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Home Security System reviews in Rockwall

  • F
    DO NOT SIGN A CONTRACT WITH THIS COMPANY. We have moved and this company is telling us we HAVE to upgrade our plan to get service at the new house and we HAVE to pay the remaining 15 months on our contract at the old house. Also, we found out our alarm had not been properly monitored for a long period of time due to a technical error. Kandace Taffee is the absolute worst. She transferred me to the contracts department and to her manager, Patrick. We have gotten conflicting information from all the different departments we spoke with. Sadly we paid off the remaining 15 months on our contract. Happily we have gone with a different company to monitor our alarm. We chose a company where we did not have to sign a contract.
    - Christina J.
  • A
    Smith Thompson has been a wonderful company to work with. They came quickly to install our system after we called and helped walk us through every question. We have felt safe and happy with our friendly, quick service
    - Meggie T.
  • A
    Dealing with the owner and the installers as great.  Everything went as promised and the installation and instructions for use were first class.  This is a winter home and we can monitor the cameras from our smart phones and laptop.  Very easy to use.
    - Donald C.
  • A
    Company did exactly what they said they'd do and didn't have hidden costs. Installer was professional and at the same time extremely responsive to our needs and desires. We are most pleased with the low cost for the monthly service.
    - Mark I.
  • A
    The former owner of our home used them. We just picked up with them. They have been excellent. They are very dependable. They are very hands-on and active. They have no problem with coming out and helping you with anything you need.
    - Timman S.
  • A
    I am extremely impressed with the services Jerald Hopkins provided for me at my home in Rockwall, Texas. If needed in the future, I will definitely call on him again. He is extremely knowledgeable when it comes to the installation of security systems.
    - Barry P.
  • A
    The experience has been great. They came when they said they would. They did what they said they were going to do. They did the job fast. There was an existing system they just used their monitors. They did the job in about half a day. The solicitation was annoying but the installation and service has been fine.
    - Geoff T.
  • A
    The service provider did an excellent job of giving explanation of questions and general information. The telephone employees and service providers offer a pleasant and professional approach to make certain my needs are met. If I accidentally set off the alarm, the company contacts me within a matter of minutes. If a window breaks or opens, the alarm will be set off.
    - LOIS R.
  • A
    WE HAVE HAD GOOD SERVICE FROM BRINKS. HOWEVER, WE HAVE EXPERIENCED QUITE A FEW PROBLEMS WITH THEIR EQUIPMENT, ESPECIALLY THE SMOKE DETECTION DEVICES. WE PURCHASED THE PLATINUM SERVICE PLAN FOR $5 MORE EACH MONTH. IN OUR CASE IT IS WORTH IT BECAUSE BRINKS COMES OUT QUITE OFTEN TO TROUBLESHOOT THE EQUIPMENT. ALSO, WHEN WE MOVED THE SALESPERSON TOLD ME HE WOULD GIVE US A $350 EQUIPMENT CREDIT AT OUR NEW HOUSE. THE FIRST BILL CAME IN AT $174.00 WITH ZERO DOCUMENTATION AS TO HOW THEY CAME TO THAT NUMBER. THE ONLY NEW EQUIPMENT THAT I RECEIVED WAS A SMOKE DETECTOR, WHICH I CANNOT BELIEVE WOULD CONSUME THE ENTIRE $350 CREDIT. OUR NORMAL MONTHLY CHARGE IS $34.63.
    - JOHN C.
  • A
    Quick and easy installation by the technician; even on two alarms that were on 12 foot ceilings.
    - Woodrow B.
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Home Security Companies in Rockwall

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