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Roofing reviews in Wylie

Real People ~ Real Reviews ~ Real Results

  • My house was affected in the Wylie 2016 Hail storm. This was the first time I filed a claim and I had a few questions. Every time I spoke to Jay Williamson, he was pleasant and answered my answers in great detail. Jay kept me posted throughout the process. Everything was done in a timely manner. The clean up was great! I will definitely call them again and recommend them to my family and friends!
    - Amanda M.
  • Scott Berlin from New View was referred to me 2 years ago by my neighbor after the major hail storm in Wylie. I was very stressed out as it happened 2 months after buying my first house and this was the first major repair I was looking at. Scott came out immediately and walked me through the process, eased my concerns, and handled everything professionally and quickly. I couldn’t ask for a better experience. My roof was repaired and insurance claim taken care of all while staying in constant communication throughout the process. I referred him to my friend in Frisco and he did the same great job for him as well. He also came out recently on less than 24 hour notice to assist in a last minute inspection on a new house when I was in a bind. If are looking for roof repair I would make Scott and New View Roofing your first call for a hassle free, friendly, customer service driven, and quality repair experience.
    - Tyler W.
  • I represent a fairly large property management company. I have used Mike (Preferred Roofing) for all of my projects (40+ roofs) Their professionalism is always top notch. I have 0 hesitation with Preferred meeting my tenants and taking care of the job. I would highly recommend.
    - Matthew H.
  • All crews were very professional and watched out for any debris from their materials. We couldn't be happier with the results. They did multiple homes on our street and they all look fantastic. I would use them again in a heartbeat but hoping the hail stays away for awhile.
    - Tonya S.
  • Wortham showed up on time the day before with the materials. Work started the next day and was completed in two days. Matt our sales man came by several times during the process to check on the progress. After completion Matt looked over the roof with me. Then I gave a check to him for the work. He was helpful during the process and I would use them again.
    - Dan A.
  • Wortham Bros came and evaluated our roof after a large hail storm. They were able to meet at our home the next day and help with some short-term repairs until we could schedule our final roof repair. I was so impressed because this all occurred during a large hails storm in Wylie where a significant number of homes were damaged, yet we were taken care of as if we were their only customer. Everyone we encountered was so professional and they cleaned up everything when the job was completed. The quality of the roof and customer service exceeded my expectations. I would definitely recommend this company.
    - Jacqueline G.
  • Short story: Military veteran neighbor got a roofing claim and hired this company to do the job. Clear Cut was recommended by a friend and so my neighbor was comfortable signing over the insurance check for 10k to do the job. Long story short, the work was not done (no show, no communication) and the owner refused to refund the money, and refused mediation. After getting The Colony police involved and attempting mediation, my neighbor only got 3k back. So here we are, half a year later, my neighbor still needs a roof and only has the 3k of the 10k he had to start with. So I want to let you know not to use this company and to spread the word. And never sign over a check to anyone until the work is done.
    - Gray K.
  • Very Well ... I really only needed the new skirting, paint and the roof replaced because of the bad weather , but once the work began and I saw how efficient , fast , nice and actually showing up when they said they were going to, i asked about the shower and some interior paint work as well , Glad I did, not only were they very fair in price but again, very effiecient and did take pride in their work... Got it Done without any hassle
    - tina j.
  • They were very professional from start to finish. They listened carefully to my needs; gave me a proposal from which I could choose options, each of which was described in detail based on the special needs I had described; performed exactly the work that we agreed on for exactly the price that they had quoted; finished ahead of schedule; and even did a few extra things at no charge to help me out with my end of the project. They worked with the highest degree of integrity and honesty. It was truly a breath of fresh air to get exactly the service I had requested with no unexpected delays, additional costs, or otherwise unforeseen difficulties. And, I am thrilled with the end results. I absolutely recommend them highly to anyone who is looking for quality workmanship combined with true honest customer service.
    - Kathy S.
  • I found Mr. Broussard here on Angie’s List in Sep 2016 and contacted him for what he stated would be a 10 week house remodel. He started in Oct and after 22+ wks the house was not ready to move in until April 1st. This caused additional expense on my part for housing and storage. His crews used an additional 10wks to continue working on the house after I moved in only for Mr. Broussard to walk off the uncompleted project 9 months after he started. Below I noted some of the major issues with the house. Mr. Broussard states that "We only build to 2015 IBC, that's the only way my crews know how to build. Which means they, including my professional (plumbing, HVAC and electrical) subs, everything will be brought up to, and built to, 2015 IBC." Unfortunately, I found out the hard way that this is not the case. Estimates to repair the issues caused by Mr. Broussard are running between $80,000-$90,000. Despite his warranty claim, Mr. Broussard has made no attempt to fix the issues. I have made complaints to the Better Business Bureau and on Angie's List that have gone unanswered. The project consisted of a complete remodel with a 2nd floor addition. The house was originally a one story house which had a flat roof that contained 8 roof drains that fed into gutters to take the water away from the house. When the 2nd floor was added, Mr. Broussard did not install replacement gutters which causes the water to accumulate around the foundation of the house when it rains. When removing the roof for the 2nd floor, the East facing living room wall was not braced and as a result fell over. There were 3 large bay windows on this wall that subsequently shattered all over the pool deck and inside the pool. The original 2nd floor design that I had a structural engineer design was changed by Mr. Broussard (with my consent) however when I questioned him on the chimney height he kept reassuring me that it was within code and did not need to be addressed. I have since contacted a building inspector who has confirmed that the chimney is not within code. The wall containing the sliding glass door and the East facing wall with the replacement windows were not properly sealed and leaks during heavy rainfalls. Mr. Broussard made unsuccessful attempts to repair the issue but what I am left with is two exterior walls that leak significant amount of water in my house when it rains. In addition to the walls that leak, the chimney does not meet code and needs to be raised to do so. So now I am left with two walls that leak and a potential fire hazard. A 2nd floor was added to the house with a pitched roof. I elected to have Decra Stone Coated Steel used for the roof covering. I was assured by Mr. Broussard that his roofers worked with Decra Stone Coated Steel before and knew how to install it. The roof was installed in Dec and leaked with the first rainfall. Over the next 6 months, numerous attempts were made to fix the leaks to no avail. The Decra appeared to not be properly installed, but when I questioned Mr. Broussard if this is the case, he would re-assure me that it was done properly. In June the roof sprang 8 new leaks along with some persisting leaks that were never repaired. I was told in that he would be at the house on Monday morning to address the roof but he never showed up nor have I heard from him since. I contacted the makers of Decra Stone Coated Steel and they in turn sent out a manufacturer rep to confirm whether or not the roof was installed properly. Upon the manufacturer rep’s inspection, he confirmed my suspicions that the roof was not installed properly. According to the rep, there are major issues with how the roof was installed, each one contributing to the current leaks and susceptible to future leaks and pest’s infestations. Due to the way the tiles were fastened to the roof (improper placing of screws) the tiles are now compromised and would require replacement. In order to fix the problem, the roof will now have to be taken down and replaced with new tiles. I have had estimates ranging between $54,000-$62,000. The prior roof was a flat roof which had 8 roof drains that collected the water on the roof and ran it down the gutter spouts away from the house. The house has been thru heavy storms in the past and had never leaked at the foundation. After building the new roof, Mr. Broussard has refused to install gutters and as a result, the water during heavy rainfalls collects at the foundation of the house. Up to 5 rooms have had water leaking at the foundation. Three of the areas that the water is coming in at are also walls that Mr. Broussard rebuilt, leaving me to believe that the leaks are a combination of two things; the lack of gutters and improper building of the exterior walls. Mr. Broussard brought out crews to install French drains to "solve" the problem rather than installing gutters. Two areas the sidewalk was tore up to run the drains under them but the sidewalks were not replaced/repaired afterwards. a liner with silicone was used instead of flashing along the foundation which is already coming apart from the brick thus allowing rainwater to get between the liner and the exterior of the house. The house still leaks to this day. The house was gutted down to the studs and all of the old ventilation system was removed. Mr. Broussard's HVAC subs re-located my old system (installed 2010) and the new system in the recently built attic space. They also ran all of the new vents and returns. The AC units have been running since April 1st. Approximately 2 months after running the units, my original AC unit stopped working. Mr. Broussard had his AC sub to look at the system and said that it was a blown motor. Mr. Broussard told me that he would contact me later that day with an estimate for repairs (that never happened) I called another company to come out to take a look at the system for a 2nd opinion and it was discovered that the house is severely lacking the proper amount/size of vents and returns to allow the systems to run properly. The system with the blown motor is a 5-ton unit which requires 2,000 cfm. The ductwork that is supporting that system is only allowing 835 cfm which has the variable speed motor overworking itself which was likely the cause of the blown motor. The new ductwork will cost approximately $6200 and a new motor $1400. The addition of the 2nd floor came 2 upper deck balconies. 1 of the balconies was built off the side of the house. This balcony required 2 support posts. The footers however were not aligned properly and as a result 1/2 of each support is not supported by the footers. When I questioned Mr. Broussard, his response was that it was safe. The tile on the balconies are already beginning to come up when they are stepped on. Mr. Broussard did not use a contractor's dumpster to collect the debris instead he allowed his crews to throw all the building debris on the ground. As a result, the yard and gravel driveway is littered with building materials, broken glass, nails, screws, broken concrete tiles, etc., creating a hazard for my kids who would like to go outside and play in the yard. During the renovation process the crews did not support an exterior wall that contained 3 large bay windows. As a result, the wall crashed down and all 3 windows shattered leaving glass all over my pool deck and inside the pool. After several attempts to clean up the glass, glass can still be found not only on the deck and surrounding areas but inside the pool. Glass is continuously being sucked into the filter system which has been causing tears in the filters to the point that I have to replace the filters. Naturally this is a hazard for my children and myself who would like to enjoy the comforts of our swimming pool. In addition to the broken glass, the lack of use of dumpsters resulted in scratches and stains inside the pool and deck. This led to additional expense on my part to return the deck and pool to its prior condition Some additional issues include but are not limited to, 1) The upstairs hallway had 6 Phillips Smart light bulbs that I purchased at approximately $50 a piece which were mistakenly thrown away and never replaced. A mistake that cost me an additional $300 out of my pocket. 2) The lights above the kitchen bar are not centered properly. 3) The children’s room closet has a large gap between the two folding doors where they were not measured correctly. The right door also drags on the floor when opening. 4) The windows were not measured properly and as a result, 5 of the blinds do not fit. The blinds purchased for the living room 3 large bay windows were not the correct style of blinds and the blinds that he did purchase for them are 2ft too short. This leaves me with 8 set of blinds that I have to purchase myself. 5) the new carpet stained with paint from the workers not laying down covering when painting. 6) The master bathroom tile has the cut edges of the tiles exposed and cuts around the fixtures are too large leaving gaps that need to be taped over to prevent water from getting behind the wall. The tile in the game room was not covered when they painted which resulted in paint getting all over the new tile floor 7) Mr. Broussard's crew broken several windows in the house. They finally replaced the windows but forgot 1 which is still broken to this day. To date Mr. Broussard has yet to complete the project nor remedied any of the issues listed above. In my opinion, this project was not properly managed from the start. I have been extremely let down by Mr. Broussard on how he has handled this project and his lack of concern in properly addressing the issues. I have added pictures to this review however Angie’s List only allows 10 pictures to 1 review. If it were not for that, I would post every picture depicting the issues for all to see. After all, a picture is worth a thousand words. Unfortunately, I am only limited to 10.
    - Stephen G.
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Roofing Contractors in Wylie

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