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Remodeling Kitchen And Bath reviews in Wylie

  • D
    Jeff arrived on time each day. He worked. He had a worker with him as well, named Richard. They completed the work only a few days past the deadline. There were many problems that I found after the fact. They did not remove the cabinets from their hinges prior to painting them. They did not sand them, or use any kind of presanding component that I could tell. They simply took a paintbrush to the cabinets. Three weeks later, after we started using those cabinets (he told us to let them dry), the paint immediately started coming off. It looks horrible. The paint throughout the house is shoddy. The paint near the baseboards looks like a three year old did it. It's not even. They painted over nails, screws, etc., and did not remove or patch them. Regarding the kitchen, the man they hired to lay the tile did a great job. But they had to pull out the dishwasher and stove to get that work done. After I moved in, the dishwasher didn't work. I called out a professional for $75 and he turned on the water to it. Same thing with the disposal. Not plugged in. I wasted a lot of money on that. I told him about it later but he did not offer an apology or try to pay me for it. Again with the dishwasher - It would not shut properly. I texted him and asked him to come out and fix it, that we couldn't use it. And he said NO. I paid him on time. I paid what he asked for. He was continually rude with me via texts. I have those texts if anyone wants to see them. Finally, there was so much dust and debris that I had to hire a professional cleaner to come out. $400 later it was better, but not great. I hired a house keeping service to come out once a week for three weeks to dust and clean and mop. It's finally a little more under control. I am very unhappy with the paint peeling off the cabinets. I am extremely unhappy when I see the terrible job they did painting. I would not hire him again and suggest you do not either. Beyond all of this, the final bill was $1400 more than I thought. He said he spend that on supplies. But I asked for those receipts twice and he did not give them to me. Then he was acting like I wasn't going to pay - perhaps an angry distraction I'm not sure. That was so wrong though. He was just rude and I did nothing to deserve it.
    - joli b.
  • C
    "How did it go?" It didn't. I refrained from giving this provider an 'F' solely because I have experienced this issue on Angie's List with more than 1 service provider. For some reason, online messages for quotes through this forum either 1) come to the main guy's e-mail, to which he consciously decides not to respond or 2) the request sits unread in someone's email that is never checked or 3) it is lost in the abyss of cyberspace. Regardless, as a service provider who is recognized and receive business referrals through this forum, I find both 1 and 2 options inexcusable. I had probably a $20,000-$30,000 job that went unanswered, unacknowledged. I specifically and exclusively reached out to this person because he was local and because of his reviews and laid out the general as well as specific scope of the project. Silence is all I ever received. Apparently, either my project is too small for him, or it isn't right for him, all which deserved, in my opinion, the courtesy of a simple response.
    - Melisa W.
  • D
    This is the 3rd review that I have now written for this company. They never came out to complete the work that was not finished. A couple of months after the review in June , one of the drawers for the sink cabinetry came apart . I called the company that supplied them to be told that I had no warranty because they didn’t install them. That was the first I had ever heard of that ... I then called T3 to see if they could help. I left a message and by the time Tiffany called back I had already figured out what to do and it’s worked so far. This morning I noticed that the finish on one of the cabinet doors in the toilet room seems to be lifting. ??? Not sure why. I left a message for T3 renovations and received a very long text message back . They would not help because “I had written a bad review after they had offered to help last time”. I had not but bottom line they would not help. I now have a cabinet door that has a factory finish that nobody will help me fix. The text message from Tiffany got very nasty and very personal .. her last words for me were “ f—— you Diane . Wow!!
    - Dyan D.
  • A
    John and his team did excellent work. Always on time, took care when going through the rest of the house to the job site, cleaned up after themselves, quality is top notch, very responsive to questions, open, friendly, professional and stayed within budget. I will definitely hire John the next time I need some remodeling done. Love the new shower. You can see the before and after photos below.
    - Richard M.
  • A
    Josh was our consultant and he was very knowledgeable, courteous and helpful. Josh sent a very competitive bid in a couple of days. Dandy and his crew did a superior job. He is very thorough, detail oriented, and obviously takes great pride in his work. This was the very best experience we have ever had with a contractor. Our bathroom remodels exceeded our expectations. We would highly recommend this company to anyone looking to remodel their bathrooms.
    - CINDY M.
  • F
    I found Mr. Broussard here on Angie’s List in Sep 2016 and contacted him for what he stated would be a 10 week house remodel. He started in Oct and after 22+ wks the house was not ready to move in until April 1st. This caused additional expense on my part for housing and storage. His crews used an additional 10wks to continue working on the house after I moved in only for Mr. Broussard to walk off the uncompleted project 9 months after he started. Below I noted some of the major issues with the house. Mr. Broussard states that "We only build to 2015 IBC, that's the only way my crews know how to build. Which means they, including my professional (plumbing, HVAC and electrical) subs, everything will be brought up to, and built to, 2015 IBC." Unfortunately, I found out the hard way that this is not the case. Estimates to repair the issues caused by Mr. Broussard are running between $80,000-$90,000. Despite his warranty claim, Mr. Broussard has made no attempt to fix the issues. I have made complaints to the Better Business Bureau and on Angie's List that have gone unanswered. The project consisted of a complete remodel with a 2nd floor addition. The house was originally a one story house which had a flat roof that contained 8 roof drains that fed into gutters to take the water away from the house. When the 2nd floor was added, Mr. Broussard did not install replacement gutters which causes the water to accumulate around the foundation of the house when it rains. When removing the roof for the 2nd floor, the East facing living room wall was not braced and as a result fell over. There were 3 large bay windows on this wall that subsequently shattered all over the pool deck and inside the pool. The original 2nd floor design that I had a structural engineer design was changed by Mr. Broussard (with my consent) however when I questioned him on the chimney height he kept reassuring me that it was within code and did not need to be addressed. I have since contacted a building inspector who has confirmed that the chimney is not within code. The wall containing the sliding glass door and the East facing wall with the replacement windows were not properly sealed and leaks during heavy rainfalls. Mr. Broussard made unsuccessful attempts to repair the issue but what I am left with is two exterior walls that leak significant amount of water in my house when it rains. In addition to the walls that leak, the chimney does not meet code and needs to be raised to do so. So now I am left with two walls that leak and a potential fire hazard. A 2nd floor was added to the house with a pitched roof. I elected to have Decra Stone Coated Steel used for the roof covering. I was assured by Mr. Broussard that his roofers worked with Decra Stone Coated Steel before and knew how to install it. The roof was installed in Dec and leaked with the first rainfall. Over the next 6 months, numerous attempts were made to fix the leaks to no avail. The Decra appeared to not be properly installed, but when I questioned Mr. Broussard if this is the case, he would re-assure me that it was done properly. In June the roof sprang 8 new leaks along with some persisting leaks that were never repaired. I was told in that he would be at the house on Monday morning to address the roof but he never showed up nor have I heard from him since. I contacted the makers of Decra Stone Coated Steel and they in turn sent out a manufacturer rep to confirm whether or not the roof was installed properly. Upon the manufacturer rep’s inspection, he confirmed my suspicions that the roof was not installed properly. According to the rep, there are major issues with how the roof was installed, each one contributing to the current leaks and susceptible to future leaks and pest’s infestations. Due to the way the tiles were fastened to the roof (improper placing of screws) the tiles are now compromised and would require replacement. In order to fix the problem, the roof will now have to be taken down and replaced with new tiles. I have had estimates ranging between $54,000-$62,000. The prior roof was a flat roof which had 8 roof drains that collected the water on the roof and ran it down the gutter spouts away from the house. The house has been thru heavy storms in the past and had never leaked at the foundation. After building the new roof, Mr. Broussard has refused to install gutters and as a result, the water during heavy rainfalls collects at the foundation of the house. Up to 5 rooms have had water leaking at the foundation. Three of the areas that the water is coming in at are also walls that Mr. Broussard rebuilt, leaving me to believe that the leaks are a combination of two things; the lack of gutters and improper building of the exterior walls. Mr. Broussard brought out crews to install French drains to "solve" the problem rather than installing gutters. Two areas the sidewalk was tore up to run the drains under them but the sidewalks were not replaced/repaired afterwards. a liner with silicone was used instead of flashing along the foundation which is already coming apart from the brick thus allowing rainwater to get between the liner and the exterior of the house. The house still leaks to this day. The house was gutted down to the studs and all of the old ventilation system was removed. Mr. Broussard's HVAC subs re-located my old system (installed 2010) and the new system in the recently built attic space. They also ran all of the new vents and returns. The AC units have been running since April 1st. Approximately 2 months after running the units, my original AC unit stopped working. Mr. Broussard had his AC sub to look at the system and said that it was a blown motor. Mr. Broussard told me that he would contact me later that day with an estimate for repairs (that never happened) I called another company to come out to take a look at the system for a 2nd opinion and it was discovered that the house is severely lacking the proper amount/size of vents and returns to allow the systems to run properly. The system with the blown motor is a 5-ton unit which requires 2,000 cfm. The ductwork that is supporting that system is only allowing 835 cfm which has the variable speed motor overworking itself which was likely the cause of the blown motor. The new ductwork will cost approximately $6200 and a new motor $1400. The addition of the 2nd floor came 2 upper deck balconies. 1 of the balconies was built off the side of the house. This balcony required 2 support posts. The footers however were not aligned properly and as a result 1/2 of each support is not supported by the footers. When I questioned Mr. Broussard, his response was that it was safe. The tile on the balconies are already beginning to come up when they are stepped on. Mr. Broussard did not use a contractor's dumpster to collect the debris instead he allowed his crews to throw all the building debris on the ground. As a result, the yard and gravel driveway is littered with building materials, broken glass, nails, screws, broken concrete tiles, etc., creating a hazard for my kids who would like to go outside and play in the yard. During the renovation process the crews did not support an exterior wall that contained 3 large bay windows. As a result, the wall crashed down and all 3 windows shattered leaving glass all over my pool deck and inside the pool. After several attempts to clean up the glass, glass can still be found not only on the deck and surrounding areas but inside the pool. Glass is continuously being sucked into the filter system which has been causing tears in the filters to the point that I have to replace the filters. Naturally this is a hazard for my children and myself who would like to enjoy the comforts of our swimming pool. In addition to the broken glass, the lack of use of dumpsters resulted in scratches and stains inside the pool and deck. This led to additional expense on my part to return the deck and pool to its prior condition Some additional issues include but are not limited to, 1) The upstairs hallway had 6 Phillips Smart light bulbs that I purchased at approximately $50 a piece which were mistakenly thrown away and never replaced. A mistake that cost me an additional $300 out of my pocket. 2) The lights above the kitchen bar are not centered properly. 3) The children’s room closet has a large gap between the two folding doors where they were not measured correctly. The right door also drags on the floor when opening. 4) The windows were not measured properly and as a result, 5 of the blinds do not fit. The blinds purchased for the living room 3 large bay windows were not the correct style of blinds and the blinds that he did purchase for them are 2ft too short. This leaves me with 8 set of blinds that I have to purchase myself. 5) the new carpet stained with paint from the workers not laying down covering when painting. 6) The master bathroom tile has the cut edges of the tiles exposed and cuts around the fixtures are too large leaving gaps that need to be taped over to prevent water from getting behind the wall. The tile in the game room was not covered when they painted which resulted in paint getting all over the new tile floor 7) Mr. Broussard's crew broken several windows in the house. They finally replaced the windows but forgot 1 which is still broken to this day. To date Mr. Broussard has yet to complete the project nor remedied any of the issues listed above. In my opinion, this project was not properly managed from the start. I have been extremely let down by Mr. Broussard on how he has handled this project and his lack of concern in properly addressing the issues. I have added pictures to this review however Angie’s List only allows 10 pictures to 1 review. If it were not for that, I would post every picture depicting the issues for all to see. After all, a picture is worth a thousand words. Unfortunately, I am only limited to 10.
    - Stephen G.
  • A
    Extremely well, was kept up to date on everything. The one thing I didn't care for, was redone without problems. Israel, Melissa and Jose were great, even made sure the gates remained closed and kept an eye on our dogs. Everyone I know told me all contractors go over on the time they give you, but Gary was right on and we even added a few extra things to be done. Very satisfied.
    - Sue K.
  • C
    This is an UPDATE on review posted june9 th. As I had said there was still some work that has not been completed and STILL IS NOT! I have tried several times to set up times and they have not kept the appointment . They did not cancel , just didn't show up or rescheduled when I contacted them to confirm the appointment. Since I posted the last review , my husband has suffered a stroke leaving him paralyzed on his left side. The stroke was caused by the treatments he was receiving for a grade 4 glioblastoma brain tumor which in itself is terminal. I have my husband to care for and don't have the energy or time to chase a company that did not complete work they were paid for. I paid in full and we also gave an extra $1000 because we were very pleased with the workmanship and trusted he would be back to complete the work. I have since discovered that Charles , removed most of the insulation in the attic above the master bathroom . This was to be able to access the area where he was adding pot lights and other electrical wire. He never put it back. I have rolls of insulation pushed to the sides of the attic and areas where there is no insulation at all! He should never have left it like that. I contacted him last week to please at least get this done and was told he would be here Monday early evening. I texted to confirm and he said he was away until Tuesday night and would be by thursday(today) afternoon. I asked what time and he said between 5-6. I texted at 5:30 and he said it would be 7. I told him there was at least a couple of hours of work and that my husband needed his rest . There was more texting back and forth and finally he texted" look ill be there as soon as I can, the more you text me the ,longer it'll take me to finish the day and the later I'll be over there". That's an exact quote. Well it's now 8:58 and no call , no text, no Charles!! Pretty poor! I've been more than patient!
    - Dyan D.
  • C
    Was quoted Labor only which made it hard to compare to other contractors but determined it was cheapest labor cost. Paid extra upfront for him to purchase materials. Immediately after demo, our remodel came second to another client who was threatening to fire him if not completed on their schedule. In 10 days not much was done and everything seemed haphazard. Had to use another contractor to do the countertop and that one experience with Details Tile exceeded expectations and helped confirm I needed to fire Chris with All Seasons. When I did he threatened to put a lien on house if I didn't pay him another $1000. I did just to resolve situation and it was worth it. The new contractor found they used wrong material and did numerous things wrong. Clearly All Seasons is more of a roofing and foundation company than detail oriented bathroom remodel company.
    - David-Wayne N.
  • A
    I hired them to do repair some hail damage, so Floyd's did a complete remodel of my home. He redid the bathroom, the kitchen, and the flooring. They did a great job, beautiful work. I am very happy. He also re-did my fence, tool shed, blinds windows and screens on the windows. Our home is better than it was before the hail storm and I would highly recommend. He is totally honest!
    - joyce f.
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Kitchen & Bath Remodel Contractors in Wylie

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