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Plumber reviews in Round Rock

• F

  Texas AC & Plumbing Specialist

  This company talks a lot about guaranteeing their work and wanting their customers to be satisfied -- until something actually goes wrong and then they stop returning your calls. A plumber from Texas AC & Plumbing Specialist replaced our kitchen faucet with a new faucet that they selected and provided. A short time later, it leaked and caused serious water damage in both our kitchen and dining room. We now need to replace the warped flooring in our kitchen (see photos) and the carpet pad and tack strips in our dining room. We also had to pay to rent several blowers to dry out the trim, carpet, drywall, etc., to prevent mold from forming. When we first discussed the situation with Brian Cardwell, the company's General Manager, he said, "Send me all the invoices." Well, we sent him all the invoices in December and we've followed up with him several times by email and by phone over the past month, but we've received no response and no reimbursement for any of our damages. This company is ghosting us. The bottom line: Texas AC & Plumbing Specialist isn't accepting responsibility for their questionable installation of an inferior product and they shouldn't be trusted -- no matter what the say in their commercials. We're now forced to explore other options to make sure we're reimbursed for the damages resulting from their incompetence.
  - Brian C.
• F

  JL Phelps & Assoc Plumbing & Mechanical LLC.

  JL Phelps & Associates Plumbing publishes free no obligation estimates on the FAQ page of their website but when you call they say it it their policy to charge a 69 dollar service call fee for estimates. I called them on a Friday, explained my non emergency plumbing needs. They said they would get back to me on Monday. On Monday I emailed a detail of the specifications of the job with measurements and pictures. Their email reply stated they would contact me later that day, Monday. Tuesday morning I had not head from them and I replied to the email asking if I should expect to hear from them that day. I got a call from their office person stating that they had gotten an email from another person with my exact name stating that they no longer needed service. What total BS! That is when they said it would be 69 dollars for a visit to estimate. I told them that a visit was not necessary as I had been very detailed about the work required and had provided measurements and pictures. They stuck by their requirement for visit and the fee. The FAQ of their website clearly states: Contact us today at (512) 352-0220 to schedule a free, no-obligation estimate or if you have a question that was not answered here. My impression: Shady business practices based on lies!
  - Gregory R.
• F

  S & D Plumbing

  First, they never showed up to the initial appointment so I called them and they stated that they needed to talk to my landlord in order to get his permission to come out. I asked why they didn't call me and let me know this instead of scheduling an appointment and having me wait around from 1-5 for someone to show up. The lady got a TERRIBLE attitude so I told her I was going to review the company and she asked me if I would like her to send me the link.... I got a call from Scott who wanted to make things right but only if I deleted my bad reviews on them. I stated I would consider it if the job was done. I was told it was a $0 fee to find the leak and once they found it he would give me an estimate on what it would cost to fix. Today, the tech shows up and tries to charge me $350 per hour to look for the leak......... WHAT A HORRIBLE EXPERIENCE.. Called another plumber and they are on their way to find my leak for a $0 charge. Waste of time and don't recommend this company to ANYONE.
  - Misty P.
• A

  Patterson Plumbing

  Work was executed on time and with professional expertise. The quality of the equipment, however, was below par..The water continues to taste somewhat bitter as if some of the drainage water from the softener is seeping into the filtered system.
  - Subra R.
• A

  Allstate Plumbing

  Every person we dealt with at this company were wonderful! They all were very professional and took good care of us. We would highly recommend them to everyone!! If you want the job done right and at a fair price you cant go wrong with Allstate plumbing.
  - Janine B.
• A

  Don and Son Plumbing

  Don and son did a great job! They installed the faucet, and even went beyond their duties to connect the dishwasher hose and added one of their own hoses that was missing in the kit I bought They really took care of me. I highly recommend Don and son plumbing!
  - Vilmarie B.
• A

  Economy Plumbing Services

  Talmage, with Economy Plumbing, installed a new hot water heater for us, repaired our toilets and replaced our PRV valve located in the front yard. He���s amazing! Not only did he do a great job but he completely cleaned up the areas afterward. He let us know in advance what the charges would be for each repair. He was always on time. If we have any future needs, we���ll be calling Economy Plumbing. Also, Trisha at their office was always friendly and accommodating! Their costs were reasonable. Be sure to call them when you are getting estimates.
  - Donna M.
• A

  Economy Plumbing Services

  Talmage (journeyman plumber, 14 yrs exp) and Brendan arrived on time and worked six hours straight to completion. The lowest bidder had had to back out when 2 of his plumbers quit 3 days before they were to come out. It turned out well for me because Talmage was unusually good at explaining every detail, like a This Old House episode. Also, he convinced me that the 3rd bidder was not only way overpriced, but he had been flat out wrong about several important things. All my tasks, other than the hosebibs, were nice-to-have improvements that I had put off for 4 yrs. They should reduce risks while adding minor selling-points to the property. In the process we learned the city shutoff valve is faulty and 2 city water guys showed up in 20 minutes to confirm it and to answer related questions I had about water pressure, hard water, when to call the city, etc. You can learn a lot when 2 plumbers talk together about their jobs and compare forearms. One unexpected complication was that the original water heater installer had run the cold water line into the outgoing connector and vice versa, which still worked but not efficiently. Fixing this was harder than it sounds but was worth the $150 it cost. Plus I learned not to use that installer again next time. All in all, I'm pleased with the quality of the work, done at a fair price, and I won't hesitate to call them first for my next plumbing emergency.
  - JACKSON C.
• A

  RC's Plumbing & Electrical Company, LLC

  Robert from RC's Plumbing Co. was extremely responsive (I got a call within 10 minutes of posting my requirement at ~8:40 pm), courteous and very professional. Very satisfied customer and glad to have come across an excellent service provider.
  - Teji A.
• A

  Indigo Facility Partners LLC

  This visit went great. Logan arrived ahead of scheduled time. I was not expecting this because I booked on the same day. Logan was very personable and asked if I ever needed work done in the future to remember Indigo. No high pressured sales pitch. He explained just explained all the services they provide. He showed me all the work he was doing and gave me great suggestions when I cut off my water in the future. I felt very comfortable with him being in m home. He cleaned up when he was done and thanked me for using his company.
  - melissa h.