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There are 49 highly-rated local custom furniture makers.

Furniture reviews in Orem

  • F
    RC Willey
    I've shopped with RC Willey for almost 30 years. My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for three months, and never received a return call. I've been in to the University Mall location to raise a concern, and was given the run-around. I've been placed on hold to be told that a "supervisor" would call me back. I am still waiting. I've been in the design industry for many years and have never seen worse quality and customer service. I love the color, shape, size of this sectional and have designed my whole room around it, and would be a happy customer if it wasn't complete junk. The fabric must never have been market-tested because it just doesn't hold up. The seams are off by up to 5 inches and the chenille textile is prone to holes and stretching. I have 2 adult children and the sectional receives very little use, but it looks like it's been jumped on for 20 years by a lot of kids. The family room furniture I bought 18 years ago looks great in comparison and is in far better condition than this "new" sectional. Interestingly enough, I've had 2 technicians (the only RC Willey representatives that have ever called me, and that was to give me a window of time for the service call) come out to try to fix the situation, and both have agreed it looks terrible. The first tech told me that his sister had the same sectional, but in a different fabric, and it was fine. He even divulged that he had been on many service calls for this particular problem. I've been given promises for a long time. I traditionally do not post online, but this has become a situation that must be shared. BUYER BEWARE: RC WILLEY IS HAPPY TO TAKE YOUR MONEY, BUT ONCE YOU LEAVE THE STORE, YOU ARE ON YOUR OWN.
    - Kristen A.
  • A
    Audries Design Inc
    We absolutely love our furniture and had a great experience working with Audrie! I would highly recommend her & her company. The craftsmanship of the furniture was incredible! Our custom furniture was made in just 3 short weeks! We love the outcome! She created our dream home!
    - Ashlie S.
  • D
    BEST BUY APPLIANCE
    I paid the money up front and after thinking about it and not being able to get a hold of them after they were late with my delivery. I went there and said I wanted my money back. I'd paid cash the day before and hadn't received it yet. They refused to give my money back and so I was forced to take it anyways. I feel they were dishonest in the type and amount of work they actually do. He said he paid his men so he didn't have my money anymore. What sort of business doesn't have $300 cash they were given the night before? I had to come up with it and I don't make much money let alone have my own business. I hope it's not a lemon!
    - Stephanie B.
  • A
    BEST BUY APPLIANCE
    I really liked Best Buy Appliance.  They were easy to work with, and I felt that I got a fair price for the used washer/dryer set that I bought there.  Buying used appliances is a bit of a risk, but their 90-day guarantee takes a lot of the fear out of it.  I would definitely shop there again.
    - Greg B.
  • C
    Lowe's
    The delivery scheduler at Lowe's set up the delivery time as 8:17 a.m. When no one had arrived or called me by 9:20, I called the scheduler. He called the deliverers and said I was the third delivery on their route and that they would arrive in 15 or 20 minutes. They arrived about 20 minutes later and said nothing by way of apology for not having called when they knew they were going to be more than a little late. When they were ready to leave, I told them I would have appreciated a phone call. They were polite but seemed surprised that I would expect this common courtesy. Otherwise the delivery went OK.
    - Roger S.
  • A
    ENSIGN FINE FINISHING INC
    Michael visited my home to assess the furniture that needed to be repaired and finished. He provided a prompt written estimate via email of the work to be done and the costs associated with each piece of furniture. He took the time to explain what needed to be done to preserve the furniture. He called me to come to his place of business to select stains and see the repairs done. He articulated the process very well. After he completed the work, he made arrangements with me to deliver the anitque furniture to my house. I was very impressed with Michael's superb quality of workmanship, professionalism, and communication. He understood my desire to preserve antique furniture that had been in my family for several generations. He takes pride in his work. I strongly recommend him for antique refinishing/repair work. I will certainly use him again for other pieces of furniture.
    - Keith M.
  • D
    Thresher Piano Movers
    Thresher never responded to my request
    - Laura D.
  • A
    Audries Design Inc
    They were right on top of it, and were able to deliver top quality in very short dead line. I'm very satisfied with my sectional and they even warrantied the frame for life!
    - Brian S.
  • A
    FURNITURE MEDIC INC
    unknown
    - Dianne N.
  • A
    Thresher Piano Movers
    unknown
    - Ken B.
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Custom Furniture Makers in Orem

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