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Remodeling Kitchen And Bath reviews in Rockwall

  • F
    DO NOT use this company. They charge money and do not get work done (stole over $30K in material). They screen your calls. Quality is sub par - we now have to repair all the plumbing, sheet rock, insulation, framing, electric....only things done right are slab and roof. Most work is not up to code.
    - Dori R.
  • A
    Chris was prompt, friendly, thorough, and knowledgeable. We have used DeWolfe several times in the past, and Chris remembers us from those visits. We wouldn't think of using anyone but DeWolfe Affordable Plumbing. We purchased the $49 service call so all the work was $25.00 more.
    - Judi E.
  • A
    They did an GREAT job... Not only was the price good but they were able to start the job 3 days after I approved the estimate. They were friendly with great communication, were always on time and got the job done. They were willing to work around my schedule, which included Saturdays. Amazing attention to detail and incredibly responsive. They far exceeded all of our expectations and I would immediately turn to them if we were to have any additional renovation needs. I will highly recommend Kitchell Construction to anyone.
    - Rebecca B.
  • A
    All jobs went as well as expected. If a problem did pop up they were quick to inform & advise on how to fix. Maybe some extra materials were needed to fix problems but was not screwed around for unknown conditions found! Really nice work ethics!!
    - Connie W.
  • B
    Very nice to work with these people.  They got the job done quickly and way before original time line.  Wish they had used drop clothes or shoe protectors and help with small additional things when completed 
    - Sharon P.
  • A
    Alex did a great job. He told us upfront what he would do, consulted with us through out the entire process to get our input & did all as he said he would do when giving the bid. He was always very professional. He did a wonderful job on the tile in our shower. We are very happy with the work.
    - Donna S.
  • A
    Both Joe and the installer provided excellent service.  The work was meticulous and they carefully matched some adjoining tile and grout.  They adjusted a plumbing error at no additional charge.  It's been almost a year and no issues.  I will definitely be using these guys again soon!
    - Robin J.
  • D

    Had very high expectations, Window and Bathroom Remodel Reps were in my home over 5 + hours? They were nice, knowledgeable, but when it came to price.... all deals were "has to be done today" or pay another 10-20%. I had a good window reference and knew I would pay a little more and overall the Window experience was average. It should have been great for what I paid. They arrived late, broke one of the panes of glass. (I saw it was broken on their truck but they still installed it). Told us they would call the following Mon or Tue to schedule. They never called! I called them and they finally came out yesterday and replaced the broken glass. Since they left, we have found broken glass in our carpet, outside on our patio and in our yard along the trail they used to take out their trash. Spent two hours digging a shard of glass from my wife's foot. The price did not match the quotes of "Best in Service" or "we are not the cheapest for a reason".

    The Bathroom is another story. A $46K quote was first out of the box..... Was not in the cards so we settled for a complete redo of the bath tub/shower area. The sales rep and I walked back to the bathroom and agreed on what was going to happen after the change and I agreed on the price with this expectation. Low and behold after all of the coding on the paperwork where the rep described my bathroom, he failed to keep the removal of the fur down and I missed it on the paperwork. Well, after 5 hours... it was time for them to leave so I helped pack up the older gentlemen who sold us the windows and was able to get them both on their way. Just before they started the work I called my sales rep to verify the work and low and behold, a Manager named Paul called me to discuss. THE SALES REP HAS NEVER CALLED ME BACK!!!!!!!!!!!!!!!!!! Believe this! The most unprofessional conversation transpired where he blatantly threatened me with, "well how about I just keep your $5700 deposit as damages and we just call it even! He made sure I understood he had a IRON CLAD contract and I was HUNG! ?Didn?t you read the agreement, don?t you read things before you sign them?. I told Paul to kiss my rear end! Paul did a very good job and making sure I knew there was nothing I could do. So I emailed the owners. Frank, a very nice man, Co-Owner, he an Paul.... chalked it up to that we talked about many things and I just must have misunderstood when the rep took off items to get into our budget. I have been in sales for over 28 years..... They wanted another $1100-1500 to remove a 12? X 36? X 60? fur down above the tub. Simple cuts, adding fours pieces of sheet rock, a couple of tiles and paint the ceiling?.. They refused....... We were overcharged. If I had not worked construction while in school, I would not have know.

    They left debris on my back patio they had to be washed away, bits and pieces of grout and trash in my yard, unseated nails on the opposite wall where they Sledge Hammered out the old tub and plaster fell into the back of our TV, all over our dresser and floor and luckily my wife showed them or it may not have been repaired.

    I was told the job would take 8-9 days and the labor was why it was this expensive and oh yes, do not forget about their quality!!!!  BS!! It took one man 28 hours and a Plummer 1.5 hours and they were done. After pricing out parts?.. They charged me somewhere in the neighborhood of like an Attorney bills per hour?? did I say BS. Or, made a 100%+ profit instead of the .30-.45% margin most reputable companies make on their work.

    I was misled, paperwork was very confusing especially after 5 hours of closing........ You do your homework and do not trust a referral. I will not consider this company for ANY work...... Primarily foe two reasons... They blamed me for the error and Paul who spoke to me and proved the essence behind the madness. Problem here is you have to buy the duck before you see if walk and talk.......

    - James J.
  • A
    It went great! Rudy is very helpful and responds quickly to your needs. His crew are fantastic and we will use them again in the future for any remodeling needs we might have. Rudy is by far the best contractor I have ever done business with and we highly recommend him and his crew!,
    - Nancy P.
  • B
    Overall the project went OK, However, there were a number of mistakes and a lack of communication that led to much frustration.
    Blake was very punctual and informative on his first visit. We took several weeks to choose a contractor and asked Blake numerous questions. The estimated time for the project was 3-4 weeks (it took 8-9 weeks). We settled on a start date after we chose our tile and granite then asked for a follow-up visit to go over everything prior to starting. Blake said that he would order our tile to get us a discount (50% payment up front on the tile). Blake seemed very knowledgeable leading up to the start of the project. His quote was detailed and we went over it on the day the project started. The crew he had on day one was very good. Chris and Eddie were definitely very experienced and Chris was in charge of the crew. 
    These are some of the things that led to our frustration:
    Lack of communication and organization - We were managing the project not Blake
    Forgot to order tile - delayed installation of back splash
    While Kitchen and hall bath were incomplete, wanted to start master bath - we did not allow as we wanted something complete. Blake interpreted this as we wanted the kitchen and hall bath complete before starting the master bath.
    Blake notified us at 9 pm the night he finished the hall bath that we would not have anyone here for 1.5 weeks while he went to work on another project. (Kitchen still not complete at that time)
    No Plumber used in Kitchen or hall bath - this led to kitchen drain leaking and having to be fixed 3 times. The faucet nearly being installed incorrectly in the kitchen. The Hot/Cold water is reversed in the hall bath.  The wrong finish drain used in hall bath. (Installation price of hall bath faucet reduced from bill and drain replaced with correct finish)
    The stain on several cabinets was not uniform - this led to a heated discussion on the walk through. It took threatening to reduce payment for the kitchen if he did not want to fix the cabinets for him to have someone correct them.
    Paint on kitchen ceiling where light box was is not close to matching - was told that paint might not match, but would get as close as possible and would paint the room if it was not close so it didn't look like a painted patch. At the end of the project this was not discussed because Blake was very argumentative over the finish of the kitchen cabinets.
    Screen in door torn when taking out debris - fixed
    Failed to use PRISM Grout as quoted in hall bath and on the kitchen back splash - Initial argument was that the grout did not come in the colors chosen. I provided a link from the manufacturer that proved they did come in the colors chosen. Blake offered to seal which raised a question on how his quote had stated that the PRISM Grout never needed sealing. After a discussion with the Grout Manufacturer, I found this statement to be false and got a recommendation for grout sealer from the manufacturer. I sent an email to Blake stating that he could resolve this issue by sealing the grout on the kitchen back splash, hall bath, and master bath at no charge. Blake agreed to this then when he arrived to do the walk through, he did not remember agreeing to seal the master bath, but did agree to do it.
    Blake also quotes the use of siliconized grout caulk in the corners of the showers, or back splash. This was done in the kitchen and hall bath. However, the master bath this was not done. To correct, he put the siiconized grout caulk over the existing grout. There are numerous things that you can find as to whether it should be done this way or not, but I found more that said it should be one or the other, not both.
    There was a constant shuffling of personnel. This led to inconsistency in the quality of work being done (i.e. 3-4 different people staining the kitchen cabinets led to a drastic difference in the finish). A crew would show up to work on something, but had minimal direction. With the constant shuffling of people and minimal direction, I felt as though I was managing this project on a daily basis - something I thought I was paying Blake to do.
    Although the job was quoted as 3-4 weeks, we planned for 4-5. This project turned into 8 weeks when you include the 1.5 weeks that we had no one here working. This led to a lot of lost work time for my spouse and frustrating times with my job, even though I was able to work from home (a freedom not normally given for this length of time).
    Blake has a good group of guys, but I got the feeling that their hands were tied when it came to issues to be fixed. It appeared that they did not have the power to resolve issues although they seemed willing to. I came to this conclusion by noticing that things we would bring up would not be addressed until Blake came by the house to check on the project.

    6/30/15 Blake and I talked at length today and came to a reasonable solution. The bill has been paid. As we talked, it became apparent that the majority of the concerns boiled down to miscommunication, or lack of understanding on both parties. If I were to choose VIP Services again, I think there would be better communication on both sides.
    - Jerry L.
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Kitchen & Bath Remodel Contractors in Rockwall

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