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Transportation reviews in Rockwall

  • A
    I've used them a couple of times. It was an airport shuttle service. I would say a couple of things. The first thing is don't fill out the online form. They should call and talk to a human. We did the online thing and they had it all mixed up. Had I not called to confirm, we would have been sitting at home waiting for pick-up. The guy was waiting at the airport to pick us up. How they got confused, I don't know. They should call for your arrangements and don't do the online form. The other thing is I would highly recommend their driver. His name's Bob. The first driver we had never stopped to take a breath. He talked to us the whole time while Bob was just a pro. I would recommend that if they use the service, they should ask for Bob. I would rate the highest rating with Bob. Bob was a pro. He was on time. I couldn't say enough good about him. I think they were competitive. They called to confirm. I absolutely would use them in the future.
    - Lucinda B.
  • F
    From the beginning, my dealings with Old Dominion went badly. We indicated that we wanted the trailers at our house in Colorado for about a week to load them (and we were fine with paying extra for that). About 4 days before we wanted them picked up, we called the number given to us, and told them we wanted the trailers picked up that Friday. I then got a call from an extremely rude employee wanting to know when the trailers would be ready for pick-up; when I told her I had already called and scheduled it she got very upset and told me I would need to call again and that it was my responsibility to schedule the pick-up (weird, because I had already scheduled it).
    We got the trailers picked up, and my husband placed a security tag on each trailer so that we would know if either trailer had been broken into. Of course, neither trailer had a security tag when they were delivered in Texas. Worse, I had files of bank statements and credit card information in the back of the trailer that someone that someone had obviously gone through. The boxes were moved around, and the box tops had been taken off and placed under the boxes. I am very concerned about identity theft, and now feel that both my husband and I need to purchase an identity theft watch service. We are still in the middle of going through boxes, so I cannot say whether items were taken or not, but I suspect some of my papers were either taken or copied (why else would you go through someone's files?).
    I spoke with several employees at Old Dominion, and not one was concerned or even mildly sympathetic. I strongly believe in forgiveness and second chances. If ONE person had said "Yes, identity theft is very serious, and we are sorry you have to worry about it", I would have been ok with what happened, and would not be posting this review.
    Be warned, they sound like a good deal and are inexpensive, but having your personal belongings gone through when you are in the middle of a move is not worth it.
    - Dana J.
  • A
    unknown
    - Richard L.
  • F
    I canceled the reservation and booked elsewhere.
    - Michael S.
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Transportation Services in Rockwall

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