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Home Builder reviews in Spring

  • A
    Milton Fuselier
    The patio/ storage/new roof job went smoothly and was completed in a timely manner. When problems started to develop, Milton was quick to address and correct. Foundation/ plumbing job took a little time to repair, there were some delay issues beyond his control. The roof job was completed in a long day. Workers stripped off the old shingles and replaced felt paper, metal striping around roof edge and shingles. The fence job took awhile to get to because of cold and rainy weather, but when that cleared the job was completed in a little over two days. Cement for the posts had to cure before the fence construction could begin. He did a great job on the gate. He custom built on site and is very sturdy. We had a lot of ponding in the back yard so we had Milton install underground piping to remove excess rain water.
    - stella y.
  • F
    Team 6 Renovations
    The sub contractor they employed to initially handle the project was not reliable or professional, when deadlines were missed I was promised additional services that were not followed through with. I had to live in the house during the remodel because of my pets, I was often out of town giving them the opportunity to get the work done faster only to come back home and nothing was completed as told, this happened on numerous occasions. The initial contractors painted all over the existing windows throughout the house. The painting had to be redone by other hired labor. My large screen TV was stolen from my house and Team 6 replaced the TV and the initial contractor was at this point was terminated. A new crew was brought in at this time and the work progressed but very slowly as Team 6 was trying to manage too many projects at the same time. Even though I had already paid my money upfront in installments and the project was late I was made to feel other newer projects took precedence over mine. I was told the project was take 4-6 weeks weather permitting. I have paid $27,000 to Team 6 and they have abandoned the project since January 2018 with out installing the windows or doing the corrective work. I was told on numerous occasions various excuses as to why the windows hadn't been installed. I have reached out numerous times by email and phone to resolve the situation only to be told they don't have the money to complete the project and are dissolving the business even though I have already paid for the work to be done in advance. They have told me to keep the $2000 that is owed on contract and to call it even. When I told them that was not acceptable they suggested I could pay the contractor direct and they would install the windows, once I got this approved from my bank stating the money would only be paid to contractor once the windows and corrective work was done. I was then offered a refund of $1,600 to be paid in installments. I gave them a final deadline to complete the work or issue a cashiers check for the $1,600 which they have chosen to ignore. I have had 2 contractors come out to estimate my windows and the least expensive I could find was $6,500. I was also told they were dissolving the business which is clear by their numerous completed project pictures that are posted on Facebook and advertising for new work. Team 6, employees and business partners are now ignoring any attempts at resolving or completing the work they have been paid to do. I have attached all email correspondence showing my attempts to resolve this and pictures of the corrective work incomplete.
    - charlene b.
  • A
    Unique Builders And Development Inc.
    Customer service, communications and the quality of the work were all outstanding.
    From the initial encounter, I was impressed with Steve Zitman and his professionalism, attention to detail and communications. As the planning of the project unfolded, Steve was very easy to work with. My wife and I were very impressed, not only with Steve but also with the Unique Personnel that were involved with our project. We made changes and mediations as the project unfolded and these were easily accommodated by Unique Builders and were seamlessly made. The project flowed as explained and was on time. The quality of our kitchen, bathroom, and garage renovation and remodel is exceptional.
    - Ben S.
  • F
    We contracted with Brickland Homes in 2013. We've been in the house for two years now, so have had time for the emotions of home building to subside. We can still say, without exaggeration, that working with Brickland was one of the worst experiences we've ever had. They claim to be custom home builders, but balked at any requests outside of their 'standard'. They do not have a custom home capability or mentality. Attention to detail is entirely lacking and not once in our interactions did they apologize or take responsibility for issues. They used loopholes and ambiguous contract language to avoid accountability, usually placing blame on us. Change orders did not meet even a minimum level of pricing detail, every change order was incorrect, and all errors were in Brickland's favor. They didn't provide a design consultant, 3D or color renderings during the design stage. Their vendors and subcontractors are not custom quality, and many are barely competent. Our Project Manager was the owner's son, who has a degree in Spanish and Latin American Studies. He was inept, and explained that he was instructed not to respond to us without first getting approval and review from his Mom and Dad. We lived 2 hours away from the build site, and even after multiple, specific requests, progress reports were non-existent. They would not share their project schedule, though assured us one existed. They literally told us that there was 'too much uncertainty and they didn't want to be held accountable'. The build was late in completion, and well over budget. And by the end of the build, our Project manager pretended to lose his phone and would sneak out of the neighborhood if he saw us coming. We have learned from our neighbors that our experience with Brickland was not unique. The list of issues and conflicts we had with them is extensive, but to keep this review somewhat brief, we'll just note that we have a 20 page documentation of our history with Brickland, none of it positive.
    - Steve F.
  • A
    Allied Custom Homes
    Sales person (James Griffin) immediately contacted me about my questions regarding gutters and was able to provide an estimate within a day or two. He was extremely professional and knowledgeable about various materials and installation of gutters. He made several recommendations on material and color and was responsive to my questions regarding quality and price. I would strongly recommend.
    - JoAnn S.
  • B

    About 4 years after moving into our new home, we hired someone to inspect our sprinkler system.  Highland homes hired Ransco  Irrigation to install the sprinkler system.  Many of the sprinkler heads were buried too low.  They  weren't working, so we had to pay someone to correct this problem.

    The landscaper buried all of the trees too low.  The trees look okay for a few years, so nobody knows there's a problem until 

    years after they sign the papers.  I've already gotten a tree expert to tell me the trees were buried too low.

    - Suzanne M.
  • B
    Overall, Brickland Homes did a good job.  We were pleased with the planning process and the majority of the construction.  The house seems well built and the finishes are good.  Strapping was used to tie the roof to the frame to help prevent the roof flying off in extremely high winds.  The time till completion was reasonable.  Around the time the home was complete, we were asked to give a testimonial by the saleswoman which we did.  However after living in the home, we have had a couple of issues that have tainted our view of Brickland.
    We were not particularly happy with the landscaping company used by Brickland.  After living in the house for awhile, I discovered this company had not done a good job of plant placement considering what direction that part of the yard faced.  So we found plants that don't do well in very sunny spots were placed in very sunny spots.  Many plants eventually had to be replaced. The owner of this company was particularly difficult to deal with.
    We have extensive tilie flooring in the home which was installed during unusually cold weather when the home was not heated. Being completely unfamiliar with common tile installation problems, we did not realize that the grout was not going to lose its whitened appearance over time.  Efflorescence occurs when the grout is not mixed correctly, the wrong kind of grout is used or it is installed in temperatures that are too cold.  After some pushing, I got the builder's tile company to come out and acid wash the grout and repaint it.  I was not happy with this solution but they were not going to retile all the floors. This can be a problem later if you want to steam clean the grout - the paint can peel off revealing the original discolored grout.  
    Another issue was a leak in the original roof.  We had open cell foam insulation installed rather than traditional insulation.  It virtually seals the ceiling in the attic.  After being in the home for 5 years, we discovered a water stain on the living room ceiling.  We called out an A rated Angie's List roofer who found a nail hole in one of the shingles over the celing stain as well as some other improperly installed shingles.  I did some research on this type of insulation and found that a leak can take years to make its way through open cell foam insulation to stain the ceiling.  This type of insulation is not very absorbant so does not soak up the water.  
    I e-mailed our construction supervisor with Brickland and wrote 2 letters to the owners.  Their roofer has a 1 year guarantee and we have a 10 year warranty that does not cover the roof.  So legally Brickland has every right to refuse to pay.  However, this was obviously an istallation defect that could not have been detected any sooner due to the particular type of insulation installed.  I provided this information, retained the damaged shingle which matched the weathering of the rest of the roof and offered to have the roof repair company talk to the owners.  The owners finally wrote me back, after my 2nd letter, stating they thought the construction supervisor's response, a refusal to pay, should have sufficed.  No mention was made of the fact that, in his e-mail response to me, the supervisor did not state he was representing the owners with his answer and he provided information that was in direct conflict with what companies who install this type of insulation state about roof leaks. The owners completely ignored the evidence in the form of the damaged shingle and the the the research I found to back up my claim so refused to pay anything toward the repair work.
    It is unfortunate that we had these problems with Brickland.  Since most of our experiences were good, it is disappointing that a couple of really negative experiences ruined my overall impression.  We felt like the roof leak was a highly unusual situation because of the unique insulation and it ws clearly the fault of the builder  They should have paid for the repairs as gesture of good will and out of an ethical obligation to provide a good product.  When responding they did not address any of the information I provided  - probably on the advice of their attorney.  And, quite surprisingly, they they failed to understand why we were initially pleased and gave a positive testimonial but later were not happy despite the fact that the roof leaked due to their roofer failing to fill a nail hole in the shingle. So in addition to not being satisfied with some of the quality of their work, I was also extremely disappointed in the way they handled this out of the ordinary situation.
    - Kerry S.
  • B
    RSFM Inc
    It took them three and a half months to complete the project. They did a very good job. The completed work was very good. The additional looks like it was a part of house. It doesn't even look like an addition. We had some problems along the way, like water coming into the house when they hadn't enclosed an area completely. So we had some traumatic times in the beginning. Other than that, the overall job was a good completion.
    - Robert S.
  • A
    Steve and Trey are an absolute pleasure to work with. Steve's extensive experience in designing and planning was apparent from the start. Trey managed the project without a hitch and helped accommodate any changes during the construction process. The carpenters are very skilled and helpful. Finally, they followed up several times to address any issues once construction was complete. Class act!
    - Brandon S.
  • D
    Cadet Construction
    Horrible is how it went. The 30 to 45 day job ended up taking almost 4 months. We were forced to live in a hotel for a month after we were told it may take a week to move back home. Tile was laid by their sub and after working for 5 days it all had to be removed, cleaned up and restarted with the flooring companies people doing the work. The Kitchen was the biggest problem. Contract was signed on 10/26 and work started soon after. Some appliances finally went in on 12/9 and the rest were installed with the granite on 12/13. Power was off for 4 days after the install and finally turned on 12/17 so no kitchen for 4 days. Cabinet needed to be built around the slide in range and the painters hired as subs actually built it out. It was started by Mr Pell but left job and we did not see him again for a long while. Plumbing was also an issue. The only water in the house functioning was in the tubs as the stools installed, by Mr Pell himself, were leaking around the base. Another plumbing sub was sent in to correct his install. During this time there was no water available for 4 days. Mr Pell totally mismanaged this job and did not contact us as he should have. After the end of the job there was still task that we released him from so we could get the job completed by someone else. A kitchen cabinet door that he was supposed to make and hang is still missing to this day. I have to find a carpenter to make one door and hang it. The electrical contractor used did repair work on fixtures that we are still having issues with today as well. His house painters used did the best job but even they took longer than it should have to do the job. The exterior painters even decided to paint the outside of the house when it started to rain. What??? Several places on the exterior needed my touch up after they left. We signed off to get Cadet Construction off our job, period. Another point on this is that when they showed up to the job, all subs were not totally prepared for the job, including Mr Pell himself. This required frequent trips to Lowes or Home Depot from the job wasting time and of course money. At the end of the day are we happy with the job? Yes, but we could have had it done by someone else in a much more professional manner and a shorter time frame. My neighbor had similar work done that was done in a timely manner and actually looks superior to ours. I would not recommend Cadet Construction or Mr Pell as a contractor to anyone and as a Real Estate Agent, I refer this kind of work on a regular basis and see the results as well. Terribly mismanaged company that only cares about their profits and not the clients needs. Also, do not make any verbal agreements with them as they will not hold up their end on them as we found out. I waited a long time to post this so I had a long time to cool down and apologize to anyone that has used Cadet for this delay.
    - Kim J.
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Home Builders in Spring

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