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House Painting reviews in Ogden

  • D
    Received estimate for work to be performed, and price was acceptable. Painters were punctual and hard-working but did not communicate very well. Decided to paint extra layers throughout the house and charge me without even getting permission. At the completion of the job items were lost and fixtures were not reinstalled. Per their instructions, I placed my valuables in a separate room and instructed the painters not to go in there. Unfortunately, they ignored my instructions and begin moving items into that room instead. Might not sound like a big deal, but when you were blind it’s not acceptable to have items moved without your permission. I specifically instructed them to let me know if anything needed to be moved, but they refused to listen. In the middle of winter, painters would leave doors open when coming in and out of the house. Entire experience was frustrating and not worth the money. Would not recommend.
    - Cory K.
  • A
    Really, we were very impressed. Everything this company did was quality. I even asked for some extra little tasks to be done & they were done well & without any complaints. I was very particular about the process & completeness of each task & found them done to my liking before I even asked.

    My son in real estate & I have already recommended to several other people. I alone to at least 3 who have hired/will hire this conpany.

    I am extremely pleased with their work, including the facts they have a professional website, are very willing to make their customers happy, & they have established themselves with Angie's List.
    - GLORIA M.
  • A
    Update:  2 August, 2015 12:47pm 
    Submitting a review to Angie's list resulted in prompt contact from Chris, a representative for Five Star Painting.  After much discussion, I have come to the conclusion that there was a lack of communication from all parties leading to frustration for all concerned.  
    Five Star Painting worked quickly to resolve the situation to our satisfaction and we were able to pay for all services performed.
    Bottom line, as is true in so many situations, there was a lack of communication and expectations and realities were ill defined.

     Five Star Painting provided quality work, at an honest price. 

    Original Review: 1 August 2015
    After multiple attempts to reach Chris or "the owner" by phone we have decided to send the following letter by certified mail.
    1 August 2015
    Five Star Painting
    1845 E Meadow Dr. 
    Cottonwood Heights, UT 84121
    RE: Quote 4953
    To Whom It May Concern:
    We received a quote for the following:
    ? Pressure wash the exterior of our home
    ? Paint the ceiling in the master bathroom and provide the paint
    ? Paint the ceiling in a child?s bedroom and provide the paint
    ? Paint the ceiling in the family room and provide the paint
    ? Remove the crackle paint from a wall in the middle bathroom and repaint, with paint provided by the customer, to match the other painted walls. 
    o The bathroom was quoted as being very labor intensive because so much sanding would need to be completed
    All services where completed by Wednesday 22 July 2015.  The pressure wash and three ceilings were satisfactory, job well done.  The bathroom however was not completed satisfactorily.  Mark notified Chris, within 24 hours of the completion that the job was not performed correctly: 
    1. There are spots on the wall where you can still see crackling
    2. The wall was not sanded smooth to match the other wall 
    3. The wall was textured and painted so now it doesn?t match the other painted walls in the bathroom
    Chris apologized that the work was done incorrectly and we were told he would get back to us, we reminded him, again, that we were under a time line, as our home was being prepared to be put on the market.  We told him the real estate agent would be taking pictures of our home on Tuesday 28 July, 2015. We sent pictures to Chris of the paint that was still crackling, of the textured wall and of the smooth walls in the bathroom.  We offered to have the painter come and texture the other very small area to match the area that had been done and we would provide the paint, we felt like this would be a quicker and less expensive option but none of those options were acceptable.  
     We did not hear back from Chris until Saturday he stated that he had to contact the owner to discuss a plan to fix the issue.  We were told that there was no way the error could be corrected prior to Wednesday 30 July 2015 as your company has more important things to attend to on Monday and Tuesday.  
    Chris told Mark he would call him on Sunday with a firm time.  Mark tried to call the Chris several times Monday and Tuesday but received the response that the mailbox was full.  We did not hear from Chris again, Mark called again on Wednesday morning and was told the painter was on the way, but Mark told him never mind as our house was staged and we had a showing scheduled for 2pm Wednesday afternoon and 2 showings between 6-7pm Wednesday evening.  Mark asked Chris to let the painter know not to come, the painter still came and left when Mark would not grant access to the house.  Mark asked Chris to readjust the quote so we can pay for the work that had been completed.  To that Chris responded he would have to get with the owner and hung up. 
    It is now Saturday 1 August 2015 @12:45 in the afternoon, we have still not heard back from your company.  I called your main office number and spoke with someone, on a recorded call, who told me she would escalate our concern to the owner and we should hear back within two business days.  I do not think we are being unreasonable, we are simply asking for a fair price for the work that was performed and the labor for sanding and prepping the bathroom be removed. 
    The bottom of our quote states something to the effect of payment is due within 15 days of service, and interest will be charged if not paid. If the matter is taken to court we would be responsible for court cost etc.  We are trying to avoid any of this, but have been frustrated with the lack of communication between Chris, ?the owner?, the workers who have a language barrier and ourselves. 
    We would appreciate a quick and fair resolution.
    Mark and Cindy Stewart

    - Mark S.
  • A
    Painter arrived on time, matched paint trim color, bought paint and completed work within 8 hrs. Pristine work!! Absolutely no drips or mess anywhere. Some communication delays regarding payment but no problem. Excellent service.
    - Cindy H.
  • A
    It was very good. They did an excellent job. I just really liked the guys. They were very pleasant, really diligent and easy to work with. My house looks beautiful. It was overall a real good experience. They did just what they said they would do, and they were on time. The price was very good.
    - Beckie C.
  • A
    Nancy is one of the nicest and most thorough contractors we have worked with. She started the job when she said she would and even finished early. She gave us suggestions that would make our home look better as well as save us money in other areas. She has a great ability to select the best colors for a home. We put our home up for sale and it sold in four days. That we attribute that to Nancy and her crew’s professional interior and exterior painting that made our home look brand new and move in ready. We also thought her prices were very good.  We wish we could take her to our new state to paint for us there. We highly recommend Lady Pro Paint and more! You won’t be sorry!
    - Donna W.
  • A
    Estimator was thorough and responsive. Painters were very professional: Punctual, diligent, neat, and they did great work. I'd hire them again any time (in fact, I'm already getting estimates for the next job!).
    - Judi A.
  • A
    Steve is a professional. He is a master painter who is trustworthy reliable easy to work with, efficient. His ability to visualize the end product and give advice color choice was invaluable. When you walk in my door, it looks like a new home.
    - Nancy S.
  • F
    Chris Slaughter came and said he was experienced, an expert in window replacement & would be able to do any and all repairs and improvements to my home. He conned me with a very vague language contract and lots of verbal promises. After getting $5000 in June, 2011 to supposedly go and buy the windows, he spent the entire amount and never paid the window supplier a single penny after he got the money. The only reason the supplier was paid is because I had to take him to small claims court in late September & I had contacted the window supplier.
    Later, I found out that the only windows he had ever installed were a couple of basement windows in the house he is renting. He had no idea how to properly measure the window sizes, so he had large gaps in most of the window casings and then dismantling window casings in the basement windows because the windows he ordered were too large and the sheet rock around the window casing had to be removed back to the 2 x 4s.
    Slaughter was argumentative, critical and demanding to be acknowledged as an expert; stating the windows in Northern Utah did not need insulation, only caulking. His three minor children were on site most of the days he was there.
    During the time on site, I caught him in my mother's bedroom. His explanation of why he was in there was he was supposedly testing for lead paint. There was no evidence of any lead paint testing; the test leaves a yellow mark on the test area. Also his employees had already replaced the two windows in that room. Lead paint testing is required to be done prior to the start of the project in Utah.
    He walked off the unfinished job stating I was too hard to get along with. Before he left, he promised to have his two employees return the following Monday to finish the job. No one ever came to do any work. He wrote a threatening letter to me & had it delivered by a "big burley biker type". In the letter he announced he had no intention of ever completing the work. He had been paid $7500. Later the same day he came with a policeman to retrieve the ladders and shop vacuum he had left.

    I had five different window companies come to bid on completing the job Slaughter had started & left. Every one of them stated that every window needed to be taken out & replaced. It would cost more to fix the mess than to start over. I filed a claim against him in Small Claims Court. Slaughter showed up with an attorney who went to his house after and sat on the porch visiting.

    The case was tried in North Ogden Small Claims Court in late September. I came to court with pictures of every window, documentation of contracts, estimates, and all written communication. Judge R. Robert Harris presided. He refused to let my sister, who spoke for me, present my documents and pictures. The judge said he had reviewed my material & it was time to hear from the defense. The judge allowed the defense attorney to say whatever, whenever and how much ever he wanted. He refused to let me present any of the material. Also Judge Harris would not allow me to question Slaughter or his attorney. Slaughter had a "contractor" look at the pictures of the windows he had taken. The contractor gave him a bid of $720 to finish the job. The judge ignored the five estimates from my legitimate contractors. I was awarded $681.00 + court costs. The judge said there was significant value in the improperly installed windows and ignored all of the estimates between $9,000 and $12,000. Also the Judge would not allow any judgment to be recorded for 30 days to give Slaughter time to pay the $681.00 before any complaint could be filed with the Utah Professional Licensing Board.
    I called and had the $720 bid contractor come to my home to give a final bid on completing Slaughter's work. The contractor came, looked around and said he could not fix the mess at any price. He was not in the window replacement business and could not do anything.
    Slaughter also sold his work trailer and tools in early September. His children were telling the neighbors that he was selling his stuff so the mean lady down the street wouldn't get anything. He took down his At Last Restorations on Blog Spot & cancelled his worker's comp insurance.

    The purpose of this report is to warn anyone considering hiring Slaughter to do any work at their home to look on Angie's List for competent, honest, and reputable contractor. Slaughter will promise to do anything. BUYER BEWARE!! He may be working without a contractor's license as the Utah Professional Licensing Board has his license status as "expired".
    - Lana W.
  • A
    Just as promised and in the time frame agreed upon. See above.  When his crew left on completion he left the area cleaner than when he arrived.  The tenants living in the home were thrilled with the work done and the professionalism of Travis and his crew. 
    - Reed O.
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Exterior Painters in Ogden

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