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Hvac Repair reviews in Wylie

  • A
    I am pleased with the service and quality of work performed by M. Green A/C & Heating Co. Their prices were very reasonable and much lower than some other companies that I received quotes from. They were ready to perform the the day after receiving their quote and arrived at my home at the time we had agreed upon. They replaced the evaporator coil from both of my A/C units in a couple of hours to include hauling off old coils. The were very professional and I would gladly use them again for any of A/C or heating needs. I am very happy that I chose M. Green A/C & Heating
    - Kathy & Fredrick M.
  • A
    Had heat pump go out in middle of summer. Service was prompt and completed in less than 30 minutes. The guy knew what he was doing and went right to the problem. Used him multiple other times. Always prompt and courteous. I highly recommend him. I can not remember actual dates of service but it was probably between 2011 and 2014.
    - John T.
  • A
    I LOVE this company! A very friendly, honest and professional company. They did the job very fast but with excellent work. This is the second time using them and so thankful we found people we can trust with big issues!
    - Bekka H.
  • A
    We’ve all been there. We turn on our AC and it starts running but a few hours later you notice it’s hot in the house. No! The AC isn’t cooling. So you call an AC company and they say that they will fix it and a year later, you are back in the same place looking for an AC company. BUT Alcala Heating and Air is not the norm. They are by far above and beyond. Dare I say superior. I snagged a deal on Angie’s Sunday evening for an AC tune up. I would wait until Monday morning to call it was after all Sunday night after a mother’s day. As I’m getting the kids ready for school (7am) Monday, my phone rings. It’s Lupe from Alcala Heating Air and he can be at my house not only same day but by noon! Amazing!!!! Same day. We all know that this doesn’t usually happen. Lupe arrived and explained what was going on with our unit and throughly explained all our options even what could have happened with the last repair guy and why we were having problems again. Lupe is fair honest reliable and won’t steer your wrong with your heating or air concern. He cares and that is why you can’t go wrong with Alcala Heating and Air. Our air is super cold. If I could I would give Alcala Heating and Air and Lupe an A+++++++
    - Bea S.
  • A
    Our heater went out when it was 20 degrees outside and my husband called All Service to come take a look. We were so grateful that they were able to come out the same day!! John was wonderful and got us back up and running in no time. We had such a good experience with everyone from their staff that we signed up for their yearly maintenance agreement so that this doesn't happen again. I will definitely recommend this company to everyone I know!
    - Suzanne C.
  • F
    I found Mr. Broussard here on Angie’s List in Sep 2016 and contacted him for what he stated would be a 10 week house remodel. He started in Oct and after 22+ wks the house was not ready to move in until April 1st. This caused additional expense on my part for housing and storage. His crews used an additional 10wks to continue working on the house after I moved in only for Mr. Broussard to walk off the uncompleted project 9 months after he started. Below I noted some of the major issues with the house. Mr. Broussard states that "We only build to 2015 IBC, that's the only way my crews know how to build. Which means they, including my professional (plumbing, HVAC and electrical) subs, everything will be brought up to, and built to, 2015 IBC." Unfortunately, I found out the hard way that this is not the case. Estimates to repair the issues caused by Mr. Broussard are running between $80,000-$90,000. Despite his warranty claim, Mr. Broussard has made no attempt to fix the issues. I have made complaints to the Better Business Bureau and on Angie's List that have gone unanswered. The project consisted of a complete remodel with a 2nd floor addition. The house was originally a one story house which had a flat roof that contained 8 roof drains that fed into gutters to take the water away from the house. When the 2nd floor was added, Mr. Broussard did not install replacement gutters which causes the water to accumulate around the foundation of the house when it rains. When removing the roof for the 2nd floor, the East facing living room wall was not braced and as a result fell over. There were 3 large bay windows on this wall that subsequently shattered all over the pool deck and inside the pool. The original 2nd floor design that I had a structural engineer design was changed by Mr. Broussard (with my consent) however when I questioned him on the chimney height he kept reassuring me that it was within code and did not need to be addressed. I have since contacted a building inspector who has confirmed that the chimney is not within code. The wall containing the sliding glass door and the East facing wall with the replacement windows were not properly sealed and leaks during heavy rainfalls. Mr. Broussard made unsuccessful attempts to repair the issue but what I am left with is two exterior walls that leak significant amount of water in my house when it rains. In addition to the walls that leak, the chimney does not meet code and needs to be raised to do so. So now I am left with two walls that leak and a potential fire hazard. A 2nd floor was added to the house with a pitched roof. I elected to have Decra Stone Coated Steel used for the roof covering. I was assured by Mr. Broussard that his roofers worked with Decra Stone Coated Steel before and knew how to install it. The roof was installed in Dec and leaked with the first rainfall. Over the next 6 months, numerous attempts were made to fix the leaks to no avail. The Decra appeared to not be properly installed, but when I questioned Mr. Broussard if this is the case, he would re-assure me that it was done properly. In June the roof sprang 8 new leaks along with some persisting leaks that were never repaired. I was told in that he would be at the house on Monday morning to address the roof but he never showed up nor have I heard from him since. I contacted the makers of Decra Stone Coated Steel and they in turn sent out a manufacturer rep to confirm whether or not the roof was installed properly. Upon the manufacturer rep’s inspection, he confirmed my suspicions that the roof was not installed properly. According to the rep, there are major issues with how the roof was installed, each one contributing to the current leaks and susceptible to future leaks and pest’s infestations. Due to the way the tiles were fastened to the roof (improper placing of screws) the tiles are now compromised and would require replacement. In order to fix the problem, the roof will now have to be taken down and replaced with new tiles. I have had estimates ranging between $54,000-$62,000. The prior roof was a flat roof which had 8 roof drains that collected the water on the roof and ran it down the gutter spouts away from the house. The house has been thru heavy storms in the past and had never leaked at the foundation. After building the new roof, Mr. Broussard has refused to install gutters and as a result, the water during heavy rainfalls collects at the foundation of the house. Up to 5 rooms have had water leaking at the foundation. Three of the areas that the water is coming in at are also walls that Mr. Broussard rebuilt, leaving me to believe that the leaks are a combination of two things; the lack of gutters and improper building of the exterior walls. Mr. Broussard brought out crews to install French drains to "solve" the problem rather than installing gutters. Two areas the sidewalk was tore up to run the drains under them but the sidewalks were not replaced/repaired afterwards. a liner with silicone was used instead of flashing along the foundation which is already coming apart from the brick thus allowing rainwater to get between the liner and the exterior of the house. The house still leaks to this day. The house was gutted down to the studs and all of the old ventilation system was removed. Mr. Broussard's HVAC subs re-located my old system (installed 2010) and the new system in the recently built attic space. They also ran all of the new vents and returns. The AC units have been running since April 1st. Approximately 2 months after running the units, my original AC unit stopped working. Mr. Broussard had his AC sub to look at the system and said that it was a blown motor. Mr. Broussard told me that he would contact me later that day with an estimate for repairs (that never happened) I called another company to come out to take a look at the system for a 2nd opinion and it was discovered that the house is severely lacking the proper amount/size of vents and returns to allow the systems to run properly. The system with the blown motor is a 5-ton unit which requires 2,000 cfm. The ductwork that is supporting that system is only allowing 835 cfm which has the variable speed motor overworking itself which was likely the cause of the blown motor. The new ductwork will cost approximately $6200 and a new motor $1400. The addition of the 2nd floor came 2 upper deck balconies. 1 of the balconies was built off the side of the house. This balcony required 2 support posts. The footers however were not aligned properly and as a result 1/2 of each support is not supported by the footers. When I questioned Mr. Broussard, his response was that it was safe. The tile on the balconies are already beginning to come up when they are stepped on. Mr. Broussard did not use a contractor's dumpster to collect the debris instead he allowed his crews to throw all the building debris on the ground. As a result, the yard and gravel driveway is littered with building materials, broken glass, nails, screws, broken concrete tiles, etc., creating a hazard for my kids who would like to go outside and play in the yard. During the renovation process the crews did not support an exterior wall that contained 3 large bay windows. As a result, the wall crashed down and all 3 windows shattered leaving glass all over my pool deck and inside the pool. After several attempts to clean up the glass, glass can still be found not only on the deck and surrounding areas but inside the pool. Glass is continuously being sucked into the filter system which has been causing tears in the filters to the point that I have to replace the filters. Naturally this is a hazard for my children and myself who would like to enjoy the comforts of our swimming pool. In addition to the broken glass, the lack of use of dumpsters resulted in scratches and stains inside the pool and deck. This led to additional expense on my part to return the deck and pool to its prior condition Some additional issues include but are not limited to, 1) The upstairs hallway had 6 Phillips Smart light bulbs that I purchased at approximately $50 a piece which were mistakenly thrown away and never replaced. A mistake that cost me an additional $300 out of my pocket. 2) The lights above the kitchen bar are not centered properly. 3) The children’s room closet has a large gap between the two folding doors where they were not measured correctly. The right door also drags on the floor when opening. 4) The windows were not measured properly and as a result, 5 of the blinds do not fit. The blinds purchased for the living room 3 large bay windows were not the correct style of blinds and the blinds that he did purchase for them are 2ft too short. This leaves me with 8 set of blinds that I have to purchase myself. 5) the new carpet stained with paint from the workers not laying down covering when painting. 6) The master bathroom tile has the cut edges of the tiles exposed and cuts around the fixtures are too large leaving gaps that need to be taped over to prevent water from getting behind the wall. The tile in the game room was not covered when they painted which resulted in paint getting all over the new tile floor 7) Mr. Broussard's crew broken several windows in the house. They finally replaced the windows but forgot 1 which is still broken to this day. To date Mr. Broussard has yet to complete the project nor remedied any of the issues listed above. In my opinion, this project was not properly managed from the start. I have been extremely let down by Mr. Broussard on how he has handled this project and his lack of concern in properly addressing the issues. I have added pictures to this review however Angie’s List only allows 10 pictures to 1 review. If it were not for that, I would post every picture depicting the issues for all to see. After all, a picture is worth a thousand words. Unfortunately, I am only limited to 10.
    - Stephen G.
  • A
    Roman called within a half hour of arriving at our home. We were having an issue with our AC and needed an estimate for future work. He assessed the unit in our attic and discussed the options and gave us an estimate for the future work. He was not only knowledgeable but also very friendly, courteous and respectful. He is a great representative for this company and for excellent customer service!
    - Laurie H.
  • A
    John maintains our air conditioning system and keeps it running at its peak performance all year long. He is always so nice and professional when he comes to my home. He wears booties over his shoes to protect my floors and no one has ever done that before. He was even running behind last time and the office called us in advance to let us know and make sure it was ok. All Service is very easy to work with and they really do treat you like family. I would highly recommend using this company!
    - Carrie R.
  • A
    They have been real good. They came out and was working on a zone controller system problem. There was several trips. It was about $79 plus the part that was about $350. When the issue was resolved, it was under $500. I don't think they are the highest but I don't think they are the cheapest. It was good quality. I have used them many times.
    - Alan W.
  • A
    I have been using On Time Experts since 2016. I joined because of their Front of the Line Family program. They also have a special for First Responders and Military Personnel as well. They have come out to do proactive heating, cooling and plumbing inspections since I joined. I feel much better knowing everything was checked. I have had a home warranty for almost 21 years and will continue to keep it, but I can only call them for service when something goes wrong. With On Time Experts I can hopefully catch a problem while it is still a small one related to any of the three most expensive repair items in my home. And, by doing yearly maintenance checks it should extend the life of all my units. On Time Experts calls me to let me know it is time for my system check-up. Prior to each scheduled service I have received a reminder call and an e-mail with the service technicians name. Every technician has been very professional, knowledgeable and "Over the Top" courteous. And, it starts with the tremendous attitude of the staff answering the phone or making the service appointments. I imagine there may be some companies out there who will charge less, but if you want service excellence with the guaranteed backing of a company that has been in business since 1965 then you need not go any further than On Time Experts. By the way, if everything I included above wasn't enough....during business hours a human being has answered the phone every time I have called, no recorded phone tree, push button, time wasting. Now that is customer service from the "Old School".
    - Bill H.
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HVAC Contractors in Wylie

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