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Built-in stainless steel dishwasher, white cabinets, tile backsplash.

Appliance Repair reviews in Orem

Real People ~ Real Reviews ~ Real Results

  • They were great! I was able to make arrangements over the phone for them to coordinate the appointment with the tenant. They arrived when they said and fixed the minor problem. I was able to pay with a credit card over the phone, and they applied the Angie's List discount. Very easy.
    - Jeff B.
  • Initially called to have drain pump replaced because of error code and information given by LG on washer. Called American Appliance they scheduled appointment, arrived on time, removed drain pump and found a wire clip that had somehow made it past the filter on the machine and wedged between the impeller and housing. Put the original pump back in the machine and everything worked fine. They did not charge for a new pump, were very honest and quick in the repair. Austin did a great job!
     
    - Dwight B.
  • Long story short-Top loader overflowed upon 1st usage after repair, flooding the downstairs rental unit (damage to walls, carpet, & computers). This company would not cover the property damage, saying that the washer worked fine when they checked it after the repair.  There has to be someone better than this to turn to if you need an appliance repair.
    - Donald K.
  • The repairman called and said he would be 15 minutes late but did come at the 15 minutes. He quickly diagnosed the problem which was a sock that had worked its way through the filter and had obstructed a fan from turning. He was done and out in 20 minutes. He was friendly, courteous and efficient. I also appreciated his honesty and not repairing something that didn't need to be repaired. With the 10% coupon from Angies list I felt great about the price. I will definitely use them again in the future.
    - Brigham Y.
  • The first part of July 2014, I had a team of service technicians come to fix my KitchenAid dishwasher. The technicians didn't have enough parts to replace all of the broken parts so they scheduled a return visit for July 11. Sears Service Center has a lousy way of assigning technicians so a different technician was assigned for the return visit. The new technician didn't know what the first technicians did (or didn't check the previous service ticket) and the new technician removed parts that the first technicians put on and replaced them with the incorrect parts. Unfortunately, I wasn't home when the work was being done so when I discovered the problem a couple of hours after the technician had left, I called Sears Service Center the evening of the 11th and asked if they could have the technician return the parts that he took.
    I was told that they couldn't talk to the technician directly but they would schedule a return visit by a technician to "see" what parts they needed to replace. They wanted to schedule another 4 hour block of time for this to occur and wanted me to wait until the 16th. I explained that I was not okay with that solution because I wasn't willing to miss another 4 hours of work to sit home to wait for a technician to show up especially when the inept technician took my parts in the first place. They said they would see what they could do and they would call me back.
    I never received a call back so I called back on the 12th and asked to talk to a manager. I had to explain the situation all over again to the customer NO service representative. They reluctantly agreed to transfer me to a manager. They placed me on hold for 32 minutes and then the call was disconnected.
    I called back right after the call was disconnected (this is still the 12th of July), and went through the same process. This time after sitting on hold for 16 minutes, I was disconnected. I was so frustrated and angry that I had to put in so much time to solve a problem that shouldn't exist. The fact is, Sears has been getting worse for me as a consumer for years and this was the straw that broke the camel's back. I've had scheduled appointments that have been erased from their system, technician no shows, reschedules because they didn't have enough technicians for the appointments scheduled, and really long wait times (up to two weeks) to get an appointment. In fact, one time when Sears called to inform me that they wouldn't be able to keep my scheduled appointment. I was really frustrated because they didn't move all of the appointments ahead a day, they made me go back to the end of the queue and it took me another 10 days to get a new appointment. I tried to escalate my concern but to no avail. Sears has a set system and they won't budge. It is impossible to talk to someone in a position who has the power to do anything to help. Any time I have asked to speak to a manager, I've never been allowed to do so.
    On a side note, I had a KitchenAid dishwasher prior to this one and owned it for 10 years and loved it. I vowed to always buy a KitchenAid; however, I've owned this KitchenAid for about 3 years now and I absolutely hate it. The parts on the racks break all of the time. It is built so poorly; I will never buy a KitchenAid again. We're moving soon so I'm looking for a substitute for our new home. This is for sure...we will NOT be buying a KitchenAid dishwasher and we will NOT be buying any appliances from Sears. I will never be held hostage again to the warranty service provided by Sears Service Center.
    - Jamie R.
  • why they didn't fit right, but he had fixed it.  About 6? months later the pipes came apart (he had used the wrong fittings and had not sealed the pipe. (the plumber who did eventually correct the repair, let us know that what he had done was not "up to code" and should never have been repaired as it was)  We had a flood resulting in a few thousand dollars damage.  Our insurance paid for some of it, but with deductibles and our doing a lot of the work ourselves we still came in several hundred dollars out of pocket cost.  My washer broke and I called them to fix it so I could recover some of my loss.  His son came out to do the washer and after he had almost fixed it, he said I would still have problems because the motor was going out.  After I told him the story of the flood, he yelled at me and said his father did not do that kind of shoddy work and therefore it wasn't  their problem and he left . He was very upset and rude.  I expected a call from his father, but it has been a few months and have heard nothing.  My washer is still not working right???
    - Dawn F.
  • My dryer was not heating, the machine seemed to be working in every other way. I did some research online and it seemed like the problem was the heating element. I also found a couple videos that showed me how to replace it and also buy the part. I have taken apart my washer and fixed a pump, but the dryer looked like a whole different beast, so I decided that it might be a good idea to have somebody come out and take a look. I called like 3 companies one of which did not work on frigidaire brands. The other 2 were both a week out,at that point I went on Angie'sList and saw that American Appliance had good reviews, so I set an appointment with them. Once the tech looked at it he assured me the problem was not the heating element, he went on to tell me that gas dryers do not use a heating element, so good thing I didn't try taking it apart! the problem was the ignition needed to be replaced. The invoice was well itemized and with Angie'sList coupon I couldn't have been more happy!
    - Freddy Z.
  • I called Larry at the number provided and left a voice mail. He called back the next day and we talked about my problem. He offered advice on things I could try on my own, which I did. 
    The advice he offered did not fix my problem, but it was still great of him to have me try things before having to pay for a service visit. And unfortunately, I ended calling someone else to come out and fix it (Best Buy Appliance in Orem) because they were closer. Big mistake. I should have called Larry back.
    - Veha S.
  • Larry was 30 minutes late in getting there. He did not even call me to say he was going to be late. Then he charged me $79 to determine that it was the thermostat that needed to be replaced. NOW, I find out that many companies will give free estimates. They do not charge to diagnose. They only charge if you have them fix it. So now I am using Tom Mcconnell who owns Pleasant Air (801-787-1892) who will diagnose at no cost.
    - Alan M.
  • Restarted fan. Fan was too noisy, made a return visit to inspect problem with fan. I have used them for washer and dryer too! I wish that there was not such a long wait for service. I had to make appointment for several days in advance.
    - dayna c.
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Appliance Repair Services in Orem

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