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Fence Company reviews in Bountiful

  • A
    Complete Landscapes
    We had our son's wedding reception scheduled for our yard at the end of July and contacted the owner, Jason, in March about his availability to completely re-landscape our front and backyard. We had drawn up our ideas on graph paper and met with Jason, who was gracious in saying he could commit to getting the job done in time for the reception. We had several bids from other landscapting companies in the area. Not only did Jason compete the best on price, but he also had the best ideas for our yard. Despite estimating that the job would take roughly 5 weeks (the whole month of June), it ended up taking 7 full weeks; however, we did add several change orders as the job progressed. Jason and his crew were all clean cut and absolutely great to work with. They were incredibly hard working, even on days where the temps hit over 100 degrees. We were very impressed at how they never cut corners and seemed to always go the extra mile in making sure all details were attended to. As the date for our reception approached, Jason and his crew worked well into the evening on several days to ensure everything got done in time. The yard turned out much better than we expected and we're completely delighted with the results.
    - Ryan S.
  • A
    Western Fence Company
    Tony Ramirez came out and did the bid, he was wonderful, professional, kind and very patient with me.  This was a first for me, doing such a big project and he was really patient with all of my changes and questions.
    Ed Nunoz was the installer and I highly recommend him, he is professional and very skilled.  His precision in the alignment of the fence was perfect and he hand built the gates on site.
    Ed was also very patient with me and my questions too.  
    Josh was assisting Ed and he was a very professional and really hard working addition to the team.
    They were polite, thoughtful and appreciative of food and drinks.
    I have more fencing to do and i will have Western do the other projects on my property, I highly recommend them.
    - Rebecca L.
  • D
    Wasatch Front Fence
    From the beginning this job was painful from the customer's point of view.  in March of 2013 we had Wasatch Front Fence install over 100 ft of chain link fence and a 6'x12' swinging gate for $1200.  The project lead, Rocky, was professional and gave us a great price and did very professional work.  We knew we would be moving in a year, and the fence would need to be removed (it was a rental property) and so they didn't do anything that wouldn't be easily removed.  
    All in all, this first experience with them was great and was why we chose them a year later to remove the fence and then finish some fencing at our new home.  When we contacted them this year, we were put in touch with Jason who took a look at what we wanted and quoted us at $2,299.60, which he gave us (I believe) a 15% discount for being return customers/military discount.  This seemed like a reasonable price compared to other contractors, and thinking how well the job had gone with them the previous year we decided to go ahead.  As we had a set date to move out of our rental, Jason assured us the job would be completed on time.  We also have two large dogs that needed to be boarded during the time of having no fence, so it was essentially costing us more money every extra day the job took.  
    This is when the problems began.  Jason effectively "forgot" about our job.  We understand retroactively he had some personal issues going on during this time, and that is completely understandable in my book.  After the week of missed work time, he called and apologized profusely for his mistake, and that he was going to give us the removal at the old house ($150) for free.  I asked him about the materials from the old house and he said my wife had told them "If you can use it go ahead but we just need it out of here".  Upon discussing this with my wife, she said she did tell them if they could use it to go ahead, (meaning, if anything is salvageable for our next job at the new house use it) but we never discussed having it just taken and scrapped.  Jason said "don't worry, the fence and gate were practically brand new (and about a $1000 in materials) and I couldn't imagine them getting rid of them, let me check with the crew and we will have it delivered to you."  This was on Friday, April 25th.  He told us the job would be completed by Wednesday, April 30th if the weather held out and allowed sufficient time for the cement posts to dry.  If it rained, they would finish no later than Friday, May 2nd.  Bottom line, they never showed up this week to complete the job.  This required us to keep our dogs in boarding for another week while they failed to hold up their end of the bargain.  They finally showed up on Monday, May 5th and "finished" the job.  I say "finished", because where we had asked for graduated wrought iron fence they put up a piece of chicken wire, and where there was supposed to be a 5 foot vinyl gate they had installed a 4ft one.  
    Jason called and asked what we thought of the job.  I expressed my concerns to him and he said let me talk to my guys and we'll come out and look at it, he said "sometimes they tell us the job is done but there is still some minor touchups to be finished."  To me, it sounded like an excuse but he came out and replaced the chicken wire with the graduated wrought iron fence we had asked for.  He then called and let me know unfortunately the crew had "taken the old fence and gate directly to the scrap yard, and we really make no money when we do that."  I told him I couldn't believe they would take a barely brand new $500 gate and just scrap it, but he reiterated this is what happened and that your wife told us to do that.  I told him what she said and he said "no, I remember the conversation as if it was this morning, that's what she said."  Knowing how frugal my wife is and the fact that we had discussed what we were going to do with the fencing, I have a hard time believing his side.  Lastly, I asked him about the 4 ft gate.  He said the project lead had decided that we would have less waste material if we went with a four foot and that it is still big enough to fit any industrial size lawn mower through it.  I asked him, "Isn't this something that you should involve your customer in making the decision?"  He said, "well, what do you want me to do, rip it out and put in a five foot?"  I told him I couldn't afford to put my dogs in boarding anymore and that he would have to come up with some way to further compensate us for the mistake, otherwise we want the five foot fence that was clearly agreed upon and written on our invoice.  He told us he would see what he could do and give us a call back.  When he called back he told us he'd give us another 10% off the total price, which at this point I was ready to just be done with dealing with them.  I told them that was fine.  
    All in all, the entire second experience with Wasatch Front Fence was disappointing and recommend anyone who is looking for someone to solve your fencing needs to keep searching.  The other disappointing factor of this job was that they actually did great work, but the customer service and complaint resolution tactics they used leave a lot to be desired.  To me, it felt as though Jason was still trying to squeeze every dime out of the project (the old fence scrap, 4 ft gate, lack of graduated wrought iron) even after it was clear they weren't living up to their side of the deal.  A 10% discount on top of the original discount is nice and good enough for me to pay to be done with you, but it's not going to encourage repeat business when it feels as though you don't want to sacrifice your bottom line to ensure the customer is satisfied.
    - Eric S.
  • D
    Best Vinyl
    Called to setup apt for an estimate for a 6'high white privacy vinyl fence around my backyard. They were 20 minutes late which made me late to work. Took quick and inaccurate measurements then returned to his car to write up the quote which was $2,000 more than other two companies that had already come out. Seemed to be in a hurry and not really willing to answer questions. Would not recommend.
    - Blake C.
  • D
    Western Fence Company
    I set up an appointment to get an estimate for a vinyl fencing project. The receptionist was very nice and friendly. However, on the day of the appointment I had an unforeseeable emergency. I called the estimator to reschedule. He was very short with me and sounded irritated with me. He said he was in the middle of an estimate and would call me later to reschedule. He never did. A few months later a customer service person called me to see how it went when the guy came out. I told her he never did and told her the story. She sounded truly shocked as he had recorded it as having come out.
    I figure if a company is so reluctant to even schedule an estimate, it's not a place I want to risk dropping several thousand dollars on a major project. I will not call them again.
    - Rachel S.
  • A
    All Ways Fencing Inc
    I called the company to get a bid on fence repair (someone put their car through my back fence). Jess called me back the next morning to set up a time to meet. I was unable to meet, but had several pictures of the damage which he asked me to email to him. The next morning after that, he emailed back to me and apologized that he wouldn't be able to take on my project because another project had just come through for him which he had bid a month earlier, and it was a large job with a tight schedule on it. He gave me his opinion on the work that needed to be done as well.
    I appreciated his professionalism and quick response time. If I haven't found someone else to fix my fence soon, I may contact him again to see if his big project is finished yet so he can give me a bid and work on my fence.
    - Susan S.
  • D
    This is a cautionary tale about what can happen when you don't look at or use Angie's list.
    We used this company probably 15 years ago and had a good experience, so we called them up again. They came out but never sent us their bid. After we called, weeks later, a second person promptly came out, gave us a reasonable bid, quickly. We decided to use them because the price was alright, they'd gotten us a quick bid and were available to install in 2 weeks time. I didn't look on Angie's list...and I really should have as there is little to no feedback on them.
    It's been one thing after another. First we had to wait 2 weeks, then 2 more weeks because of a scheduling misunderstanding, then the materials' shipment was late. They showed up with no warning when they were coming; put a post in the wrong place and one wrong size post (this is after catching a couple of other things). After the posts cured, we again didn't hear when they were scheduled to come back until 30 min before they were to show up. Of the gates installed, the main big gate leans crooked and we had to stop them from putting in some strangely tall fence gap closer piece. The smaller gates have a 2+ inch gap between them & the ground and some swing in the wrong direction. There seems to be little communication between the sales and install team.
    We've had them come back to fix things. They dug out and repositioned the one post and have modified the tall fence gap piece to much smaller. They will be coming back to change the gates too (since then I have noticed 1-2 inch gaps at certain points along bottom of the fence line--they didn't sink the posts deep enough--will have to pile up some dirt along the bottom to close the gaps). We are still working with them to try and get things right as much as possible, but please learn from our mistake and save yourself a bunch of time and stress.
    My recommendation, even if you have to wait months to use the A listed fencing company--do it. The hassle, stress and potential disaster of going with someone else is not worth it.
    - Mary Beth P.
  • A
    Complete Landscapes
    I left a message with the phone number provided for the company.  Leo returned my call within a day and scheduled a time to meet with me to see the old fence and what it would take to replace it.  He created a bid.  Leo suggested metal posts even though we were going to install a cedar fence.  I wanted to stick with wood posts, but was swayed by a trusted friend to go with the metal posts.  this is a decision I wish I had not made.

    It was also decided that we'd go with a "good neighbor" fence (alternating which side faced the yard each section).  I don't think Leo's crew had ever done a good neighbor fence using the metal posts before.  They realized that they would need to use twice as many brackets to accomplish this which did require the cost to be a little higher than the original quote.  I didn't know that this good neighbor configuration was going to create about a 6" gap front to back at each post.

    Not happy with this gap, we discussed options.  Leo and his crew thought it best to insert a fence slat in each gap.  This not only reduced the size of the gap, it effectively hid the metal posts from view, making everything look much better.  It really is a nice looking fence!  They also used a high grade wood for all the slats making this a quality fence. 

    We also ran into issues with the grade difference along one side of the fence line and with a big drop off along another side.  Leo's crew  was able to handle these "issues" as they arose and put up two small retaining walls.  There was an additional cost because of them building one of the walls.  Leo used my own blocks to create the small area needed to keep one of the posts in place at no extra charge.  I was very pleased with the extra effort to make everything work for us.

    Finally, a few weeks after completion, we had a giant wind storm (80 mph gusts) which loosened all the posts along a stretch of fence.  Leo had his crew remove all the sections of damaged fence, the posts reset, and our fence put back together within three days of the storm.  All at no additional charge!  He really does back his work!

    In summary, I think this company went the extra mile at almost every turn to be certain that we'd be happy with the final result.  The cleaned up after themselves.  And they stood by their work, willing to fix any problems after the fact, even when mother nature was the cause of the problem.  I highly recommend them!
    - Larry B.
  • D
    The Fence Company LLC
    They did come out, and stated he was not feeling well and had to leave my home early. He did take a fence post from existing fence and he promised to get back with me about his ability to match it. Despite repeated calls and messages left, they company has never responded no returned the fence post. A neighbor called on my behalf and his message was also never returned. Despite good reviews I am having an extremely poor experience with the company responding or calling me back. All I want at this point is my fence post back.
    - Julie B.
  • F
    The Fence Company LLC
    I need to tear out and replace a couple hundred feet of cedar fence.  I chose this "vendor" as one I might want to use for the job.
    I called and left a meesage on Monday, October 17. I received a return call that evening and agreed to meet representative the next afternoon at 3:00 p.m. to take a look at the work needed so he could give me a quote.  When no one had shown by 3:40, I called the office and had to leave another message on the voice mail.  I told them that no one had arrived for our 3:00 appointment and gave them my home phone number.  So now they have both the home phone and my cell number which I left with them the day before.

    It is now two days later and they haven't even bothered to return my call.  This isn't service by any definition of the word.  How this company could get an A grade on any list is unimaginable.  Hey Angie's list, don't you know that unreliable to show for an appointment and continued failure to return subsequnt calls constitutes unreliability to complete the job if hired?  If I did my job like this, I'd expect to be fired.  This kind of company is the antithesis of what made America great.
    - Larry B.
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Fence Companies in Bountiful

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