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Appliance Repair reviews in Bountiful

  • A
    American Appliance
    Joe arrived promptly and got straight to work. He identified a bad water valve and already had the part with him. He was in and out in about 30 minutes. $59 service charge and $36 for a new valve. Far faster and less expensive than I expected. Joe was fast, courteous, knowledgeable and prepared. I've got this group on speed dial now. Great work.
    - Lindsay M.
  • F
    Craig's Appliance Heating & AC
    My A/C went out during a very hot few days and I called Bryan at Craig's Appliance. He came out and determined that I needed a new A/C and furnace. His bids went from 8K to 20K. The higher amount seemed extremely high, so I settled for the $8000 bid, which would get me a bottom of the line, 80% efficiency furnace and A/C compressor and signed the agreement. The next day, we had a major medical emergency come up and I decided to postpone everything. Bryan then pointed out that if I didn't move forward with the agreement I had signed, it included in the fine print a 25% restocking fee that they would charge me! $2000 in their pocket for doing absolutely nothing! Keep in mind that this was one day after the initial contact and bid. I was mad enough to get two bids from other companies and found that they both would get me the same bottom end units for $5100, if I wanted them. That is 37% less! Well, Craig's ended up gouging me for $1200 for their "Restocking Fee". TO RECAP: 1)They charge you around $100 for any kind of service call. 2) They scam you on a 20-25% "restocking fee" that they don't bother to tell you about in the fine print (yes, stupid me for not reading all of the legalize garbage). 3) They charge almost 37% HIGHER rates than their competitors. Don't get screwed by these guys.
    - Roger L.
  • C
    Sears Home Service
    He did the repair in a perfunctory and less than pleasant way while trying to pump up the cost with other over priced repairs and services. He even tried to get me to do a review of HIS service over HIS cell phone while standing there. That was strange and disturbing to me. Those reviews should be confidential!
    - Karen R.
  • A
    Charlie Fuller's Appliance
    The gentleman that brought me my new washing machine showed up on time, actually a little early! He did a good job installing the new washing machine, he had some trouble getting it in, but was diligent and got it done. My old washing machine has not been picked up yet, but perhaps they are waiting until the snow melts. I would recommend them to others.
    - James N.
  • D
    Beehive Appliance Service Inc

    Beehive Appliance arrived to fix our washing machine and we were told that we would be charged for the trip that day plus the deposit on the part that needed to be ordered to repair the machine. We were informed that we would owe $240.00 upon installation. When Beehive Appliance came to install the new part our bill was then changed to $300.00. We feel that there was a lack of transparency in the billing process and wonder if this is a case of taking advantage of an elderly female customer? Definitely would advise caution if you consider using this provider... We know we won't be calling them for their service or recommending them.

    - Nena S.
  • F
    The Cleaning Supplier
    The technician said the leak was the result of a very tiny slit in the door gasket and that he couldn't hear any noises.  He ordered a new gasket and installed it a couple of weeks later.  We were surprised at the high cost.  The dishwasher seemed OK for a time or two and then started leaking again intermittently.  It was the exact same problem as before.  I was incredibly busy and did not call back as soon as I should have.  When I did call back, I felt like the receptionist was rude.  She told me that since I hadn't called back within 30 days, they would not warranty their work and would charge me full tilt for a new service call to have someone come back out.  I asked to talk to the owner and got the same story.  He refused to waive the service charge to come back out because 30 days had elapsed.  I feel as though they mis-diagnosed the problem the first time, charged me to replace a gasket that wasn't the source of the problem, and then wouldn't stand behind their work.  I would never use them again.
    - Jill P.
  • D
    Manny's Handyman Service
    Manny was not available. I got the feeling he was trying to go into retirement. He instead sent over his son-in-law? and step daughter. They seemed polite and respectful enough. The problem was with the dishwasher. My old one stopped working and I had a new one and they swapped it out. The water didn't seem to turn off all the way during installation so they were catching it in buckets and quite a bit got on the floor. They didn't test the dishwasher before they left to make sure it worked. When I went to turn it on that night there was no power to it. I called them and left a message telling them. I kept mopping up water all night and thought it was just left from the installation. By the next day there was water covering the kitchen floor and water pouring through to the bedroom underneath the kitchen. Water was coming through the light fixture and through the heating vent. I called again and left another message. I turned off the water main for the house since that was all I knew how to do. They came by sometime in the afternoon. They fixed the electrical and I thought they fixed the leak. About an hour later my kitchen was full of water again. I called and left more messages. They called me back and said they were on a job and would come after. I called a few more times and was told the job was just taking longer than they thought. By 10 at night still no show. He sent me a text and asked if he could come in the morning. I said I really needed it taken care of that night. He didn't respond. By the next day he stopped returning my calls all together. No show, no calls. I had to find someone else to come out and fix the leak and spend another chunk of money and now my daughter's bedroom ceiling is completely destroyed by water damage and the light fixture no longer works. I am out of money and can't afford to hire someone to fix that, and I go to bed at night having visions of electrical fires from the damage.
    - Rachel S.
  • A
    The Cleaning Supplier
         I did what Gerald said while he stayed on the phone and the machine emptied out.  Then he told me to continue to check it over several days as it could be a different problem also.  Everything has been fine ever since.
         In the past I have used Appliance Discount Center to repair my 20 year old fridge and my elderly dryer.  I have purchased my dishwasher and my water softener from them.  I will use them again.

    - Dorothy Carol B.
  • A
    Beehive Appliance Service Inc
    We have had a leak in our dishwasher for awhile. We called Beehive Appliance Repair. Dean came out the next day, evaluated the problem. He ordered a new seal and will install it in a couple of days.
    - Robert Y.
  • A
    Beehive Appliance Service Inc
    My Kenmore washer was not finishing its rinse cycling.  We kept getting an error code.  The water was dribbling out the exhaust hose.  I looked up the code on the internet and found it had to do with the water pump either being clogged or faulty.  I  opened the bottom of the washer, found the trap and cleaned it, hopeful.  But I still had the problem.  So, fearing the worst, I came to Angie's list to find a good repair service. Whenever possible, I like to patronize nearby businesses, but  Beehive Appliance Repair service, some seventeen miles away, had an excellent rating.  I called and was told they could have someone here at 2:30 p.m. that day.  Great.  Come 2:30 p.m. and a friendly service man named Ryan appeared.  I told him the history and he started to work.  All the while I was wondering what water pumps cost.  About twenty minutes after he arrived he said he was finished.  Excellent.  I went to the laundry room where he told me what had happened.  A hose had been clogged with lint and hair.  He had extracted it, run a diagnostic and everything was functioning properly.  I asked him what I might do to prevent this happening the future.  You know, he could have said "nothing much" or something like that if he wanted to assure a future visit.  But he showed me where the hose was, told me how to access it, then told me where a hidden a catch was that I could get to easily, just inside the washer door.  Besides more lint and hair we found a sock there (I now know what happened to at least one mate to an orphaned sock!  :D).  We cleared it out.  It's easily accessible, so now I check it after each load.  In chatting with him as we were finishing, he told me that they were a family business.  I like  that Dad's the owner a son and son-in-law are the service people and I believe a daughter handles the books.  This is perfect for me.  When I call, I am most likely speaking to the owner, none of this "for washer repair, press one" stuff.  I will definitely use Beehive Appliance repair again.  I even called my sister who much appreciated the referral. Terrific overall experience.  Ryan was personable.  Though I'm older than he is, I felt like my very knowledgeable "older brother" had my back on this thing.
    - Reuben F.
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Appliance Repair Services in Bountiful

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