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Spa reviews in Southlake

  • F
    The woman at the front desk was pretty much immediately rude to me. I explained the situation and that I'd left messages and never been called back - she didn't offer an apology, she just asked for my name. I told her my name and that it really didn't matter that I would just like to use the voucher (which is what the coupon had become since it had expired for the deal on services) to purchase some products. She told me I couldn't do that, that it would only be good for a service. I showed her the voucher, she read it and agreed that it said it was good for the amount paid (cash value - no stipulations) but said she needed to talk to her "manager" and to "have a seat". About 5 minutes later, and after hearing her be rude to a person calling on the phone to say they'd be late, she came out to me and told me that I'd have to get the cash value back from the company that sold me the coupon (NOT what the coupon said) and that the salon would charge me a fee (it was either $15 or $50, I didn't ask her to clarify) if I still wanted to use the coupon there. RUDE RUDE RUDE. Good news, I immediately called the company who sold me the coupon, they credited my card back without question, apologized for the rude treatment I'd received at the salon and said that it would be noted in their records. 

    Bottom line - they were rude, misinformed, unhelpful and had no customer service skills. Don't make the same mistake and buy a coupon related to them!
    - Jennifer G.
  • A
    This was my second visit to Elena and the experiences were both exquisite. The first visit I had a chocolate facial and my eyebrows waxed and dyed: the scent of the chocolate and Elena's delicate fingers on my face relaxed me more than any other facial. She also massages your neck, shoulders, arms and hands. My eyebrows have never looked better. Today I had a micro-abrasion facial and began receiving compliments on my skin by everyone I knew today. She tweezed my brows today since they only needed clean-up. Elena is a gem, very soft spoken and relaxing.
    - Suzi Cole H.
  • A
    It is an excellent place. It is very easy to get an appointment.
    - Amy S.
  • B
    They do great facials and very good body wraps. They are pricey, but they are good. They have great products. Its in a upscale area.
    - Leesa S.
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Day Spas in Southlake

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