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Plumber reviews in Valley View

Real People ~ Real Reviews ~ Real Results

  • We contacted Joe, who we've used several times before.  The first encounter was great, so we used him again over the holidays for a leak in our sprinkler system.  He did not show up at the time promised and we finally contacted him to reschedule.  We figured it was hectic over the holidays, so we let it slide.  This month, we contacted him to fix a leak found at the kitchen faucet and he said he'd be out that night, never to show up or call.  My husband contacted him and he promised to be out the following evening at 6pm.  We rescheduled our plans to be there to meet him, and again he never showed up and never called.  This is the 3rd time he has not shown up when scheduled, and does not provide a courtesy call to advise he will not be available.  That type of service is totally unacceptable.  We understand that he might be busy or tied up at another call that took longer than expected, but to not call or show up is not an acceptable business practice.  We have no intentions of using the services he provides now or any time in the future.
    - Elaine B.
  • Our experience with Sieger's Plumbing Co went good. They're usually a little pricey, but they do good work. Sometimes, they're not too reliable if they're busy, but once they come out, they do a good job.
    - coco m.
  • They came the same day we called them (actually within the hour even though it was not an emergency). There were two young men who recognized the problem and replaced the faucet in about 10 minutes. They were very professional and courteous.
    - John H.
  • The last time they were dispatched, they took over for a unscrupulous contractor who didn't seem to have a license.  They got here quicker than expected and did a great job of communicating and keeping me informed.  Debbie is a straight shooter and willing to explain any questions you have.
    I wish the home warranty companies would use them every time they have the expertise to solve my problems.
    Danny has also taught me a few things about my AC and heating that has saved me money such as showing me how hot it is in my attic and the savings I could get with an attic vent fan.
    In this last case, I ended up paying the $60 service fee and the home warranty company paid the rest.  I based the $900 price on what the home warranty company tried to buy me out on, I suspect they paid a little more for Dimension Electric as I'm about 45 miles away from their office and I think they told me they charge them a trip charge because of the distance.
    Thanks,
    - STEPHEN G.
  • There was some question early on about paying a higher service fee because we were a ways from their office but the Home Warranty company told them they would take care of any add-on fees and I didn't need to worry about those so they agreed to come out.  They were here within 3-4 hours of making contact with them.
    They replaced the line from the attic to the refrigerator as we thought that was where the leak was.  After Louis did that, we hooked up the refrigerator and realized that there was a leak coming from under the refrigerator.  He called the home warranty company and told them.  I thought someone would be upset they replaced the wall line since the leak was somewhere else but no one seemed concerned.  The nice thing was the Home Warranty company called me a few minutes later and offered to send a refrigerator repairman out which was nice and saved me some time making a call and waiting on hold to talk to someone.
    Louis raised a concern as to whether the home warranty company should cover the repair.  He thought it wasn't plumbed correctly but the home warranty company said they cover it.  I was a little nervous when he did that but it worked out and he seemed very good after that.
    He gave me an estimate of $385 to replace the Pex line with copper but since I had recently paid someone to replumb the house with copper, I decided to ask them to come out and do it and they have agreed to do so.
    - STEPHEN G.
  • I thought Paul was thorough and easy to work with. He told me part of my problem was my water pressure was too high and suggested I install a pressure regulator. I had two leaks. He fixed them both and when I told him that this had happened a couple times, he went beyond the washers and checked the seats they went into and replaced them.
    - STEPHEN G.
  • On February 18, 2010, he called me and told me he was down with the flu and wanted to send his helper out to work on the shut off valves. I reminded him we also needed the leak worked on. The leaking toilet seal was a little more involved than anticipated so a second trip back was needed for parts. John's helper may be a fairly good plumber but probably isn't as strong on the business side. John had told me his rate was $96 an hour. He ended up charging me 3 hours @ $96 for his helper plus a $27.50 trip charge to do the shut off valves. I think part of that was because they ended up having to bail water out of a hole they had previously dug. In addition, they charged me $139.60 for repairing the toilet flange and resetting it. They were supposed to call the home warranty company first if it was over $125 but his helper didn't do it. He still wanted to get paid so I paid him since John had done a good job for me on the previous job but I wrote on the tickets I was not pleased with the overages and asked for John to call me when he got well. John called me about a week later. He agreed he had told he thought they could do the shut off valves in two hours but he said he didn't promise it to me. I asked him why I was charged $96 an hour for his helper when there was no licensed plumber here. He told me that his helper was close to getting his license. He did offer to call the home warranty company and move the trip charge to their ticket but he wasn't willing to negotiate on the charges. He did call the home warranty company and sent me a corrected ticket for that work to increase what I would be reimbursed for.
    - STEPHEN G.
  • I was impressed with their professionalism and keeping us informed. They did their best not to tear up any more walls than necessary and did a good job of cleaning up when they were done. The job took a little longer than they first estimated but since it was a fixed price and I told him up front that I would be flexible as long as the water was on when they left, I was happy with the job and result. We had one minor problem a day or two after they left and they were out pretty quick to fix it.
    - STEPHEN G.
  • I have used Sieger’s Plumbing for years and would use them pretty much all the time if my home warranty company allowed me to. They answer their phone and are easy to work with. They will look out for the customer when a home warranty company is involved although they prefer not to work with the home warranty company directly. They have been helpful and provided good advice over the years.
    - STEPHEN G.
  • I think they are new to our area in Gainesville and when I have called have come out in less than 24 hours. I first called them for an estimate to re-plumb our polybutelene pipe that is getting old. I thought there estimate was reasonable at first. We ended up having a leak a week or two after they were here. Their estimate said they give a 10% discount on follow-up business so I figured it might be good to call them for the leak and then I would get a discount on the larger job. One thing about these guys is they like to fill out their paperwork and whatever else they do when they get in the driveway. Don't be surprised if they leave you standing in the driveway while they start their paperwork for 5-10 minutes. This happened more than once. Even though the plumber had been here and knew what kind of plumbing we had, he didn't have the basic T or fittings for our pipes. He spent a whole lot of time on the phone vs. working and charged us labor to drive 30 miles to Home Depot to get the part. The bill ended up being $361 for a relatively minor leak at a T-joint. It should have been half that or less if he had gotten off the phone and brought the basic parts. He wouldn't even give us the Angie's List discount saying we were going to get reimbursed by our home warranty company. He only grudgingly gave us the refrigerator magnet for future discounts. Shortly after he left, I got a call from someone in Ernie's office asking whether we were satisfied. I told them I was disappointed in the service, the high charge and perhaps an hour or so that he spent on the phone. They put me through to the supervisor. We discussed it and he said he would get back to me. He did call back and leave a message but then didn't return my call when I called back. I called him a second time a week or two later and refreshed his memory. He said we had not been treated right but made no offer to do anything about it. We talked about the re-plumb job. He offered to send someone else out to talk to us about it. When he came, he did the same, sit in the van for 5-10 minutes doing paperwork while I waited in the driveway to show him what was needed. He confirmed the original estimate of about $4700 and said they would give me the ten percent discount. However; he said if they ran into any surprises or problems, they would charge me $175 an hour in addition to the bid and he didn't want to be very specific about what the surprises might be. He wanted me to sign on the spot but I decided I wasn't comfortable with the $175 an hour for any surprises. I've since found another contractor on Angie's List with a better price and agreed to cover everything for the bid, not leave himself an out for "surprises" @ $175/hr. The second plumber was $96 an hour if I needed some additional work down like some outside plumbing.
    - STEPHEN G.
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Plumbers in Valley View

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