Unit stopped working 13 months after purchase
Replaced spring but then technician tried to sell us a new overhead unit over replacing our existing unit that was still in its warranty period. However while the technician was in our garage, he proceeded to damage our car, one we had owned for only a month. When confronted, he denied it as he could given no one witnessed it. The specific damage was a large vertical scratch and a dent, which we deducted to be caused by the large cordless screwdriver sitting on a ladder next to the door with the scratch. To add, the estimated $700 in damage never should’ve occurred as the car was IN the garage, which we came to learn that the tech was not following company policy by performing work with a car in the garage. We proceeded to have a debate over the damage, tech continued to deny cause, and the owner instead of considering the customer viewpoint, sided with his employee. The employee was his son we came to learn as the owner proceeded to tell my wife that he always tells the truth so he must have not done it. Instead of offering to immediately come out to our residence to attend to this matter, the owner simply stated that the customer was wrong and the company was not liable. I reached out to him to schedule time (upon his request) to view the damage but all subsequent follow up has not been returned. Bottom line is that the Perry Garage Doors has employees that are not bonded or insured, not fit for work as this technician had hand tremors, tries to sell the customer equipment that is not needed, has no regard for company policy and clearly operates with lack of integrity and moral character. The owner kept stating that his reputation speaks for itself but perhaps all those high star ratings from previous clients were all from folks that got lucky. You can all make your own choice in whom provides these services but if I am an Angie’s List, I would strongly consider a more thorough review of the vendors on your program. Unfortunately for us, we called upon one that does not belong in business.
Service Provider Response
If this damage was caused by my employee, I would have graciously accepted responsibility for it. My company has an impeccable reputation in the Kingwood area. I've had a couple of mishaps over an 18 year span, and I've always taken care of my customers. The unit (Garage Door Opener) went out because of faulty springs. We advised this customer to replace the springs 13 months ago. Labor warranty is for 12 months. Defective springs voids any type of parts warranty. I am also insured and my employee is bonded. I refused to file a claim because of the fraudulent behavior of the customer. [Member Name Removed] walked into the garage immediately upon completion of the work. She had her check book in her hand as she came out of the door. She never made eye contact with my employee. She came around the car, and immediately looked down at her vehicle, and proceeded to throw a literal tantrum. She didn't ask my employee if he scratched her car. She immediately accused him, and started insulting him. She demanded that he pay for the damage. I saved multiple pictures of the damage. If a cordless impact fell from the top of my employee's ladder, it would have made a terrible noise, and caused way more damage then what was caused. This is not a typical situation. This is a classic case of someone trying to make a company pay for their mistake. This review is full of false information.
