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Home Security System reviews in Rowlett

  • F
    BF Configurations
    Hello, Consumers beware: Brian Flewellen of bfconfigurations came alone to our house last Friday the 17th to give me an estimate on rerouting the wiring for our new 70inch Samsung 4k tv. He took the tv down even though I said I only wanted an estimate and he didn't have anyone to help him. I told him several times that the tv is too heavy for me to lift. He assured me that he does this all the time and he needed to see how difficult the job was before giving me a quote. While attempting to rehang the tv he dropped it breaking the corner and damaging our wood floor. I asked him what he was going to do if we started having trouble with it. He said he'd pay to have it fixed or replace it as he has insurance. After discussing it, my husband and I decided we want the tv replaced to avoid any future issues or further damage to it. Since Brian initially said he was in the hospital with the flu he has not been answering my texts, messages on Facebook or phone calls from my husband. I posted on the BFconfigurations page for someone to contsct me about my tv, but as yet no one has. I tried calling the 886-573-5753 number on the business card and I just get a message that my call can't be completed. I also emailed the business to try and get this resolved, but again I haven't had a response. As a consumer I say beware when dealing with this man/company. Take pictures and video while he is in your home and have someone else there as well. To Brian and bfconfigurations I ask that you please stand behind the words on your website stating that the customers satisfaction is your top priority and correct this situation asap. Thank you.
    - Marilee S.
  • F
    Four Feathers Alarm, LLC
    The owner passed and was taken over by new ownership and they sent me a bill for a year of monitoring. I cancelled I requested a refund for the remainder of the month, not the months that were used. There were no contracts stating that this wouldn't be allowed. They would not issue me a refund.
    - Theresa P.
  • A
    Smith Thompson Home Security
    The experience went very well from setting up the appointment thru installation. Customer service and the installation technician are very courteous and professional. Technician clearly explained the installation process and showed me how to use the system. I also signed up for their monitoring. Am very satisfied.
     
    - Patricia E.
  • A
    Smith Thompson Home Security
    I found our technician Shawn to be knowledge, professional and knowledge.  I liked the fact I was not roped into a three (3) year commitment because life is unpredictable.  I enjoy this freedom.
    Don't confuse this company with another company with a similar name also located in Plano.
    - Andrea C.
  • A
    POWELL PROTECTION SYSTEMS INC
    THE SALES PERSON,KELLY WAS VERY ORGANIZED AND A PLEASURE TO DO BUSINESS WITH. THE ALARM INSTALLER, MATTHEW WAS ON TIME, VERY POLITE AND CONSIDERATE OF MY DESIRES AS THE HOMEOWNER. HE HAS SINCE BEEN HERE RESETTING THE ALARM AFTER SOME ELECTRICAL PROBLEMS AND I WOULD HAVE NO ONE ELSE. HE IS THE BEST.
    - TRACEY G.
  • B
    ADT Security Services Inc
    BRINKS HAS DONE A GOOD JOB OVER THE YEARS. HOWEVER, IN ORDER TO GET MY EQUIPMENT UPGRADED FREE AND MY MONTHLY BILL LOWERED, I HAD TO ASK THEM TO CANCEL THE SERVICE. THE MONTH BEFORE I DID THIS, I CONTACTED THEM ABOUT THE UPGRADE AND BILL AND THEY WANTED TO CHARGE $100 PER PANEL AND SAID THEY COULDN'T LOWER THE BILL. I HATE HAVING TO THREATEN PEOPLE TO GET THE BEST DEALS. THIS COMPANY SHOULD OFFER THESE SERVICES TO LONG STANDING CUSTOMERS AUTOMATICALLY.
    - TERRY M.
  • A
    Smith Thompson Home Security
    Excellent - they were on time and professional. Took a short time to make the change. Same type of protection but much more reasonable price!!! Am very happy with this change.
    - Susan R.
  • A
    HD Security Cameras
    The service was great as well as the work. I always call this company for work that I need done at my business and home
    - Randa W.
  • A
    Smith Thompson Home Security
    unknown
    - kirk p.
  • C
    Frontpoint
    After speaking with one of their representatives, I did not feel comfortable going through with the deal.
    - Charles S.
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Home Security Companies in Rowlett

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