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Find Top-Rated White Oak Custom Furniture Makers

There are 2 top-rated custom furniture makers in your area.

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Furniture reviews in White Oak

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  • On the date of delivery one sofa was delivered in good condition. The other, however, had scuff marks on the front where the vinyl material had actually been rubbed off. The delivery men agreed it was damaged and took it back. A second delivery date was set by the company. Upon the delivery of the second sofa it was also damaged. Material was scuffed off the side and there was a tear in the material about an inch long. Again, we refused the sofa. When the third sofa was delivered it had five circles on the back section of the couch that appeared to be burned into the material. They were perfect circles about the size of half dollars. Very unsightly and an obvious defect as opposed to a variation in the run of the material. Soon afterward I received a call from the store manager, Jesse Freeman. He informed me that we were too "picky" and that they were just going to refund our money. I told Jesse that it wasn't that we were too picky because we had accepted the first sofa the first time it was delivered because it was not damaged. I was shocked that he expected a customer to accept damaged goods. I asked to set up an appointment with him and the regional manager so that we could all three look at the couches that had been rejected. Jesse put me on hold while he talked to his regional manager. When he returned he said his regional manager didn't have time to meet with me and they were just going to refund our money. The next day my wife called the main store in Shrevepor La. and talked to yet another person in the chain of command. She had originally purchased the two sofas. This person told my wife that we had not spent enough money (he called it a dollar point) for us to warrant the kind of service from his company we were expecting. We couldn't believe what we were hearing. In other words, Ivan Smith only offers good customer service to customers paying over $1,600.00 with them. Final result - we received the refund check but ONLY after I had to call and ask why it was taking so long to receive our refund. We found this company to be totally insensitive to our complaint and totally uncaring to resolve the problem. It was easier for them to just send us a refund. One last thing. When I was talking to Jesse the first time he told me that he had personally inspected all three couches and that the damage was not so bad that we shouldn't have been willing to accept the sofas (that in itself was unbelievable). But at the end of our conversation he asked "when they could pick up the sofa". That's when I realized he had not been honest with me when he said he had personally inspected all the sofas. How could he if he thought we still had a sofa? When I pointed this out to him, he became defensive and said he thought we still had the first sofa that had been delivered. Of course, if we had still had the sofa it still would have been impossible for him to have "personally inspected" all the sofas. Totally untrustworthy.
    - Mark D.
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Custom Furniture Makers in White Oak

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