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House Cleaning reviews in Hurricane

Real People ~ Real Reviews ~ Real Results

  • Nancy was very responsive in all communication, showed up promptly as scheduled and got right to work. She did a wonderful job, and the parts we asked her to clean looked fantastic! We will definitely be calling her again!
    - Simon B.
  • They come in and do a complete cleaning of the house including changing the bedding and cleaning in the kitchen wherever it is in need, they will pick and area each time they come out and will deep clean that area, and finish off the rest of the house. always have been satisfied with there work.
    - EDWARD H.
  • Our neighbor told us to use D. Blake if we could have Bob (not his real name) come take care of our AC. They had Bob come years ago and loved him and then later had D. Blake do some electrical work and said they wouldn’t have them do anything electrical but if I could get Bob to come on the AC that he was very good.

    I can’t say that things went exactly prefect. Bob, who has since been let go, was very nice and eager to help us out but he did seem to have some problems with finding our AC problem. He had recently been in an accident or something so he was a little rattled but I was happy with his determination to help us out. He was very nice.

    It took Bob 3 trips to find the real problem but he finally found it, which was a bad coil. He told us since the coil was under warranty it would only cost us labor to replace it and then he didn’t charge us for that last visit.

    A new coil was ordered and scheduled to be put in. Jerry came to put that in. (That is his real name.) Jerry was very nice, clean cut, efficient and did a fine job replacing the coil. I was a little surprised, however when he presented me with a bill that included Bob’s previous visit. That was an extra $404 dollars. I paid it and didn’t even complain. I kept thinking of Bob and didn’t want him to loose his job. I wish I had now because they have since let him go anyway (thus my not using his real name.) In all fairness to D. Blake, I think Bob may have had some irresolvable issues from his accident.

    So my AC does work and it works fine, however, I wasn’t impressed with D. Blake as a company. The fact that they let Bob go tells me they knew he had issues and yet they charged me for everything Bob did and all his time. I am sure if I argued the point they would tell me, “but we are out the money and he did come out”. How do I know they would say that? Well because after I had paid for everything – they sent me a bill for $236 for the freight of the “warranted coil” to and from Salt Lake City. Never was freight cost mentioned when I was trying to decide if I should replace the coil or have a new AC put in. Remember I also paid for several hours of labor to replace the coil because labor isn’t part of the warranty (plus the previous visits). When I suggested that I shouldn’t be charged freight after the fact like that I was told I should have known there would be freight and “it wouldn’t be fair for them to now eat that cost.” Really, because in my business I don’t change the invoice after the job is done. I managed to talk them into splitting the cost of the freight. I guess I could have refused to pay it but I don’t do business that way either.

    From the looks of it – D. Blake’s technicians are clean cut, nice guys. They can fix an AC and get it right but I don’t like their business motto of their bottom line being more important than fairness with their customer. It’s not that I would never have D. Blake come fix an AC again but I will try and find someone else first.
    - marcia t.
  • .
    - Patricia L.
  • excellent, they have cleaned my homes for over 6 years and have always done an excellent job
    - EDWARD H.
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Home Cleaning Services in Hurricane

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