bubbling and peeling off the walls in long rubbery strips. We kept having to send things back because everything was wrong! When we finally started putting the squeeze on them about the delays and complaining about the product switches and poor workmanship, Bob fired our project manager, blaming him for everything. The new project manager was even worse! Work on the house slowed to a crawl. During one - the last - meeting we had with the new project manager, he threatened to come back "sometime" and take the flooring that hadn't been installed, (oh - did I mention that they lost our house keys?!) so I had my son and dad take the flooring over to my parents' house in order to protect our investment - after all, we had already paid for it. After that, they quit coming to the job altogether and later tried to claim that my 20 year old son (whose name and signature do not appear anywhere on the contract) had "fired" them! Bob himself hasn't responded to single e-mail/text or returned a phone call since mid-October. When we tried to contact the vendors and sub's that we knew had worked on our job to see if they'd help us finish what Bob had started, they all agreed that they would come finish their part of the job - if we'd pay them first. We'd already paid Bob A LOT of money, and he didn't even use it to pay his subs! We've been living in a construction zone for 10 long months. The job was supposed to take 90 days. We were without potable water for 8 months - paying a plumber for water in the kitchen was my husband's "get well" present following my back surgery - which Sierra Home Services was told about. We were promised that the house WOULD be done before my scheduled surgery date. Um - No, it wasn't... We've had to eat out or rely on the kindness of friends and family for meals for the past 10 months as well. The money we gave them specifically to buy the appliances, well... let's just say that they weren't ever ordered. We've had to hire a few independent sub-contractors to finish the technical parts of the house that were left undone, and pay - again - for appliances, new barn doors, etc., but other than that, my 75-year old parents, my husband and I have had to finish the house ourselves (which has included taking out and re-doing many of the things that Bob's team did poorly or wrong). And I must say, we've done a better job ourselves than Bob and his "team" could ever dream of doing!! We too have filed complaints with DOPL, BBB, and CPS, and hope that action will be taken against Sierra Home Services soon. These guys shouldn't be allowed to do to anyone else what they've done to us. STAY AWAY FROM SIERRA HOME SERVICES!!
    - Shelly F.
  • A
    Standard Fence
    I had a 20' privacy fence put up 20 years ago and was worried that it wouldn't be able to be matched when I had the additional 50' put up by Standard Fence. Marty assured me they could do it. I am very picky with how I wanted my backyard to look and Standard Fence delivered! Not only did they match it exactly but they did it three days ahead of schedule! Their workers were very professional and polite. They didn't even mind me hanging over their shoulders watching as they installed my fence in record time. I would definitely call them again if I need another fence! Thanks Marty!
    - kerry h.
  • A
    Painter Bros
    PainterBros exceeded my expectations in the quality of work they provided and did it in a very timely manner. Their professionalism throughout the entirety of my project made for an incredible experience. Someone was always there every step of the way to answer any question or concern I had. I would recommend PainterBros to anyone and everyone!
    - Shannon G.
  • C
    Standard Fence

    I waited a long time to write this review because I wanted to give Marty at Standard Fence (Owner) every opportunity to make this right.  Unfortunately it didn't happen.

    It pains me for this review to not be glowing.  It really should be.  It took longer that I'd expected to get the fence built, though this is an understandably busy business.  The quality of the fence and most of the gates were fantastic.  He only used the very best of materials.  I noticed the ~20% of materials set to the side due to not being up to their standards.  Marty and all of the crew members that I met were highly professional.  I'd let any of these folks work with my grandma.  They were also really hard workers.  When they were there, they were giving 100%, every minute they were there.  And Marty, the owner, is simply a good, respectful guy.

    When it was done I handed over the check with no reservations.

    Unfortunately the gate that I use the most started wearing down quickly.   What started as a difficult to close latch turned in to having to lift up the gate to get it to close, and I was the only person in the house strong enough to lift it up with my foot to get it to close.  The work was complete at the beginning of May of 2015 and I reported back to him on 8/31/2015 that the gate was drooping and the latch was difficult.  Since then I've contacted Marty directly a few more times and, while he responds to my email requests promptly, he hasn't been able to come out and fix it.  It is 5/20/2016, over a year since the fence was built and over 8 months since I initially reported the issue.  It is finally to the point that I'm going to repair the gate this weekend.  My neighbors put my dogs back in my back yard this week; they had gotten out because the latch failed.

    So... in summary, Marty and Standard Fence do fantastic work and do it with more professionalism than I see at my white color tech job.  Unfortunately (or I suppose fortunately for him) he is so busy that he isn't able to meet the deadlines he sets.

    - Chris R.
  • A
    Standard Fence
    Marty came right over and gave us a bid that was very reasonable. He and his crew came out and installed the fence posts. Then his crew came and finished the fence a few days later after the cement had time to dry. Everything went great. We love our new fence.
    - Kory G.
  • A
    CFC Fences & Decks
    I contacted them with a custom design for my really old house, they came back to me with quite a few pricing options. I was able to choose what I needed and customize the process throughout. They really went out of their way to provide what I wanted. The fence is huge and beautiful. No buyer's remorse. Can't really speak about price, because they're the only guys in the Utah Valley who do wood fences, but they managed to invoice me $300 less than the original estimate.
    - Kyle B.
  • A
    Wadley Services
    They were fantastic. We got them through Angie's List. They were wonderful. They were very responsive. They gave me a quote online. I gave them a lot of details in there on their online questionnaire. I gave them the details of my home and how many windows I have as well as the size of the windows. They gave me an accurate and detailed breakdown of the charges. They were here on time. It was great. They were great. I have recommended them to a number of people because I used them and I felt really good about them. For just the windows, it would have been $250. I really felt like it was worth it. It was absolutely beautiful. They moved the furniture and they moved it back. I didn't have to do a thing. They came in and they were extremely professional and extremely clean. They did everything just perfectly. I would have them again in a heartbeat. They were so good. All I had to do is just to sit back. It was great. It was everything I could have wished for.
    - Dan W.
  • C
    We started the project at the end of October and the project is still ongoing. There have been several delays with the projects. The company is sending us bills for the final project already even though it's still complete. We love the way it looks, but its still not finished and it's been hard getting a hold of anyone. The communication and project management has been miserable
    - Kathie D.
  • F
    We have an ongoing project with a siding purchase. We signed a contract memorial day weekend last year. They didn't start the poject until late August. They schedule their crews nationally. The crew did not show up for our first appointment. The next time a crew showed up there were not enough of them to perform the project. We have taken our concerns all the way up to the regional manager, but are still having issues with this process. The subcontractor's work was very good, but the details are still unfinished and there is damage from the roof leaking.
    - Kathie D.
  • A
    Mike Donehue Siding
    Mr. Donehue has over 26 years of experience. He is a true craftsman and has an outstanding work ethic. He arrives on time and works extremely hard. He is meticulous and when faced with a few structural issues on our older house was able to initiate the repairs so the siding could be installed. He has an eye for detail and helps to guide the process and what to expect. He did an excellent job and I highly recommend him. He is an amazing professional who does an excellent job.
    - Sabrina J.
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Home Exterior Specialists in Orem

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