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Boarding reviews in Spring

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  • She does wonderful, wonderful work. They are close to Alben. We use them all the time. We've been going there for probably 6 years so I don't know if we pay what a new customer would. We would highly recommend her. She also does boarding.
    - Malcolm D.
  • They charge by day. I guess they would charge by quantity as well. We used to love them. The last 3 times we picked him up, he was like, freaked out. He was really weird. He is a weird dog. The weirdest things freak him out. So I don't know if it's them. If it's dark outside, or overcast, he moves furniture because he is scared, so it might not have been them, because he gets kind of funny at home. Every time I pick him up, they are like "Aww, you are Pooper's mom!" They were really sweet. Every time I called they knew who I was. They'd send me pictures every day.
    - Hunter L.
  • When I checked in I forgot my dogs shot records and apologized and said I could get them via email and/or phone right then. I was told that wasn't necessary. They didn't need to see them. They told me they did have a policy was - every dog needed shot records but that was only enforced for people who did not look trustworthy. Wow!! I was told one price over the phone while booking the stay, on pick up I was told a second price. When I questioned this price and showed I had checked at a certain time thus showing they were over charging me, they changed the policy they just told about to justify the higher pricing. Very unhappy with the customer service all round.
  • They have a really nice boarding system set up. It is a piece of land that is twice the size of the vet?s.
    They have a little house, like a dog house and a run in front of it. The dogs can run inside and out and see the other dogs. 
    They have always been wonderful and the girls that work there obviously, the dogs, they do cats too.
    I haven?t used anybody else since I started going there.
    - Alan M.

  • This past Thanksgiving (last week) week was at least the 5th time I have used Tomball Resort?and the LAST.  When I dropped off my dog, I told the girl who checked me in that I wanted to see where she was going to be. The other girl at the desk said (somewhat rudely!) that I could not go back because they were in ?rotation?.  She then said I could see where she was when I picked her up!  I asked her how long they would be in ?rotation? because I was not dropping her off unless I saw where she would be and she said an hour and a half.  I think she thought that would discourage me but we left and returned later.

    When I pick up my dog on Saturday after the holidays, she was trembling, cold and wreaked of urine, which apparently someone had tried to cover up with a spray of some sort.  As I drove home I tried to comfort her by putting her in her bed but realized that was also wet with urine, as was her stuffed toy! 

    I paid for a ?suite? for her and find it hard to believe that if she was in a larger space, she would wet her bed.  My guess is that they had a larger dog needing space and they put my 4 pound Yorkie in a small kennel.

    Now she has been home for 3 days and she will not even eat without serious coaxing.  She has always been a voracious eater but she has not been herself after being at TPR.  I will never know what happened but for $360.00 my dog should   at the very least be HAPPY.  Instead she is traumatized!  NEVER AGAIN!

    - paula w.
  • This is a great place..the doggiies all love it there and you can tell the owners and staff love what they cages and they all have little beds to sleep on.plenty of play time..My dog has been there twice and is going again day after thanksgiving for a week..The price is very reasonable and they have a lot of repeat business...Feel very grateful to have found them.
    - Susan K.
  • We were told we could pick up our dogs before 6:30 pm on July 3rd.  Their website stated this and it was confirmed in person.  We arranged our trip so that we could fly back that afternoon.  We called to confirm we were coming and were told at 4:30 pm that they were closing early and that we would have to wait 2 days and pay an extra holiday fee for the 4th.  When we pressed them, they blatantly lied that their notes stated we had been informed about the early closure upon drop-off.  We know this was untrue because the person who told us they would be open until 6:30 pm was the same person who claimed their "notes" stated otherwise.  I will not be using these mendacious price gougers again.
    - Lee V.
  • Penny is a great trainer.  The organization is very reasonably priced (I looked at their pricing to see if I would board my own there – don’t remember what it was but thought I would certainly have no issues with their pricing.
    - Lori E.
  • The dogs are not kept pinned up all day, but allowed to be out and with other dogs their size. They also have a webcam on their website if you wish to check in on your dog(s) while you are out of town.
    - Robert S.
  • We just moved here in September to Houston and they have taken care of Sparky a number of times throughout the year. Took great care of him. They are friendly people that own that place. They love the pets. They take good care of your pet. They know who every pet is and they know who every owner is. They really get to know you.
    - Cathy N.
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Kennels in Spring

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