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There are 79 highly-rated local appliance repair services.

Appliance Repair reviews in Rockwall

  • C
    Glenn Townsend - Glenn's Appliance Repair
    Glen came out 5 times before the problem was finally fixed. We spoke with his dad who submitted work order and he would assure us Glen would call to set up times. He didn't. We almost always had to call back. We could have bought a new dishwasher for what we finally paid to get the dishwasher fixed.
    - Krysti B.
  • D
    Sears Appliance Repair
    The tech was nice. I had the wrong parts and he didn't hook it up. Instead of having the correct parts in his truck, which is what I assumed he's have, he did nothing. He had no parts to hook up my dryer. So my question is, why did he even come? I guess to get my $100 from the fee. I was ****** and will never use sears again!!
    - Holly B.
  • D
    Elite appliance solutions
    Trying to be "high tech" they are incredibly inept at it. Sent an email from their website as their voicemail asks you to do when you call, complete with model and part number, phone number and address, and set an appointment time on their site as they ask you to do. What a waste of time. Got a text message from Waylon saying he couldn't make the appointment, how about the next day, and could I send the appliance name and model number, and my address. I said "it was all in the email I sent ... did you not get it?" "Let me look ... oh ok got it now." Set an appointment for the next day. Next day Waylon texted me can we move it two more days 12-2pm window. No worries, but told him I have to leave by 2:30 for a doctor's appointment. 1:00 comes I texted him "a reminder I need to leave by 2:30 are you coming?" He texted back he was wrapping up a job and would head over. He never showed up, and never texted or called after that. That was the last I heard from him. Who runs a business this way?
    - Timothy S.
  • B
    Forney Appliance Repair
    The original service started out great. The technician quickly determined the problem and stated he would order the needed part and repair my fridge on Monday (this was on a Saturday). We received a call on Monday saying the part didn't come in; ok, no problem. Tuesday a different technician showed up to install the new part only to discover, the wrong part had been ordered. Mistakes happen, so no big deal. He said he would order the correct part and return the next day. Thursday we received a call saying the part hadn't come in but should be there Friday. I'm starting to get a little irritated now as it's been a week without a fridge. Friday we hear nothing. Saturday my husband calls and is told the part came in, but the technician had ordered the wrong part again! The correct part is now on backorder and won't be in for another week! Now I'm really frustrated and ask to speak to a manager. I'm told I will receive a call back. Finally, on Tuesday, my husband speaks to a supervisor and is told the technician we had been dealing with no longer works for the company and the owner will handle our repair from this point on. The supervisor did apologize, but says the part will not be in for 2 weeks!! At this point, I'm totally upset and wish we would have gone with the manufacturer repair service instead, regardless of the cost. My fridge did finally get repaired after 3 1/2 weeks and works great now. We were still charged full price for the repair. Unfortunately, I cannot recommend this company due to the experience we had.
    - Kendra H.
  • A
    Maytag Appliance Repair and Services
    He quickly diagnosed the problem over the phone, offered options for fixing it and then showed up promptly to get it done. He was very pleasant, professional, and affordable! No leaking so far and it has been several days. We will definitely use them again! Thanks!
    - Sandra P.
  • A
    Perry the Plumber
    They were prompt and helpful. They checked the old opener and replaced it with a new one. They explained the buttons on the new opener and helped me set up my other opener buttons. They were responding to a service call from choice home warranty..
    - Melvin H.
  • F
    Lonestar Appliance
    Tech came and checked the gas line; he said leak coming from the gas grill and he did not fix or specified the location of the leak or which burner to be replaced or repaired and he left. He is paid for finding the the location of the leak, but left without tracing exact location of the leak which is not at all useful for his visit. I Dispute the charge. We already informed the service disatisfaction and there is no need to send the review again.
    - Koshy K.
  • A
    Elite appliance solutions
    Elite Appliance Solutions made a next day appointment with us. Owner/proprietor Waylon Littlejohn called in advance of the appointment time and actually came out early. Diagnostic time was under an hour and repair was complete in under 1.5 hours. Found the part online for approx. $91 but didn't want to wait for shipping to change out myself.
    - Gil S.
  • F
    Flying Valentines Appliance Repair
    Terrible!!! The man was VERY RUDE!!!
    He said let remember this is "Just a Trash compactor, its not like your losing food or anything, I will just come tomorrow"
    However I had paid someone to be there at the time we made our appointment, so I was losing Money!!
    and in the end so did he because I called a different company to come do the repair and I will tell EVERYONE I can find to NEVER use this company!!!!!
    - tammy w.
  • A
    Glenn Townsend - Glenn's Appliance Repair
    After reading reviews, I called the number provided and spoke to Glenn himself. Through a brief Q&A, we exchanged enough information that Glenn suspected the washing machine had a bad or worn-out pulley. He assured me he would be coming out today and would call when he was on his way. An hour later Glenn called, and half hour after he was here. After tipping back the washing machine, he confirmed that it was the pulley by showing it to me before and after he removed it. Glenn installed the new pulley, uprighted the machine, and ran it through a cycle to insure there were no further problems. Works like a charm! I have added Glenn to our list of approved vendors for our Assisted Living Community for future appliance repairs!
    - Dawn A.
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Appliance Repair Services in Rockwall

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