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Moving reviews in Sachse

Real People ~ Real Reviews ~ Real Results

  • After a long and stressful building process, Wrightway was exactly what I needed. Tanya was amazing and was so flexible every time I had to reschedule due to builder delays. She took a piece of anxiety away from me and assured me it would be fine. On the day of the move the two crews they sent were punctual, courteous, and professional. They made sure to ask the right questions and show my husband or I damaged pieces they noticed before putting them on the truck. They worked so hard for a good 6 hours and all of our stuff arrived and were placed in the home with no incident.
    - Ryan S.
  • It ended up being more expensive because I had much more furniture than I realized so we could make the move in the number of hours that was included in the package, so they told me what the cost would be up front.

    The only the thing was not reasonable to me was the like ceram wrap that they put around the  furniture they charged it per truck and I forget how much it was but it just seem cheesy, that was the only thing that I did't  care for but the rest of it was fine.
    - Douglas B.
  • Excellent experience's. We have known Jerry for 40+ years. The word that best describe's Jerry is EXEMPLARY in all facets of his life. He is a devout Christian with character above reproach. We would trust Jerry with any undertaking.
    - kellye b.
  • My daughter and her husband are in the process of building a new home and getting their current home ready to put on the market.  They are on a very strict timetable to get their current home up for sale asap.  Very stressful situation for 2 working parents with small kids underfoot.  Then, of course, my sweet son-in-law hurts his back while trying to lift furniture all by himself.  Ends up on a heating pad with muscle relaxers and pain killers. 
    Being the helpful mother-in-law that I am, I put in a call to Kings Moving Company.  After talking to Corey, I never even called another company on the list.  Corey listened and told me all the details that I needed to know.  Plus, he was NICE, RESPECTFUL, and seemed to be willing to do whatever it took to help my daughter and her husband out in their stressful situation.  Who would ever expect such courtesy and customer service on the end of the phone from a moving company in today's world?  
    Corey follows through with emails and phone calls leading up to the job assignment and a phone call afterwards to make sure we were happy and everything went as planned.  I can't even remember the last time I had a company or contractor call me after the job was finished to see if I was satisfied with the work performed.
    The moving team consisted of 3 clean, polite, soft spoken, respectful guys who were dressed in matching sweatshirts with the King's Moving Company name and phone # on them.  I liked that.  My husband said they were the picture perfect model of good teamwork.
    My daughter thought the price was extremely reasonable.  Much cheaper than the doctor's office visit, Rx's, and the days her husband missed from work this week due to his back injury from attempting to do it all by himself.  Usually, I can think of something afterwards that a company or contractor could do to improve their business practices or work.  But, I can't think of one thing that the King's Moving Company could do to improve their business model.  In fact, they ought to give seminars to teach others how to correctly run a small business.  By the way, my daughter and her husband will be using them in the near future to move into their new home.
    - Deanna H.
  • Up front when we planned our move with Creative Moving Solutions, we stated clearly that we wanted this to be an all-inclusive move and that we needed them to pack and deliver for us.  We also stated up front that we had 2 days to work in but Peter suggested that if we could make it 3 days, they could lower the price a little which we accepted.  We walked the whole house, explained we had items in the attic in 3 places, outside patio items and a yard shed.  We also requested they move stuff from storage to the new home as well and he accepted with an added cost.
    When the time came, the guys showed up and started packing items in boxes but they didn't get everything packed the first day so day two was spent packing more stuff as well.  We had eliminated a lot of furniture from the original quote after giving it away and also moving my father elsewhere and he occupied two rooms which were now empty so it should have helped a lot. 
    They began to load up the truck and started hauling items to the new home but things were still not packed despite their one guy who was packing and trying to keep up.  I began to realize that this project was much more than their crew was prepared for so I began to help them move items and hauled boxes myself.  My wife was also busy packing items as well because we were concerned we wouldn't get done in time so the move extended to a 4th day but I was also working hard along with these young men to move the boxes from the truck.  I'm pushing 60 and have back and knee issues but couldn't stop because we didn't have time to waste.
    When it was all done, both my wife & I ended up having to do a lot of moving ourselves.  Their crew were undersized for the task because some of the items were very heavy, perhaps too heavy for their physical size. 
    The most frustrating part of the whole move was that there were items left back at the house when we thought they had packed everything, we discovered things still sitting around the house and even a week later that we had left a lot of items in two of the attic spaces so fortunately, the new owners were gracious enough to let us collect the items and carry them home.
    When unpacking, there were several instances when boxes were incorrectly marked or just marked with a generic term like "kitchen", "office", "garage" and no real clue what was in them.  Some of the items weren't properly packed and while nothing major was broken, many small items weren't sealed or contained so I had parts and pieces rolling around loose in the box. 
    We still haven't found some things and are concerned about where they are but we still have several boxes to unpack.  - standard operating procedure for moving I suppose.
    At the end of the day, we weren't pleased with the fact that even after calling Peter twice to share our concerns for his crew and the workload, he dismissed us and said he wasn't sending anyone else out and that they were used to the work.
    Maybe this is how all movers operate, this is the 3 time in 20 years we've moved and the other experiences were with much larger crews but also had other problems so maybe its an industry thing.
    - Jim N.
  • Overall the move experience was decent.
    Pre move I was sold on wrightway after talking to Tanya. She left me feeling that this would be a very professional company and move. I was quoted between 200-300 dollars. 
    An experienced mover (I believe Bryan, been with the company 18+ years at least that is what Tanya told me), with two helpers and a truck showed up on time. They  dressed a little grungy, but they are moving, so after a few minutes I got over that and for the majority they were very friendly and this more than made up for the initial appearance of the movers and the truck. I was presented some information about the move, how we would pay etc. 
    They took down furniture and and loaded up our stuff. They did a fairly decent job here. I bought them lunch and two of them accepted the offer. As the move drug on and on, we could quickly tell this was going to way exceed the estimate on the phone. This is really an issue of communication however, I think that they could do a better job setting expectations in regards to move time or have offered to come out to provide a better estimate. We have a lot of stuff though.
    Some of the last items loaded were a portable air conditioner ($300) and a hepa air filter ($200). This is important for later.
    They traveled from downtown Plano to Sachse. 
    I had them unload almost everything but the large pieces of furniture in the garage to reduce the time, as we were at about 4 hours already. We ordered some pizza for them, fed them, checked the back of the truck and signed the paperwork. All was good or so I thought.  I didn't get to tip them as much as I would have liked, due to the fact that we had planned on a bill of 200-300 dollars and were provided with a final of 500+. The guys did a great job however.
    We had their move clean out service scheduled for the same day per the advice of the phone rep. This was a bad idea for us in retrospect, because we had a lot of "little stuff" that needed to be thrown away before the move out clean could be completed. We had to reschedule with the cleaner and pay an additional trip charge. This could have been avoided if any mention of what was expected before the cleaners showed up was given. A week later the clean was handled and the cleaner did a very great job. We paid no additional money for a move out clean to our apartment complex. 
    As we started unpacking, we found that one box full of glass things had been shattered, including cooking pans and several nice drinking glasses. We had about 6 boxes full of glass and only one was broken, almost everything in it was broken however. I think we must have done a decent enough job of packing the glasses for the other 5 boxes full to survive without any issue, but it could have been many factors that caused this. There is no use in filing a claim on the glass, so we just dropped that.
    After we finished unpacking all boxes, we noticed that our air conditioner and hepa air filter unit were no where to be found. We spent a considerable amount of time searching, everywhere just to be sure before proceeding to file a claim on the .60 cent a pound insurance. 
    We contacted Tanya and requested to file a claim regarding the two missing items. (We left the glass out of it due to how we were not sure if it was us or them that had caused the breakage). We filled out a form and I sent them a link to the HEPA filter for sale as well as a copy of my receipt for the Air Conditioner. We were told we would have to wait for up to 90 days for a response. (I now think that this is due to them trying to expire your options to request charge backs).  After about 30 days, I received a nice detailed letter on company letterhead saying that the movers remembered the items in question and they had left them in our garage.
    I was very disappointed by this response. I of course looked everywhere before even contacting them, and to have to wait a month to be told to check exactly where we put almost everything they unloaded? I've responded with two e-mails to the letter, and had no response from Eric.
    At this point it doesn't even look like they are going to attempt to pay out on the .60 a pound policy.
    My advice to any readers, look for a moving company that will provide full coverage for any items missing or damage, and read up on reviews dealing with their claims. Or factor in the cost of loosing some very valuable things when trying to "save" with a company such as wright way.  Also have the movers give you an actual quote on the price and  not an estimate based on what you are moving. 
    (Wrightway out of pocket cost) $545 + (Damaged Glass) $100+ (Missing HEPA Air Filtration Unit) $225 + (Missing Air Conditioner) $340.00 = $1,210.00 vs a quoted ($200-$300).
    At the least, Eric and Wrightway moving have taught me to be a lot more cautious than just trusting their online reviews (They make you fill out a paper one when they are finishing up the move for Angie's list. I of course had good marks for them then.)
    - Jason H.
  • Ronnie and his crew arrived on time and methodically worked the whole time they were there. The bottom rail of my desk was put back together incorrectly and I couldn't lift the desk. The bottom was flipped to the top but difficult to see the difference. I called the office. It took a few days for them to get back with me but Ronnie and his guys came back and put the rail on correctly. Took them about 5 minutes.
    - Darrell F.
  • The company arrived on time, very professional and pleasant to work with. I had a lot of extra stuff and they worked with to get down to a reasonable price. They did not charge extra for borrowed mats and packing tape and were very patient with me. I had the best moving experience yet.
    - karen a.
  • They were very good. They discovered a place for our big desk. The picked up and had it fixed the day we moved it. It was not their fault, but they went ahead and fixed it for us. They were on time. They worked hard. We were really pleased with their services. Really Good!!! They follow up was amazing. Mr. King himself called and got the desk fixed for us. It was a difficult move.  I would recommend them. We got them from Angie's List!!!
    - Molly C.
  • Their Angie's List rating was pretty good, and the price was also good. The user reviews seemed to be good, so I used them. I would definitely recommend them. They were very hardworking. They had a great attitude, and they really took care of the furniture.
    - Travis C.
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Moving Companies in Sachse

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