Professional Services Technologies

A 25 Reviews

Founded 2003 • Angie's List since August 2010

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Licensing

No License Required for Trade
Insured
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Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM

Company Contact

17334 Wayland Run

San Antonio, TX 78247

Description

We are an SMB Cloud Champion with Microsoft that offers the following IT services to businesses: -- Office 365 (email, Onedrive for Business, encryption, HIPAA compliance) -- HIPAA compliance for medical offices, law firms (per HB300) -- File storage/sharing solutions (dropbox, Onedrive for Business,) -- Managed services (including data backup, monitoring, antivirus, maintenance) for networks, computers, and cloud services -- Branding and website building and maintenance - Lead generation and marketing so your business can grow not just exist -- Service contracts available (includes special offers/services/priority response time). We do not offer services to residential customers....

Verified Reviews

25 Total Reviews
Reviews by Rating
A Rated
23
B Rated
0
C Rated
1
D Rated
0
F Rated
1
Read reviews by category
computer repair (25)
Showing 1-10 of 25 reviews
A

RATED

10/31/2016

Excellent responseCarole. I called to report needing the battery replaced, and they came out the next day to take care of it.

DESCRIPTION OF WORK
Replaced a battery backup.

CATEGORY computer repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/21/2016

A

RATED

10/24/2016

Always cleared up the issues at our office.

DESCRIPTION OF WORK
They are a very useful IT service and Kevin knows how to smooth out the bugs in your computer servers. He is fair and responds quickly to questions. I would definitely recommend him.

CATEGORY computer repair

COST $421

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/21/2016

A

RATED

10/24/2016

Setup new users, setup windows network servers, and all other IT issues we come across.

DESCRIPTION OF WORK
Provide comprehensive IT services when required in a prompt manor.

CATEGORY computer repair

COST $375

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/21/2016

A

RATED

10/13/2016

I called Kevin on Thursday afternoon when we had a server crash at our office. On Monday he brought the server back and installed it at the office. We had no data loss. He was able to recover it all.

DESCRIPTION OF WORK
The provider recovered our server after a crash. We lost no data.

CATEGORY computer repair

COST $500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/27/2016

A

RATED

12/08/2015

I had used the Company Guy about a year ago and Robert was the technician. that went very smooth so when my computer decided to be deathly silent i contacted him and he had Marcos come to the house. I really was impressed with Marcos. He is very confident in his work and  managed to keep this grandma from wigging out as i needed to get the computer back up and running in order to shop for the Chri...

DESCRIPTION OF WORK
diagnosed and replaced the power supply

CATEGORY computer repair

COST $140

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/04/2015

A

RATED

07/16/2014

That experience went okay. They came and picked the computers and took them back to their shop. They got them back in a timely manner and they were cleaned out. We went with them basically on Angie’s List recommendation. I just got them or something on Angie’s List. The pricing was high, and the quality of the service was satisfactory.

DESCRIPTION OF WORK
We have used The Helpful Computer Guy.

CATEGORY computer repair

COST $190

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/10/2014

A

RATED

05/03/2014

My wife and I both use our computers to work extensively across the Internet, especially when it comes to banking and shopping.  This work caused our computers to become infected with viruses, malware, spyware, and trojans.  My wife believes her infections came from visits to a variety of shopping sites.  My problems started with regular visits to Facebook.   [NOTE:  My association with Facebook h...

DESCRIPTION OF WORK
Conducted a deep cleaning of two PCs and one Laptop and removed tons of viruses, malware, spyware, trojans, etc, and caused all of our computers to return to normal functioning.  Due to the extensive nature of the job, the units had to be taken into the shop and  the work had to be done there rather than at our home. Work was done over the space of a weekend and we were kept fully informed on the status.  The employee even called me on a Sunday to advise that the work was almost finished.  It was all done thoroughly, professionally, and completely, and I received a full explanation of what was done.

CATEGORY computer repair

COST $325

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/25/2014

C

RATED

09/23/2013

Last week, the scanner on the printer would not synchronize with the HP which was one of the problems with the MAC that I needed addressed.  I phoned and left a message, and an employee named Robert returned my call.  He logged on to my computer from his location but was unable to determine what was wrong.  He could not come to my house and told me his co-worker would come on 9/20 early in the mor...

DESCRIPTION OF WORK
I have a MAC & needed some assistance.  The owner of the company told me his MAC tech was not available and ultimately he ordered an HP for me with my agreement.  The receipt showed  that I was paying his cost from the dealer and not retail, which was fine with me.  The HP was set up in July, and files from my old Windows computer were transferred to external drives.  The person who came to set it up was not able to help with the MAC.  I paid my bill and was happy.  Since I didn't shop around, I really have no idea if the price was too high or too low.

CATEGORY computer repair

COST $1,500

SERVICES PERFORMED? Yes

WORK COMPLETED ON 09/23/2013

A

RATED

07/08/2013

We were in need of a new computer.Our old one was 5 yrs old and giving us problems. Robert was initially called to come and fix it.But after taking a good look at it he suggest that our money would be better spent on a new computer.He told us he could fix the old one if that's what we wanted,but with it being old and the processor making strange noises he couldn't say how much long it would last.S...

DESCRIPTION OF WORK
Install our new computer

CATEGORY computer repair

COST $100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/01/2013

A

RATED

04/08/2013

My experience with them was very good. He took the computer with him. He did say that he was going to fix it and bring it back the next day but he got tied down so it took a couple of days for me to get it back, which was okay. I had a very slow internet service but he was able to fix problems and free up some space for me so I was happy. He knew what he was doing. He does what he says he is going...

DESCRIPTION OF WORK
I used the services of The Helpful Computer Guy. They fixed my computer.

CATEGORY computer repair

COST $120

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/07/2012

Services Offered

Computer Repair Services

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check
Emergency Service
Yes
Warranties
Yes