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Carpet Cleaning reviews in San Marcos

  • A
    W.B. Arthur
    He gave us a very fast response and completed the jobs at a remarkable time frame. We would highly them for there promptness, their professionalism, Punctuality, and over care given to our property during this destructive time. They were able to put our mind at easy promptly.
    - Freda M.
  • A
    Harper Carpet Care
    I completed two reviews of this service, both very good, because I was sent TWO questionnaires. The first one was not acknowledged, so I completed the second one that came a month after the service was performed.

    I was NOT trying to pad the review box. If you don't want two reviews, don't send me two questionnaires.
    John Barthel
    - John B.
  • A
    Harper Carpet Care
    We've used them several times. They are very good, very thorough, cleaned up everything and they have a fair price. They came in quite a bit low on price compared to the other carpet cleaners that we have contacted previously. They have a good service and good price.
    - Bert G.
  • A
    Heavens Best Carpet Cleaning - Hays
    Brad gave me a wake up call first thing so that the carpet would be dry by the afternoon.  He used product that was safe for my husband and I as well as our animals as it was orange oil based which also deodorizes the carpet.  He was quick, prompt and went the extra mile.  He did a great job moving furniture and getting in the corners.  His customer service was superb and it was a pleasure to work with him.  I would definitely use him again.
    - CYNTHIA S.
  • A
    Heavens Best Carpet Cleaning - Hays
    Brad showed up right on time, professionally dressed and with a smile on his face.  He looked at everything that needed to be done, gave me a price and then set right to work.  My carpet now looks brand new and I almost didn't recognize my wool rug.  Brad had trimmed all of the loose threads and cleaned it beautifully.  There was no wet carpet and no wet carpet smell.  I can't say enough nice things about my experience.  I have already given his name to my best friend as she has two large rugs that need cleaning.
    - Janice H.
  • F
    All Seasons Home Services
    This company is owned by a couple of college students, as they will tell you, that have no idea how to clean a house. I called them and explained that my husband and I were selling our home and having pictures taken and needed it cleaned. Over the phone they told me that for my 2 bedroom, 2 bath, 1250 sq. ft. house, it would cost between $200-250 if we had them clean all the windows, inside and out, as well as deep cleaned the entire house. They said the windows would cost approximately $130 of this, so we opted not to do the windows.
    The day of, Melanie arrived thirty-minutes late. She came in and asked what we wanted done. I again re-explained and said we did not want to do the windows, but needed the blinds cleaned. We have 13 small windows in our house. I then told her we needed the stove cleaned and that dusting was extremely important, especially on the ceiling fans and lighting fixtures. I also told her we needed everything cleaned for the photos.
    A few hours into the cleaning, Cache arrived to assist her, he is a co-owner and the gentleman I spoke with on the phone. They started around 9:45am and were finished around 3:30pm. I was busy working from home and so I wasn't paying attention to what they were doing. When they were done I asked how much I owed and Cache said Melanie should have gone over it with me before they started. I assumed since they told me $200-250 with the windows costing $130 that without the windows it would be between $70-120 plus a little more for the blinds. He told me it was $190! I asked why it was so much and he said they spent a lot of time on the blinds and the oven was really dirty. He said $55 of that was the kitchen. I begrudgingly wrote the check, they left, and I continued working.
    When my husband got home he walked around to look at what they had done and was furious! We had cob webs still hanging off the lighting fixture and fan in the kitchen and bedroom, dirt still on our kitchen floor, dust all over our bedroom, and it looked like they didn't even run a sponge over the counters or sinks in the bathroom. I checked the blinds and several of them still had dirt on them. All of the window sills had not been touched, baseboards disgusting, it basically looked like they did the bare minimum in most places and then charged me top dollar. Keep in mind my house is 1250 sq. ft.! I have had several people clean my house before and do the exact same thing they did, blinds and all, and charge me much less ($100), AND washed my sheets and did a MUCH better job cleaning.
    Needless to say, I felt cheated and taken advantage of because I was busy working. My husband called to complain and Cache was very rude. When my husband told him we had someone else out before that had done a better job for much cheaper, his response was "Why didn't you call her then?" Completely unprofessional! We didn't call her because she moved. He also said our blinds were horrible and the oven was disgusting...um, the oven is an oven and had been cleaned about 9 months before. It was not that bad and to my recollection, they were only in the kitchen for about an hour total. Plus, the some of the blinds still had dirt on them, so they didn't do that good of a job.
    When I called him back, he was rude to me as well, and I returned the favor. He said that this was his business and he had to make money. And that they were here all day and that is only $20/hour...I am not a math major, but 9:45am-3:30pm is just shy of 6 hours. At $190, that would be $31.66/hour. I told him that it doesn't take a college degree to clean a house and that is why most people don't make $25/hour to do it. We simply did not have the time, but could have done it ourselves. They offered no refund of any kind but said they would come back and fix it if I wanted. At that point I did not want them setting foot in my house again.
    These people do not know what they are doing and are completely unprofessional. I have pictures of all the dirt still in my house after they "cleaned" it. They are overpriced and the quality of service is absolutely horrible. Do not use them!
    - Chad W.
  • A
    Heaven's Best Carpet Cleaning
    They cleaned five rooms in our house, I also used them at my work.  They were great.  They owners are very particular about their work.  They wear the booties and clean up after they leave
    - Karen B.
  • F
    EXPRESS CARPET & UPHOLSTERY
    I hired him to clean a rental unit that we have. We wanted him to shampoo the carpet and do general housecleaning, between renters.  He said after cleaning the carpets that they smelled, so he said it'd be an additional cost for deodorizing, which I agreed to.  Then, after we left, he took everything out of the house, such as the microwave, toaster, a window air-conditioning unit, lamps, extension cords, the cable boxes and the mirrors. My lawn man was there and called me to alert me that this was happening.  We had only asked him to clean--not strip the house of everything!  When he came to pick up his check, we told him we needed everything back.  He said we were lucky that he hadn't taken it to the dump.  He returned some things, but not everything, and that was only because we made him.  He is not to be trusted. The key that he returned to us wasn't even our key--we've had to have all of our locks changed. And the cleaning that was done wasn't even that good.
    - Phyllis E.
  • A
    WeBe Works Inc
    We were in desperate need of cleaning services after a remodel that was less than satisfactory and a newborn baby.  They Came out, gave an estimate and showed up on time with a crew of cleaners.  They were like a whirlwind, cleaning non stop and extremely thorough.  They even rolled a magnet inout driveway to get the nails that the contractor left behind. 
    We then used them to clean the house we had been renting.  Again,  They were early and extremly thorough. 
    They are pricey but its worth it.  They wont let you down.  Better to spend the money and be pleased than to have a discount group leaving you disappointed.
    - andrew F.
  • A
    Harper Carpet Care

    The area to be cleaned was 4000 sq ft.  They were very good to work with.  There were quite a few stains that nobody before had been able to take out for the last couple of years, but they got all of them out.  They did an excellent job.  I felt very confident when they were done.  They told us what they would do and told us the price.  They also told us how much time it would take to finish the job.  They came through better than what they said.  They were efficient, reliable, and trustworthy.  Their cost was actually the lowest that we had to pay with best results.  We are very, very pleased with them.  I have already recommended them to others.

    - Bert G.
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Carpet Cleaners in San Marcos

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