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Medical Specialist reviews in Southlake

  • A
    Dr. Webb was professional, friendly, and wonderful. All the staff was very embracing and I was highly appreciative of the very effective phlebotomist. Re the tailbone consult, Dr. Webb was thorough and comforted with an on-the-spot x-ray. Both experiences were seamless and great.
    - Devika S.
  • B
    It is difficult to get appointments. Everything is good. For availability, the particular difficulty is if you have like a blended family. We are a blended family and so, for those who are new to town, you just can't get a new patient in, it takes a while. Once you are an established patient, you can get in reasonably quickly.
    - BILL D.
  • F

    I feel the need to justify this review because it is so bad. I write a ton of positive reviews on many sites and this place is terrible. It may sound like I am the type of person who constantly complained to them and then they started getting bad service. I can assure that is not the case. I did not say anything to them about these problems for over 2 years and then I finally let them have it when I could not take it any more. We moved from out of state and switching all our records here was a process I was not anxious to re do. My family of 4 and I have been trying to make this office work for almost 3 years. It has become increasingly impossible to get appointments with real MDs. The Nurse Practitioners (NP) are okay for basic things like kids ear aches. Lately you cannot even get into see NPs; even when you tell them you have a sick kid. When I finally decided to wait the 3 weeks to see the MD (Dr. Dottie), it was a disaster. I had requested an appointment for chest pains, arm tingling, neck pain and possible thyroid problems. Something really seemed wrong with me and it seemed like some of the things could be related. I could only see NPs before the Dr would be available and quot;for a physicaland quot; when I reported my conditions. The NPs referred me to a cardiologist, physical therapist and a neurologist. To their credit they did inquire whether I needed to go to an emergency room but I told them I did not believe I was having a heart attack. They did however, get me in and quot;soonerand quot; to see an NP. Previously they had referred me to an endocrinologist for the existing thyroid problem. As I look at on line reviews from various sites now, I see many people reporting the volume of tests and specialist requested and their need to have multiple office visits for this doctor's practice to tell you anything. There is absolutely no coordination to pull together all this lab work and specialist testing. At the time I figured I could have these tests done and the results in by the time I could finally get the appointment with the MD. Coordinated care was just non existent. While they have all this impressive technology, they have no ability to pull it all together when they meet with you. I had to remind the dr to look at several lab results, xrays and specialist reports. Most of these things were items his office had recommended; only over the last 3 weeks! I left the office crying after the dr took my list of notes, put it to the side, began the physical and never came back to finish the questions on my paper. The nurse could not even tell if my physical was over after they sent me over to the lab work station -again. I did not think we were done.

    The office staff is rude and uncaring. I have example after example where they don't seem to like questions. They don't have answers to basic questions and really take no initiative to resolve them. For example, where are my shot records. You have to push them and let them know they did not answer the question. They never follow back up with you on open questions. They constantly behave like you are bothering them. I left 2 messages for a DO to call me regarding a problem with something she said. On the third try, I was told they don't return calls.

    They gave my insurance company misinformation and the NP apologized for all kinds of confusion their doctors office had created. I tried to work with their billing people and my insurance company. I got my insurance company on the line and we held for 15 minutes after being passed around to multiple people. We were finally disconnected. They knew who I was. They knew I had insurance on the line. Multiple people had pulled up my chart. I immediately tried to call back with insurance on the line AND it was lunch time. No one available. They never attempted to call me back.

    I have given up with them and have had to go in in person to request our records so we can transfer. Calling them brings no results; related to above discussions. They seem to have lost all the records from the doctors office that I provided when we moved her 3 years ago. I don't understand how you can see children and give them multiple physicals and not know what shots they have had?

    - Darlene B.
  • A
    Found low heart rate, contacted heart doctor and set up appointment, reviewed drugs that could be causing the problem. Strayed on phone till heart doctor office responded and set up appointment that afternoon.
    - Mike C.
  • A
    Made an appointment with Dr Steven Morrison, MD for an annual physical and to establish a local provider of family practice medicine following our recent relocation from Houston area.  I found Southlake Family Medicine to be an excellent practice.  They were very prompt, collected my medical history, and Dr Morrison performed my annual physical and followed up promptly with the reports.  The practice utilizes considerable electronic / computer record keeping which is a plus.  All in all, my experience was excellent and I would highly recommend this practice for those near Southlake.
    - Tim H.
  • A
    Fantastic care. Dr. Kahn herself performed the scan and kept me informed all during the procedure. With her personality, Dr. Kahn is very much like a doctor from days gone by; one who cares about the patient more than the bank account or bonus. She is obviously very well trained and adept at interpreting the results of the tests.
    - Stephen S.
  • A
    The doctors are very compassionate. Most of our family members go to see the doctors there for various needs. They refer you to specialists if necessary. They are conveniently located and they take our insurance.
    - James W.
  • A
    I have been a patient at Southlake Family Medicine since 2006, and they run an excellent operation. My Dr. Hiyas Fonte is a very thorough and compassionate person who I highly recommend. I have seen other Dr's too when she was on vacation, and had excellent care. You can trust your health to these people.
    - MARK K.
  • C
    There are some warnings that should be known upfront if you are selecting this practice: 1. You cannot drop off medical records in advance of a child's first appointment. They are "paperless" and "can't handle" it. Personally I would think a doctor would want to see records BEFORE they see your child for the first time. 2. You CANNOT have access to the late night hours until your child has been "established". That means a physical which your insurance company will pay for only 1 per 12 months (and that is 12 months from the date of the last physical). So basically we have to wait 9 months to actually get my youngest "established" and we, a family with two working parents, a chance to utilize the later sick visit hours. How is that practical? If I hadn't already been here 3 times for sick visits I wouldn't have bothered.
    Since we aren't  "established" my kids had to see a nurse practicioner. She was lovely. However, my son was initially diagnosed with a staph infection and they took a swab to test for MRSA. He came back positive a few days later for MRSA and strep throat. We had a message on the machine (which is fine but really who is at home these days - I also provided my cell, they couldn't have called that?). And when I tried to get the NP to call me back her assistant did and just read from the notes. I couldn't get a doctor or NP to call me. We went ahead and followed the treatment (additional antibiotic cream for my son and prophalactically for my two daughters). Isn't MRSA supposed to be serious?
    Again, I'd probably switch but at this point I feel like I'm committed as 2 kids and 1 adult have already been for sick visits.
    - Kristin J.
  • A
    He is wonderful with both of them. He handles the elderly with extreme care. He follows up. He has elderly parents and is very good in the treatment with the elderly. If you need to get in they will get you in. I have no complaints.
    - Meg J.
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Medical Specialists in Southlake

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