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Water Heater Repair And Installation reviews in Spring

Real People ~ Real Reviews ~ Real Results

  • Paul was prompt, easy to talk with & went through options of brands of appliances, positive & negative. He even advised and helped me deal with possible water damage. Also, was very reasonable $. I will definitely hire again and recommend to others.
    - michael w.
  • Their service and price were great. I compared the pricing to other companies and they came out ahead and had a few extras that were included like a leak detector and new pan. They showed up within an hour of calling them and completed the work about 2 hours later. Left the work area very clean and gave me pointers on how to maintain the water heater. With a 12 year warranty, I hope it will be a long time before I need them again, but I will recommend them to my friends and family.
    - Phillip N.
  • Kevin was very responsive on quoting the work, price was reasonable. On install date he came for the first 2hrs and then left his crew as this was an all day job. I had 2 issues with the heater; 1) The pressure relief pipe is not connected to the drain and 2) the hot water valve was not a spring valve as recommended by the manufacturer. I notified Kevin’s admin twice on issue 1) and never got a response. Issue 2) which caused heating issues I just called another company. I’ll end up spending $500 to fix issues for a $5k job.
    - Agustin C.
  • I contacted Houston Water Heaters to inquire about replacing my current water heater. I had used them several years ago at a different address and was satisfied with their services. I got a call back from Steve the owner. A very strange conversation...he asked me a number of questions about my situation and seemed to go out of his way to imply that there were going to be a lot of expensive add-ons to do the work for me. Overall, he seemed very unenthusiastic about doing the job. I asked him for a price estimate and he said he was out of the office and told me to look up the price of a water heater on their web site. He said he was going to his son's baseball game and would contact me the next day to give me an all-in cost estimate. He never called back. I was surprised in that I had previously used them and was satisfied. I think he just didn't want to take on the work...I'm not sure why. I believe that any private business owner should have the right to do work (or not do work) for whomever he pleases. No problem. However, I would have preferred to just hear "sorry, I don't think we want to do the work" rather than communicate that indirectly by just not following up.
    - David K.
  • I've actually called on Daniel several times for plumbing work - from leaky faucets to replacing my water heaters. The most recent visits, I had a busted pipe due to freezing weather and I had a pipe busted underground which lead to a huge water bubble under my grass (it was very scary looking). Daniel is always amazing. He's professional and does high-quality work. I hightly recommend him.
    - Meridith A.
  • The installation of the water heater went very well. Britton Waterworks Plumbing was most efficient and professional in every aspect of the service job from the initial customer service to the final installation of the new unit and area clean up. A very first class company.
    - Chris W.
  • Excellent. Very responsive and professional. Joe was quick to respond, up front with everything, great communication, timely installation, followed through with all promises, clean job, prompt. Everything was handled the way you hope every transaction goes involving a service job. Highly recommend.
    - Lance & Nicole W.
  • I called around to get quotes from a few companies with good reviews. This one gave me the best price. Their response was quick and clear, no hidden cost what so ever. The team worked efficiently and left no mess behind. They not only installed the new machines but also replaced some parts with better quality products and put on 2 new leaking alarms. Joe let me know where they were during the whole process and answered all my questions. A job well done!
    - Wei Y.
  • The team was on time, efficient and extremely courteous. I collected estimates from several other companies around the area and ultimately went with McKinley due to how honest and friendly they've been during other smaller jobs. We also realized that we had purchased the incorrect toilet size and instead of leaving us with a toilet we weren't excited about - the team waited for us to quickly get a new one to the house from the store... no grumbling or complaining. I was also impressed how little mess was made during a water heater replacement in our attic. In another house we did this and I had to mop and clean the floors immediately after they left - with McKinley this was the case. Great group of people!
    - Jaclyn D.
  • great, we were originally scheduled for installation right in the middle of Hurricane Harvey, they got back with me right away to reschedule, I had to cancel and reschedule several times because of my family's changing work schedule during and immediately after Harvey, and the company was responsive and polite and flexible.
    - Lisa W.
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Water Heater Installers in Spring

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