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Custom Comfort Air

Founded 1969 • Angie's List since February 2006

B Rated | 86 Reviews

Description

We professionally install, service and repair HVAC systems. Hvac contractor, air conditioning repair service, heating contractor, heating repair, air conditioning contractor...

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Popular A/C &  Heating

At Popular A/C & Heating we believe that not all air conditioning and Heating contractors are the same. We meet the needs of our customers and take pride in quality service at affordable prices. Popular A/C & Heating provides high quality air conditioning and heating systems sales, installation and repair on all makes and models of central air and heating systems. We install new heating, air conditioning and duct work for both residential and commercial applications. We also have the latest duct cleaning technology.

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Verified Reviews

A few reviews for this pro…

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RATED

07/17/2019

Very good. On time and knowledgeable

DESCRIPTION OF WORK
A/C Installed

CATEGORY heating & air conditioning/hvac

F

RATED

10/11/2017

Do not do business with this company. Two years ago had both my AC units replaced by them. Almost $17,000 with a 10 year warranty. In two years I have had to call them for 5 breakdowns. They send techs that are complete idiots,(except for one guy Terry), you pay $99 for them to diagnose the problem and fix it. And it breaks down again. But you have to pay $99 again even though it is a related prob...

DESCRIPTION OF WORK
Replace both AC units in the house

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We are sorry to hear about this customer's frustrations. After reviewing the history on his account, we found several false statements noted in his review. He had 2 systems installed 3 1/2 years ago. He had a low pressure switch go bad in June 2016 which we paid his deductible and did not charge him anything as a courtesy. Almost a year later, one if the coils needed to be replaced and he paid onl...
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RATED

09/18/2017

Tyler has always done an excellent job for us. He is prompt, courteous and efficient.

DESCRIPTION OF WORK
Had them check the air conditioning system for the semi annual check.

CATEGORY heating & air conditioning/hvac

D

RATED

08/22/2017

Defective Lennox A/C unit needs to be replaced. Parts and labor are under 10 year warranty. I paid $99 for a diagnostic test on May 11, 2017 and found that BOTH LENNOX A/C coils needed to be replaced. I also paid $49 for one A/C coil on May 19, 2017 and $49 for one compressor to be replaced on May 23, 2017. This was the deductible. This was completed in May 2017 for only one A/C coil though both c...

DESCRIPTION OF WORK
Defective Lennox A/C unit needs to be replaced.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

Customer states that he paid one diagnostic fee of $99 on May 11 and the tech found both systems to have bad coils. As noted clearly on the May 11 invoice, the tech found the downstairs coil was NOT low on Freon. There was a leak in the coil on the upstairs system only. We waived the $99 diagnostic fee for the downstairs coil as a courtesy. Because the downstairs system had not failed, it would no...
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RATED

06/10/2017

I have used this company for several years. In this case they had to replace a thermostat that they typically do not work with. I will say that they stuck with it. They took care of warranty issues without asking. They worked with Lennox to get an unusual situation resolved. I became extremely frustrated and they worked through my frustration and theirs with complete professionalism. The service m...

DESCRIPTION OF WORK
Check up and Thermostat Replacement

CATEGORY heating & air conditioning/hvac

Services Offered

We professionally install, service and repair A/C and Heating systems. We have been serving Fort Bend and surrounding counties since 1969. Give us a call today.

Services Not Offered

Plumbing

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
MasterCard, American Express, Discover, Check, Visa, Financing Available
Senior Discount
10%
Emergency Service
No
Warranties
Yes