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Cabinet Making reviews in Roanoke

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  • This company failed to set clear consistent expectations about the finished product. The quality of the finished product was miserably poor and unprofessional. Moreover they caused several instances of damage to my house in the process. The owner also asked for repeated payments before the project was complete because he ran out of money to pay his contractors. He acted in a completely unprofessional and scandalous manner. He left the project with multiple defects and refused to return and make adequate repairs. He accused me of being unreasonable in my requests. The examples of poor quality workmanship include: 1. Delivered wrong-sized cabinets and removing / omitting rear panels to make the cabinets fit. 2. Installing split and cracked frame on cabinet door; 3. Drilling excessive holes that are visible in normal cabinet use; 4. Installing drawer bottoms that had visible random saw marks; 5. Cabinet frame beams that were cut to short and did not span the entire length of the cabinet; 6. Runs and drips in the paint on every single panel and door; 7. No attempt to putty (smooth and fill) defects before painting over accidental holes, splits, and gouges; 8. Deliberate painting over polished steel hardware including door hinges and drawer rails; 9. Mis-measuring and leaving gaps in crown molding; 10. No attempt to fill or seal visibly exposed joints leaving cracks and gaps; 11. Mismatched application of latex paint and polyurethane paint producing dissimilar coloration of adjacent pieces; and 12. Screws visibly protruding from wood panels and frames. Damage to my house included: 1. Spraying solvent-based paint inside my house without adequate ventilation or preparation producing several days of overpowering fumes requiring evacuation of my family; 2. Spraying white paint onto my lawn without the use of tarps to protect against over-spray; 3. Spraying the sides of my house (windows, doors, screens, and brick walls) with white polyurethane paint; 4. Spraying and tracking polyurethane paint onto my hard wood floors; and 5. Crushing my gutter with the top of their work truck.
    - Stephen T.
  • Overall, the project went very well. Scott did what he said he would do and we are extremely pleased with the final product. Because Marott's focus is on quality and making every effort to meet the customers needs, our project timeline pushed out several weeks. Scott kept us informed on a weekly basis and we knew exactly where our project stood in his backlog.
    - Phillip L.
  • Scott was fantastic through the whole process. He came to my home and did a thorough, no pressure estimate which including all the parts of the project we discussed. He was up front and honest about the length of time the project would take to complete and he was very transparent along the entire time about progress etc which was very helpful. The end product is gorgeous and I am very pleased with the work Scott and his team did.
    - David R.
  • Trey was fantastic!!!  He communicated great in the entire process and was very fair.  The final product was outstanding and would recommend him without reservation!  We could not be happier!  Thanks Trey and Angie's List
    - Greg H.
  • From start to finish it was excellent. Scott came and took the measurements and was pleasant and helpful. He gave me an approximate date it would be completed and called along the way with updates. One call was even to say the construction cost less so the bill would be less. Mark came to install. He was prompt, thorough ,kind and clean. It was a fantastic experience and quality work. I love my new pull outs. I would use them again.
    - Alan D.
  • I Love my new kitchen and can not begin to say enough positive things about Juan Benitez with sales and Tony Fuller my project manager. Earlier in the year I had worked with another company to remodel my master bath and did not have a good experience so was very hesitant to start the remodel process again.  The quote and planning advice with Juan was very complete and he explained every detail and answered fully every question I had.  Tony  was beyond wonderful during the actual work process not only with professional, patient communication of events planned, but was always available to discuss any concerns or issues during the process and quick to respond to/change any detail that was a concern. Tony was here daily watching and reviewing the work done and the contractors that were used were very professional while in my home. They will tell you up front that they are not going to be the cheapest quote you get, but they will do quality work and  having gone that cheapest route and living with the aftermath nightmare of items being done wrong DFW Improved was worth every penny!

    - Paula J.
  • I thought I had left a review for BC Remodeling a long time ago, but apparently I forgot (so the cost and the date are estimated, as I don't remember exactly).
    Bill built a custom cabinet for us back in summer 2013.  We moved into a house with a built-in cabinet in the living room, but the space for the TV was really tall and was open all the way to the ground (was made for the older big screen TVs that had the huge speaker on the bottom and were designed to sit directly on the floor).   We had Bill build us a 2-door cabinet for the lower portion of that large open space, so that we could sit the tv on top of the cabinet, and put our equipment inside the cabinet.
    It turned out great.  After painting and adding hardware, it looks just like it was built-in to begin with.
    - Blake B.
  • Great service and very responsive. Arrived on time to provide quote and to schedule installation.
    Arrived on time for installation and performed the modifications to accommodate the new oven.
    Pleasant to deal with, knowledgeable and the price was very reasonable considering the job.
    Would definitely use their services again.
    - Randy R.
  • He's absolutely fantastic. I didn't know what I wanted and so he'd suggest something and then I'd suggest something and he'd put it together. It was just really fun working with him. He's just a nice person to have in the house, he does not take up space. You just have to talk to him to figure out if that's what he does. He won't come out and fix the board that's loose in your house. His price was reasonable.
    - Bonnie A.
  • The job went smoothly from beginning to end. I spoke with the owner on the phone 1st and then emailed some pictures to him so he could see what I was thinking about. The quote on the job was reasonable and the turnaround time was fast. The tear out and installation was completed in 1 morning with hardly any dust. Overall, I will use this company again for my cabinet work.
    - Lisa V.
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Cabinet Makers in Roanoke

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