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Air Duct Cleaning reviews in Windcrest

Real People ~ Real Reviews ~ Real Results

  • Manuel and Mari were extremely courteous and professional throughout the project. They communicated clearly and completely the services that they were going to provide including before and after pictures. Work was scheduled and completed in a timely manner. They not only cleaned up thoroughly after their work, but collected and hauled away unwanted articles that had been stored in the attic. In addition, they completed and submitted rebate paperwork.
    - Karin C.
  • They were great. It was more expensive than I thought it was going to be. I wasn't expecting it to be as costly, but they did a good job. I can't complain about the work that they did. The cost is about the biggest thing I would probably cry about. It was good. They did a good job for what all they did, and they gave us a coupon which we plan on using. They had to change their time. They were supposed to come earlier, and they got tied up with somebody else's house. I mean it really wasn't there fault, but I kind of wanted it to have been done already. They were supposed to come that morning, and they ended up not coming until the afternoon. They did get here at the time that they told us they would get here, once they called and told us they had to change the time.
    - Regina B.
  • Very disappointing. The price was $79. When tech showed, he told me $79 was the price of cleaning with water, only. For an additional $100, cleaning chemicals would be used. I refused the additional 'opportunity', partly due to annoyance and partly because I wanted to see what would happen with just water. Tech proceeded with water and some cleaning was effected. However, he sped through the job, leaving uneven patches of clean(er) and dirty floor.
    - Virginia l.
  • Everything went well and the technician was knowledgeable and thorough, plus friendly along with it. Would hire again. Plus they guarantee their work and follow up visits are about 10% of the original price.
    - Nancy M.
  • They sent two specialized technicians to handling HVAC (Justin) and plumbing (Desi) concerns simultaneously, which was an excellent use of time for us.  We had some significant cooling variances in different parts of our house.  Justin performed a thorough inspection of our system and ductwork, washed the condenser coils, and verified amperage draw, temperature change, and air flow.  That evening, we noticed the one "hot" room was cooling properly with the rest of the house.  Desi tackled our two toilets which were leaking and not flushing correctly.  He ended up doing a complete rebuild of both toilets.  The cost for the rebuild ($399 each) took me by surprise, especially since a new toilet can cost as little as $100, not including labor & installation.  It makes me wonder if we should've just replaced instead of rebuild.  Desi also worked diligently in our very hot garage on a sweltering San Antonio afternoon to flush our water heater and bring it up to code.  Both technicians were professional, courteous, and committed to doing their job right.  It was very clear in their explanations and focused efforts throughout the entire project.  We will definitely use this company again.
    - Lisa A.
  • The provider was on time and professional.  I was running a little late and he waited for me to get home and was nice and courteous.  He had the dryer out and apart in no time.  He replaced a part which he charged about $40 for.  Then he cleaned all the lint that was built up around the dryer drum and motor which was what was tripping the sensor.  We usually use Angie's list to get our main dryer vent cleaned but that wasn't what caused it.  I even got a kit to vacuum out the dryer's vent area and still couldn't have gotten to the lint that was around the drum and motor.  The technician - Brian - was nice and courteous and did a great job.  He cleaned up after himself - all the lint - and put dryer back in place.  He charged about $125 for labor so I was glad I bought the deal that included the $50 credit.  Overall - great job and we'd use them again.
    - Janet W.
  • I use Shafer Services for my annual A/C checks.  When Rodney came out on a 78 degree day and said that I had a 5 degree difference between my return air at the return grate and at the whole-system air filter at the air handler, I knew there was a big problem. Add to that the dirt marks at our A/C vents and damage to our duct system from previous service calls over the years, and there had to be big leaks in the system. I asked Rodney to schedule me for a duct air flow test to see how bad it was and to see if I would qualify for the CPS duct air flow rebate program. 


    Booth came out to conduct the test. The testing indicated 63% leakage between the returns and the vents. I didn't want to waste any more money fixing my system each year, I didn't want my family breathing attic air any longer, and I didn't want to continue to waste money on our electric bill. Booth gave us an estimate for replacing the ducts, but said that he would not recommend doing that without replacing the air handler/furnace (they are one and the same for this system). Our old furnace was installed with the service panel on the wrong side, so our service folks were having to climb over the unit or the ducts to service the system, causing damage with each service. Having a 10 year old system, we decided it was time to stop throwing away money, bite the bullet, and buy a new system. Booth reviewed the system options with us, and told us about a new variable speed air conditioner they were offering from Daikin.  We were already spending a chunk of money on the system, so we decided to go with their high end option. The initial price Booth gave us was pretty high, but he said Shafer was trying to get some training on installing this new system, so he could probably get his company to lower the price.  He also mentioned a manufacturer rebate and CPS rebate for the system, in addition to the duct air flow rebate. We talked about duct design and cutting new returns and vents, and told him we'd get back with him about our decision.


    I called Booth back in a couple of days.  He offered us the high end Daikin system for the two speed A/C price, $3000 less than he originally quoted us. I procured financing, and Booth told me that there would be a cash discount for us as well. 

    Hector and Charlie, along with a couple of other folks, came out on the first day to start the install. The job took three days.  Shafer brought in a portable A/C unit to help with keeping the house somewhat cool, but we mainly stayed on the other side of the house, which has its own A/C. The guys were very clean with their install.  They used shoe covers inside the living areas, ran mats from the front door to the attic ladder for the duct removal, caught all of the dust and sheetrock in boxes when cutting the new vents and returns, and swept the floors daily.  Hector and Charlie were very professional and took care of any concerns I brought up. They also handled the install well, dealing with all of the issues that a 40+ year old house has. 


    One problem arose when one of the newer guys on the Shafer team knocked down a sheet of ceiling sheetrock in the garage. The installers assured me that they would take care of the damage. They cleaned up the fallen insulation and sheetrock, and called a subcontractor to repair the damage. The repair of the sheetrock was done well and will hold up a lot better in the future than the previous sheetrock.  I understand that these things happen from time to time, but I had pretty high standards for the sheetrock repair, and they were met.


    Steve came out for the final walkthrough, and I mentioned to him that the flue was a bit crooked on the house.  The old flue was crooked as well, so Steve said he thought it might be a problem with the roof flue vent and that he didn't want to mess with it too much and damage the roof.  When he went up to adjust it, though, he had no problems fixing it.  Steve called out the City of Windcrest to inspect later that week and the inspection went well (though make sure to ask that the inspector not pull out the fuses for a computerized air conditioning system). Our final duct test showed that our leakage in the system was cut to 5% - which qualifies us for the CPS Energy duct rebate.


    The new system runs very well.  It is a much quieter system than we had previously, both inside the house and outside. It's computerized, though, and a normal A/C tech would need some additional training to service it. Shafer has asked us to provide feedback on the system so that they can provide it to Daikin, since this is a brand new line of air conditioners from Daikin (which bought Goodman out of Houston).  At this point, I'd recommend both Shafer and Daikin to anyone looking for a professional install of a quality product.
    - William Dickson D.
  • I didn't pay Alamo Air Duct Cleaning extra than what was on the big deal. I would recommend them. I didn't have a problem with it even if I do not understand how everything really works but I was satisfied with their attitude. They were friendly. I thought they would go up in the attic but they did not and I had the service before I paid $300 but they were up in attic so I don't know how to rate their work was but for what they did and with the equipment they have to carry I felt that it was worth it. They were on time. I probably will use them again but it's probably going to be a few years before I even consider it.
    - Trudy E W.
  • They were very good. They were thorough. They used an extra long vaccum hose. They went from one end of the duct to the other. They told us what we thought was mold was not; it was just a collection. The duct work had a leak and they repaired it. They took all the covers off of the duct. They told us our ducts weren't too bad. They cleaned the air returns.
    - FRANK H.
  • Affordable arrived right as scheduled and did a good job in a short time. The men were pleasant, helpful and neat about cleaning up after they were done. I was also very pleased with the price as well. Definitely it was a pleasure doing business with them.
    - Nick D.
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Air Duct Cleaners in Windcrest

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