Siding replaced with James Hardie Siding, sheathing, house wrap, and gutters replaced.
Initially we felt confident that we had asked the right questions, gotten the right answers, and made the right choice; however we found out that the crew they used to do the job were not their employees but a roving crew they contracted that also served other companies. We strictly requested that they use only their employees for the job but discovered the crew wore the Allied shirts when performing a job for Allied and wore the All-Tex shirts when doing jobs for All-Tex, etc. We also had an issue with how the old material was haphazardly removed from our home which affected the flashing and caused a major leak problem that took 4 months and many trips for the company to resolve. There was also a problem with the gutters that was only noted after the job was complete. It was later discovered that the salesman failed to include two downspouts in his quote, which we also failed to notice so this issue became a point of contention that required the intervention of the Allied management team to resolve. I am prepared to say that once the management team engaged in the process and involved the right people then the problems were quickly resolved but as mentioned above this took approximately 4 additional months to repair the problem and reach a conclusion. Also, I do feel that if their salesman was more customer focused versus focused on the sale and their incentives then they would have been better prepared to issue a correct quote, engaged the correct resources, and professionally represented the Allied company so this job could have been accomplished as originally scoped without the undue issues, delays, and customer satisfaction would have been more inline with the company's reputation for quality workmanship and "doing things right the first time".
Service Provider Response
We certainly appreciate you taking the time to provide a review for Allied. The downspout issue was indeed missed by our product specialist. Despite the fact that we do this each and every day, we do miss things sometimes, and we're sorry that something was missed on your original estimate. As soon as it was discovered, it was addressed. While it doesn't happen often, sometimes when a roof or gutters are replaced, a leak can still occur. In this case, there was a leak that happened when new gutters were installed. The delay was due to not being able to pinpoint where the leak was happening. After several attempts, the leak was identified and fixed. We really appreciate your kind comments and scores on your report card at the end of the job. All applicable questions were answered favorably, and you included the following comments: "Martin & crew were excellent. He consistently called if running late. Listened to homeowner and was attentive to all our requests. Great Attitude, Great Job. Kept his commitment to us!" Allied has more than 40 crews working across the greater Houston area, and while each of them are technically considered contractors, we consider them family. With the volume of work that Allied does (installs more James Hardie replacement siding than anyone in the country; installs more Simonton replacement windows than anyone in the country), our crews are typically fully dedicated to Allied because we have work for them year round. We also greatly appreciate the referral you provided. If you have more, we'll be glad to accept them and even more glad to give you up to $300 for each referral that works with Allied. That's our favorite check to write! Allied is pleased to have an A+ rating with the BBB in each of the markets we serve, and we're proud to have helped more than 40,000 customers with their home improvement projects.
