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Counseling & Mental Health reviews in Stafford

• C

  I called the day before my appointment and said that I didn't think I would be able to make it because I had to have some x-ray work done in the Medical Center at 10:30 am. The receptionist, Amie, said I would have plenty of time to go to my x-ray appointment and make it back to her office for my 1:00 am appointment, so to leave it as is. I wasn't convinced, but I said okay. After giving it some thought overnight, I wasn't comfortable with the idea of perhaps having to rush, rush, so I called and left a message at 7:30 am and said I was going to go ahead and cancel. THEY CALLED AND LEFT A MESSAGE ON MY CELL SAYING THEY WERE CHARGING ME $25 FOR NOT CANCELLING 24-HOURS IN ADVANCE!!!!!!!!!!!! At 11:43 am (when I got out of my x-ray appointment) I called the office. Dr. Norris answered, and I explained how I tried to cancel the day before but Amie talked me out of it, and he said sorry, you still owe me $25. I told him I could make it there by 1:00 if I hurried, and he said that appointment wasn't available any longer - that time slot had been re-scheduled with someone else. So, he basically collected TWICE on my time slot - my $25 and the new patients office visit. Shame on them! It doesn't matter how good a doctor is, if that is an indication of his character, he isn't the doctor for me.
  
  - Chris K.
• A

  The BEST therapist I've used (I've seen 10 or more). Not just "talk" but offers practical helps that really work. She makes me feel like I'm her only patient.
  - Jana K.
• A

  He is very understanding and very open to anything that is going on with me. He is an excellent doctor and is very thorough.
  - Donna A R.