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O'Krent's Abbey Flooring Center

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rated
118 reviews
0 offers
on Angie's List for 10 years
Contact O'Krent's Abbey Flooring Center
Address
2075 N Loop 1604 E
San Antonio, TX
78232

Ratings and Reviews for O'Krent's Abbey Flooring Center

in Flooring, Remodeling
  • A
  • B
  • C
  • D
  • F
  • Price
  • Quality
  • Responsiveness
  • Punctuality
  • Professionalism
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  • Review: Flooring Service

    I need an estimate to have 1700 sq ft in carper replace with porcelain wood plank tile.

    I worked with Ed Abate. He was knowledgeable and very helpful when it came to picking the right tile at the right price. After two weeks of back and forth we settled on a tile and final estimate however we could not come to an agreement on payment terms. Ed explained that Okrents policy is 50% to start and the remaining 50% due on first day of the job/demolition day. I explained to Ed that I wasn't comfortable paying 100% for a job prior to completion. Ed stood firm on this policy even after having spoken with Sam Okrent the owner and further explained how the policy was implemented 5 years ago after several court cases regarding customers not paying their remaining balance after feeling their respective jobs hadn't been completed. The best terms they were willing to agree to were 50% to start and we could put the remaining 50% on a credit card giving us the ability to dispute with the credit card company which I thought was an odd offer. After mulling on the offer I called back informed Ed we'd be moving forward with another company as we weren't willing to give 100% towards an incomplete project much less one that hadn't even begun. After several hours passed Ed called back asking if we'd be willing to go 50% to start, 25% on the first day/demo day and the remaining 25% upon completion. Although the revised payment terms were more fair than the original terms, unfortunately by this time I'd already gone with the other tile company and had to decline Okrents on their revised payment terms. It's a shame we were unable to come to terms on this during the first call as the entire process with Okrents went well with the exception of what I felt were unreasonable payment terms and is why we've chosen to go with another reputable tile company.

    Services Performed
    • Flooring
  • Review: Hardwood Flooring Service

    Install new hardwood flooring

    We are so happy with the overall experience - from Linda who worked with us to select the proper hardwood flooring for our home, to Gilbert and his team who did the installation. This was our first remodeling project in our home and didn't know what to expect, but were so pleased with the professionalism of this company that we have decided to hire them to remodel our master bath and have complete confidence that it will add value and beauty to our home. I would highly recommend them to anyone who wants the very best!

    Services Performed
    • Hardwood Flooring
    • Flooring

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rated
118 reviews
0 offers
on Angie's List for 10 years
Contact O'Krent's Abbey Flooring Center
Address
2075 N Loop 1604 E
San Antonio, TX
78232

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